What we need Symbotic is seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation of Symbotic systems at client sites. This role supports system stand-up ...
20 Symbotic Technical Support Engineer Jobs Hiring Near You
What we need Symbotic is seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation of Symbotic systems at client sites. This role supports system stand-up ...
Technical Support Engineer
OR · Remote
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... What we need Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring ...
Technical Support Engineer
OR · Remote
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... What we need Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring ...
Software Support Engineer
Wilmington, MA · On-site
$82K - $113K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot technical issues across applications, integrations, infrastructure, databases, and ...
Software Support Engineer
Wilmington, MA · On-site
$82K - $113K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot technical issues across applications, integrations, infrastructure, databases, and ...
Software Support Engineer
Wilmington, MA · Hybrid
$82K - $113K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot technical issues across applications, integrations, infrastructure, databases, and ...
Software Support Engineer
Wilmington, MA · Hybrid
$82K - $113K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot technical issues across applications, integrations, infrastructure, databases, and ...
Technical Support Administrator
$25.96 - $35.96/hr
What we need Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites. The qualified candidate will be ...
Technical Support Administrator
$25.96 - $35.96/hr
What we need Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites. The qualified candidate will be ...
Technical Support Administrator
OR · Remote
$25.96 - $35.96/hr
What we need Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites. The qualified candidate will be ...
Technical Support Administrator
OR · Remote
$25.96 - $35.96/hr
What we need Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites. The qualified candidate will be ...
Software Support Engineer
Andover, MA · On-site
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...
Quick apply
Software Support Engineer
Andover, MA · On-site
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...
EST What we do The Technical Support Team is part of Symbotic's Service Operations Organization and ... Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical ...
EST What we do The Technical Support Team is part of Symbotic's Service Operations Organization and ... Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical ...
Software Support Engineer
Andover, MA · On-site
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...
Software Support Engineer
Andover, MA · On-site
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...
Quick apply
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...
Software Support Engineer
Wilmington, MA · On-site
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...
Software Support Engineer
Wilmington, MA · On-site
What we need As a Software Support Engineer, you will be a key member of the Network Operations ... and technical data into continuous improvements that enhance Symbotic's next-generation ...
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Serve as a technical escalation point for live site operations, helping troubleshoot and resolve ...
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Serve as a technical escalation point for live site operations, helping troubleshoot and resolve ...
Software Support Engineer
Andover, MA · On-site
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Serve as a technical escalation point for live site operations, helping troubleshoot and resolve ...
Software Support Engineer
Andover, MA · On-site
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Serve as a technical escalation point for live site operations, helping troubleshoot and resolve ...
Senior Support Software Engineer
Wilmington, MA · Hybrid
$101K - $138K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot complex technical issues across applications, integrations, infrastructure, databases ...
Senior Support Software Engineer
Wilmington, MA · Hybrid
$101K - $138K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot complex technical issues across applications, integrations, infrastructure, databases ...
Technical Control Engineer
OR · Remote
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... This role balances reactive support with proactive monitoring, incident ownership, and continuous ...
Technical Control Engineer
OR · Remote
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... This role balances reactive support with proactive monitoring, incident ownership, and continuous ...
Senior Support Software Engineer
Wilmington, MA · On-site
$101K - $138K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot complex technical issues across applications, integrations, infrastructure, databases ...
Senior Support Software Engineer
Wilmington, MA · On-site
$101K - $138K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot complex technical issues across applications, integrations, infrastructure, databases ...
Staff Support Software Engineer
Wilmington, MA · On-site
$125K - $171K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Mentor and provide technical guidance to less-senior engineers, and partner with internal and ...
Staff Support Software Engineer
Wilmington, MA · On-site
$125K - $171K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Mentor and provide technical guidance to less-senior engineers, and partner with internal and ...
Staff Support Software Engineer
Wilmington, MA · Hybrid
$125K - $171K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot the most complex technical issues across applications, integrations, infrastructure ...
Staff Support Software Engineer
Wilmington, MA · Hybrid
$125K - $171K/yr
I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through ... Troubleshoot the most complex technical issues across applications, integrations, infrastructure ...
... Engineering organization and is responsible for the development and delivery of Symbotic's mobile ... Support and drive key program milestones including design reviews, test readiness reviews, and ...
... Engineering organization and is responsible for the development and delivery of Symbotic's mobile ... Support and drive key program milestones including design reviews, test readiness reviews, and ...
System Engineer
New Braunfels, TX · On-site
What we need Symbotic is seeking a System Engineer to support the day-to-day reliability ... Act as a senior technical escalation point during system disruptions or downtime events. * Partner ...
System Engineer
New Braunfels, TX · On-site
What we need Symbotic is seeking a System Engineer to support the day-to-day reliability ... Act as a senior technical escalation point during system disruptions or downtime events. * Partner ...
Symbotic Jobs Information
What is it like to work at Symbotic?
