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64 Symbotic Technical Support Engineer Jobs Hiring Near You

Symbotic

Technical Support Engineer

What we need Symbotic is seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation of Symbotic systems at client sites. This role supports system stand-up ...

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot technical issues across applications, integrations, infrastructure, databases, and ...

Symbotic

Technical Support Administrator

OR · Remote

$25.96 - $35.96/hr

What we need Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites. The qualified candidate will be ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

Symbotic is an automation technology leader reimagining the supply chain with its AI-powered ... Required : • Minimum of 2 years of experience in technical support, NOC, systems engineering, or ...

Pepperl+Fuchs

Technical Support Engineer

Houston, TX · On-site

Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...

Trend Micro

Technical Support Engineer

Irving, TX · On-site

The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

New

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

$60K - $70K/yr

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

Symbotic

Technical Control Engineer

EST What we do The Technical Support Team is part of Symbotic's Service Operations Organization and ... Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

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Symbotic Jobs Information

What is it like to work at Symbotic?

Symbotic is a technology-driven company that prioritizes innovation and collaboration, fostering a culture of teamwork and continuous learning. The company's warehouse automation solutions are designed to improve supply chain efficiency, and its employees work in a dynamic environment that combines software development, engineering, and operations expertise. Working at Symbotic may appeal to candidates who are passionate about technology and logistics, as the company offers opportunities to contribute to cutting-edge projects and make a meaningful impact on the supply chain industry.
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Infographic showing various Technical Support Engineer job openings at Symbotic in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 64% Physical, 32% Hybrid, and 4% Remote job distribution.
Technical Support Engineer

Technical Support Engineer

Symbotic

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation of Symbotic systems at client sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to both internal teams and customer stakeholders. The Technical Support Engineer is responsible for executing structured technical troubleshooting and supporting complex escalations during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.
Shift Schedules (24/7 Support)
  • Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST

  • Weekend Day: Friday-Monday, 6:00 a.m. - 4:00 p.m. EST

  • Weekend Mid: Friday-Monday, 12:00 p.m. - 10:00 p.m. EST

  • Weekend Night Friday-Monday, 8:00 p.m. - 6:00 a.m. EST

What we do
The Technical Support Team is part of Symbotic's Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system including controls, electrical, software, networking, and infrastructure and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.
What you'll do
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.

  • Manage incoming help requests from end users through a variety of avenues such as: telephone, email, Microsoft Teams as well as Cases via Online CRM.

  • Be a lead in the diagnostic of utilities to aid in troubleshooting.

  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

  • Identify appropriate software and hardware used and supported by the organization.

  • Perform and lead hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

  • Test fixes to ensure problem has been adequately resolved.

  • Lead post-resolution follow-ups to help requests.

  • Develop help sheets and knowledge base articles for end users.

  • Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure.

  • Willing to provide on-call support coverage for customers.

What you'll need
  • Bachelor's degree in Controls Engineering or a directly related field.

  • Minimum of 3 year experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

  • Experience with VMWare or other server/desktop virtualization platforms and management.

  • Ability to troubleshoot VMs at an advanced level using VCenter and other tools.

  • Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills.

  • Experience with Server and Storage Array hardware.

  • Mastery of Active Directory.

  • Advanced Knowledge of command line and environment variables. (Linux++).

  • Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.

  • Advanced Knowledge of VMWare or other server/desktop virtualization platforms and management.

  • Advanced Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics.

Beneficial Qualifications
  • Controls design experience including GUI/HMI development.

  • Experience with motion control, servo tuning, VFDs, and PLCs (Allen Bradley ControlLogix preferred).

  • Familiarity with electrical schematics and hardware-level diagnostics.

  • Experience with SQL and the ability to create or modify scripts.

  • Experience with packet sniffers, network probes, and command-line debugging tools.

  • Knowledge of scripting languages and data log analysis.

Our Environment
  • Ability to travel up to15% after the training period (Senior roles may require up to 15% ongoing travel).

  • Must possess a valid driver's license and be able to travel to customer sites via car or air.

  • Employee must maintain a personal credit card and manage expenses for bi-weekly reimbursement.

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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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