62 Docusign Customer Success Manager Jobs Hiring Near You

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Lead AI Solutions Delivery Engineer, you will be on the front lines, embedded directly with strategic enterprise customers to solve complex business problems using Docusign's proprietary Agentic capabilities, third-party AI integrations, and existing tech stacks. You will bridge the gap between business and technology, defining customer workflows, designing bespoke architectures, writing code, and engineering prompts to deliver tangible business outcomes. You will leverage Docusign's IAM Platform, Docusign and third party MCP servers, APIs, and third party integrations with leading AI ecosystems (like OpenAI, Microsoft CoPilot, and Claude) to optimize enterprise agreement lifecycles against contract populations exceeding millions of agreements. By capturing insights from these field deployments, you will collaborate cross-functionally with Docusign's product and engineering teams to shape our long-term AI roadmap. This role is a perfect fit if you thrive in client-facing environments and have a proven track record deploying GenAI and LLMs in production.

This position is an individual contributor role reporting to the Sr. Director, Value Delivery Realization.

Responsibility

• Design and lead cross functional customer-facing engagements to develop and deploy a modern Agentic vision of Agreement Management business processes

• Design, build, and deploy AI enabled workflows and solutions that integrate Docusign AI capabilities including but not limited to, Docusign's MCP Server and APIs, Docusign Web Forms backed by APIs to third party systems, Custom Extractions, Docusign skills in third party agentic platforms (e.g. Docusign's integration with Open AI, Claude Cowork, Microsoft CoPilot, Harvey and Legora) and other similar customer Agentic Tech stacks to automate and optimize customer business processes

• Execute deployment 'firsts' to prove out, capture, and productionize new Agentic implementation patterns, repeatable use cases and toolkits

• Run technical demos, trainings, and workshops for technical and non-technical audiences

• Partner directly with customer stakeholders, Docusign product, engineering, success, services and partner team members and third party system integrators to translate open-ended operational business requirements into production level AI enabled business solutions

• Memorialize repeatable deployment strategies and contribute insights and learnings back to Docusign product and engineering teams

• Develop robust data pipelines, containerized microservices, distributed system architectures, and system context management repositories to ensure autonomous AI tools operate accurately and reliably

• Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks

• Synthesize field learnings, establish repeatable configuration scripts and deployment patterns, and develop cross functional data based recommendations to establish and deliver product consulting toolkits to establish enterprise-deployable implementation guides

• Partner with our Partner Enablement and larger partner organization to equip the partner ecosystem to implement well-architected solutions by contributing repeatable deployment best practices and blueprints

• Evaluate human and AI-generated code critically for correctness, quality, security, performance, and compliance within isolated cloud environments

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's or advanced degree in Computer Science, Mathematics, Computer Engineering, Statistics, Operations Research, etc. or equivalent practical experience

• 12+ years of experience in software engineering, deployment-focused engineering, or customer-facing technical delivery roles, in an established technology company, including AI focused startups or scale-ups

• 1.5+ years of experience implementing LLMs, production-grade GenAI applications, autonomous agents, or orchestration frameworks for production level software

• Experience working directly with customers during POCs, architecture reviews, and technical evaluations

• Experience with Python, Java, C#, or systems fundamentals

Preferred

• Prior experience as a forward deployed engineer, customer-facing technical lead, startup CTO, enterprise architect or software engineer with consulting experience

• Experience deploying autonomous agents or AI orchestration frameworks within highly regulated environments such as finance or healthcare

• Deep understanding of data security, compliance frameworks, and isolated enterprise cloud deployments

• Ability to collaborate cross functionally and "love of learning" posture required to support the rapid development in the AI space

• Willingness and ability to travel 25-50% of the time to customer sites as required

• Experience designing agent-based or LLM-powered applications beyond simple API calls, including multi-step workflows, orchestration, and failure handling

• Strong communication and customer engagement skills for conducting customer discovery and conveying and synthesizing technical concepts to or from diverse stakeholders, including non-technical audiences

• A passion for driving and taking responsibility for customer outcomes, rather than just making customer recommendations

• A bias toward action and a "learning posture" in the ever changing world of AI and LLMs with the ability figure things out on the fly

• Excitement about building and operating AI agents in production, learning with customers, and then sharing those learnings with cross functional teams

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $164,700.00 - $266,000.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary

Washington DC: $164,700.00 - $232,575.00 base salary

Ohio: $137,800.00 - $194,650.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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