Symbotic is a technology-driven company that prioritizes innovation and collaboration, fostering a culture of teamwork and continuous learning. The company's warehouse automation solutions are designed to improve supply chain efficiency, and its employees work in a dynamic environment that combines software development, engineering, and operations expertise. Working at Symbotic may appeal to candidates who are passionate about technology and logistics, as the company offers opportunities to contribute to cutting-edge projects and make a meaningful impact on the supply chain industry.
What makes Symbotic an attractive place to work?
Symbotic is a leading innovator in the warehouse automation and robotics industry, known for its cutting-edge technology and commitment to transforming the way goods are stored, picked, and shipped. The company's workplace is characterized by a culture of innovation, collaboration, and continuous learning, with opportunities for employees to work on complex problems and contribute to the development of game-changing solutions. By joining Symbotic, individuals can leverage their skills and expertise to drive meaningful impact, advance their careers, and be part of a dynamic team shaping the future of logistics and supply chain management.
Does Symbotic pay people when they’re sick?
Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Symbotic affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between May 2025 and April 2026.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people get paid time off at Symbotic?
Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.
50% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.
How easy is it to get time off at Symbotic?
Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.
Do Symbotic managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.
Do jobs at Symbotic spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.
How easy is it to take sick days at Symbotic?
Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Symbotic feel treated with respect by their managers?
Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
67% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Symbotic get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Is it stressful to work at Symbotic?
Some people feel stressed out here.
56% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
56% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Symbotic enjoy their jobs?
Only some people enjoy their job.
56% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
56% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Symbotic recommend working with their team?
Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people get enough training when they start at Symbotic?
Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.
75% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people get support to advance at Symbotic?
Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people think Symbotic’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do workers feel well informed about how Symbotic is doing?
Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
What other companies are hiring for Technical Support Engineer jobs?
What are the most popular jobs at Symbotic?
What are the most popular categories at Symbotic?
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 9 days ago
Symbotic rating
7.2
Based on 9 frontline employees who took The Breakroom Quiz
180th of 242 rated software companies
Job description
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation of Symbotic systems at client sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to both internal teams and customer stakeholders. The Technical Support Engineer is responsible for executing structured technical troubleshooting and supporting complex escalations during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.
Shift Schedules (24/7 Support)
What we do
The Technical Support Team is part of Symbotic's Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system including controls, electrical, software, networking, and infrastructure and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.
What you'll do
What you'll need
Beneficial Qualifications
Our Environment
#LI-JP1
#LI-Remote
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Technical Support Engineer to play a hands-on role in ensuring the successful operation of Symbotic systems at client sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to both internal teams and customer stakeholders. The Technical Support Engineer is responsible for executing structured technical troubleshooting and supporting complex escalations during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.
Shift Schedules (24/7 Support)
- Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST
- Weekend Day: Friday-Monday, 6:00 a.m. - 4:00 p.m. EST
- Weekend Mid: Friday-Monday, 12:00 p.m. - 10:00 p.m. EST
- Weekend Night Friday-Monday, 8:00 p.m. - 6:00 a.m. EST
What we do
The Technical Support Team is part of Symbotic's Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system including controls, electrical, software, networking, and infrastructure and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.
What you'll do
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Manage incoming help requests from end users through a variety of avenues such as: telephone, email, Microsoft Teams as well as Cases via Online CRM.
- Be a lead in the diagnostic of utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify appropriate software and hardware used and supported by the organization.
- Perform and lead hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- Test fixes to ensure problem has been adequately resolved.
- Lead post-resolution follow-ups to help requests.
- Develop help sheets and knowledge base articles for end users.
- Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure.
- Willing to provide on-call support coverage for customers.
What you'll need
- Bachelor's degree in Controls Engineering or a directly related field.
- Minimum of 3 year experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
- Experience with VMWare or other server/desktop virtualization platforms and management.
- Ability to troubleshoot VMs at an advanced level using VCenter and other tools.
- Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills.
- Experience with Server and Storage Array hardware.
- Mastery of Active Directory.
- Advanced Knowledge of command line and environment variables. (Linux++).
- Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
- Advanced Knowledge of VMWare or other server/desktop virtualization platforms and management.
- Advanced Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics.
Beneficial Qualifications
- Controls design experience including GUI/HMI development.
- Experience with motion control, servo tuning, VFDs, and PLCs (Allen Bradley ControlLogix preferred).
- Familiarity with electrical schematics and hardware-level diagnostics.
- Experience with SQL and the ability to create or modify scripts.
- Experience with packet sniffers, network probes, and command-line debugging tools.
- Knowledge of scripting languages and data log analysis.
Our Environment
- Ability to travel up to15% after the training period (Senior roles may require up to 15% ongoing travel).
- Must possess a valid driver's license and be able to travel to customer sites via car or air.
- Employee must maintain a personal credit card and manage expenses for bi-weekly reimbursement.
#LI-JP1
#LI-Remote
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
About Symbotic
Sourced by ZipRecruiter
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
51 - 200 Employees
Headquarters location
Wilmington, MA, US
Year founded
2005