60 Docusign Technical Support Engineer Jobs Hiring Near You

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
Docusign is looking for a Senior Software Engineer to join our microservices framework platform team, focused on building highly scalable, available, and reliable distributed storage systems that power Docusign's core agreement workflows. You will be responsible for designing and implementing high-performance storage abstractions and APIs, building cloud-based storage capabilities across Azure and Google Cloud, and contributing to the reliability, security, and cost efficiency of our global storage platforms. You will work closely with product engineering, SRE, security, finance, and vendor partners to deliver platform capabilities that decouple application teams from specific cloud providers, support multi-cloud portability, and enable modern agreement and AI workloads at scale.
This position is an individual contributor role reporting to the Senior Manager, Engineering.
Responsibility

• Design, implement, and operate Microservice storage services that support Docusign's global agreement workflows across Azure and Google Cloud
• Contribute to storage abstractions and APIs that decouple product teams from specific cloud substrates and enable multi-cloud portability and consistency
• Build automation and tooling to manage complex distributed storage systems at scale, including provisioning, configuration, lifecycle management, and capacity planning
• Implement high-quality, testable, and production-ready code with strong observability, including metrics, logging, tracing, and alerting for core storage services
• Help define and meet SLOs and error budgets for storage platforms
• Participate in incident response, on-call rotations, and post-incident reviews to continuously improve reliability and reduce MTTR
• Contribute to disaster recovery strategies and exercises for key data stores, including backup, restore, and failover capabilities in multi-region and multi-cloud environments
• Implement and enforce secure data access patterns, including encryption, TLS, network controls, and governance for blob accounts, containers, and NoSQL resources in both commercial and regulated environments
• Collaborate with architecture, security, compliance, and partner engineering teams to define and build storage patterns and platform features that support AI, search, analytics, and other data-intensive workloads
• Manage infrastructure as code using tools such as Terraform to deploy and maintain cloud environments and storage resources, following DevOps and GitOps practices
• Work as part of a cross-site development team to drive design, implementation, testing, and release of storage platform capabilities and shared microservices frameworks
• Participate in design and code reviews, contributing to the technical quality and evolution of our distributed storage systems and platform APIs
• Partner with finance and product teams to implement cost controls, observability, and lifecycle policies (e.g., archival, tiering) that optimize storage cost while meeting performance and durability requirements

Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic

• BS or MS in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience
• 8+ years of hands-on software development experience in an object-oriented programming language such as C#, C++, or Java, and/or scripting or systems languages such as Node.js, Go, or Python, with a focus on backend, infrastructure, or platform services
• 5+ years of experience working with cloud deployment and configuration tools using scripting and configuration platforms (for example, Terraform, ARM, Cloud Deployment Manager, or similar)
• Experience in designing and implementing scalable storage systems leveraging cloud storage solutions such as NoSQL databases (for example, Cosmos DB, Cassandra, Firestore, DynamoDB) and object storage (for example, Azure Blob, GCS, S3 or equivalents)
• Experience with system architecture, API design, and distributed systems, including microservices-based architectures and cloud-native patterns
• Experience with cloud infrastructure (Azure and/or Google Cloud), containers (Docker), and orchestration platforms such as Kubernetes
• Experience in managing infrastructure as code (IaC) using Terraform or similar tools and integrating these practices into CI/CD pipelines
• Experience participating in on-call rotations and contributing to incident response and reliability improvements for mission-critical services

Preferred

• Deep expertise in public cloud storage and data platforms, especially Azure (Cosmos DB, Blob, GovCloud) and Google Cloud (AlloyDB, Firestore, GCS)
• Experience with storage-related technologies across other major cloud providers
• Experience building or owning platform abstractions and internal APIs or SDKs that decouple application teams from specific cloud providers and support cross-cloud technologies
• Experience with cost optimization for storage and data platforms, including lifecycle management, archival strategies, capacity planning, and observability for storage tiers and policies
• Familiarity with security and compliance requirements for data at scale (for example, encryption, key management, network isolation, governance in regulated environments, and safe rollout of changes in GovCloud or IL4/IL5)
• Experience working in or with large platform organizations and cloud vendors on joint roadmap, capacity planning, and incident management efforts
• Experience working with or alongside SRE teams and on-call programs for 24x7 mission-critical services, including adoption of SRE and DevOps practices
• A track record of contributing to inclusive, high-trust teams and mentoring other engineers
• Excellent communication and collaboration skills, with a track record of partnering with product, operations, and leadership stakeholders

Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary
This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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