60 Docusign Technical Support Engineer Jobs Hiring Near You

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Lead Technical Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for team members, while working in unison with product development teams to create the best experiences for our customers.

In this role, you will function as the central program leader responsible for driving the successful execution of complex, cross-functional technical programs that span multiple engineering teams, product areas, and go-to-market functions. You will own the integrated program schedule, manage the intricate web of cross-functional dependencies, and ensure end-to-end system readiness from inception through GA launch. You bring the technical depth to dive into specific engineering or product issues when needed, driving them to closure to unblock the program.

This role will be responsible for managing programs of large scope, impact, and complexity through all phases of the life cycle. Duties and tasks are varied and complex, needing independent judgment, so the person needs to be fully competent in the area of Technical Program Management expertise.

This position is an individual contributor role reporting to the Sr. Director, Program Management.

Responsibility

• Partner with Product and Engineering teams across multiple pillars on defining roadmaps, aligning on timelines, and overseeing resource allocation

• Serve as the central point of contact for cross-pillar program coordination, requiring frequent and strategic engagement with Pillar TPMs, Engineering Managers, and Product leads

• Define the end-to-end program structure; identify all participating pillars and teams, and meticulously map cross-functional dependencies

• Own the master integrated program schedule, incorporating milestones from all contributing teams and maintaining a consolidated view of the delivery timeline

• Manage risk proactively, look around the corner and anticipate critical path slips early, surfacing options to mitigate risks

• Drive completion of programs on schedule and within budget constraints

• Partner with GTM teams to define launch plans, identify and mitigate gaps, risks, and dependencies across all pillars

• Plan, track, and monitor work of cross-functional teams including but not limited to Product Management, Engineering, Compliance, Technical Operations, Legal, Marketing, Field Enablement, Customer Enablement, and Sales, providing technical support and direction

• Utilize technical depth to actively participate in solution discussions, assess technical trade-offs, and dive deep into specific technical issues to drive closure and unblock the program

• Communicate proactively on project status, schedules, dependencies, issues, and risks across teams and to stakeholders, including senior and executive management

• Engage Security, Legal, and Compliance teams early to ensure all program deliverables meet Docusign's standards

• Establish governance across projects with structure on tracking and reporting; build KPIs and metrics to communicate progress

• Evaluate existing processes and procedures; make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness

• Conduct change management efforts of moderate to high complexity, impacting one or multiple cross-functional processes across pillars

• Lead program retrospectives to capture lessons learned, document best practices, and drive continuous improvement in Docusign's development process

• Mentor and coach Pillar TPMs and junior TPgMs; share frameworks, tools, and learnings to elevate the broader TPgM function

• Serve as a thought partner to Engineering and Product leadership on execution strategy and organizational effectiveness

• Manage programs across disciplines and geographies

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years leading complex, cross-functional, global programs in SaaS-based products

• Experience operating as a system-level or cross-pillar TPM, owning integrated program schedules and managing dependencies across multiple engineering teams and product areas

• Ability to understand complex system architectures, data flows, and technical trade-offs, and engage meaningfully with engineers without being a hands-on engineer.

• Experience using Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting, etc.

• B.S. degree in Computer Science or a related comparable field of study

Preferred

• Equally confident in working with executive team members as working with software developers

• Ability to distill complex and nuanced requirements into understandable concepts for all relevant internal partners

• Skilled at dealing with ambiguity in a rapidly growing and changing environment

• Experience in a company that has scaled, or experience in both small and large-scale software development organizations

• Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences

• Demonstrated experience mentoring or coaching junior TPgMs and contributing to team-wide program management frameworks

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $158,300.00 - $232,575.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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