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Omnicell
Omnicell

12 Omnicell Technical Support Engineer Jobs Hiring Near You

Omnicell

Engineer III, Site Reliability

Austin, TX · On-site

$130 - $185/hr

Bachelor's degree in Computer Science, Engineering, or a related technical field. * 5+ years of ... Omnicell also supports lateral growth into platform engineering, security engineering, or product ...

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Omnicell Jobs Information

What is it like to work at Omnicell?

Omnicell is a company that prioritizes innovation and customer-centricity, fostering a culture of collaboration and continuous improvement. As a leading provider of medication management and supply chain automation solutions, Omnicell's teams work in a dynamic environment that combines technical expertise with a focus on patient care and healthcare outcomes. Working at Omnicell may appeal to candidates who are passionate about healthcare technology and want to contribute to improving patient safety and efficiency in healthcare settings.

What makes Omnicell an attractive place to work?

Omnicell is a leading provider of medication management and supply chain automation solutions for healthcare systems, positioning itself at the forefront of innovation in the healthcare technology industry. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic environment where professionals can contribute to the development of cutting-edge solutions. By joining Omnicell, individuals can leverage their skills to drive meaningful impact in the healthcare sector, while also pursuing opportunities for professional development and career advancement.

Do workers at Omnicell get paid breaks?

Yes. Most people get paid breaks.
76% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Omnicell pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and August 2026.

At Omnicell, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
80% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and August 2026.

Is the health insurance from Omnicell affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Omnicell?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between November 2024 and January 2026.

Do workers at Omnicell worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and January 2026.

Do Omnicell workers get to choose the shifts they work?

Most people get to choose which shifts they work.
80% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and January 2026.

How easy is it for Omnicell workers to change shifts?

Most people find it easy to change shifts.
71% of people report that it’s easy to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and January 2026.

How easy is it to get time off at Omnicell?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Omnicell managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
74% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and January 2026.

Do jobs at Omnicell spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and January 2026.

How easy is it to take sick days at Omnicell?

Most people find it easy to take sick days.
96% of people report that it’s easy to take time off if they are sick.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Omnicell good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Omnicell feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Omnicell get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and August 2026.

Is it stressful to work at Omnicell?

Most people feel stressed here.
74% of people say they often feel stressed at work.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Omnicell enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Omnicell recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at Omnicell?

Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at Omnicell?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think Omnicell’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how Omnicell is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2026.

What other companies are hiring for Technical Support Engineer jobs?

What are the most popular jobs at Omnicell?

What are the most popular categories at Omnicell?

Infographic showing various Technical Support Engineer job openings at Omnicell in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Physical job distribution.

Commercial Data Insights Analyst

Omnicell, Inc.

Austin, TX • On-site

$65 - $90/hr

Other

Posted 6 days ago

Omnicell rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

130th of 247 rated software companies

Job description

Why Join Omnicell?

At Omnicell, we are transforming the future of healthcare through data-driven innovation, operational excellence, and exceptional customer experiences. As a Commercial Data Insights Analyst, you will play a critical role in helping Technical Support and service organizations turn complex data into meaningful insights that improve customer outcomes, optimize operations, and drive strategic decision-making.

This is an exciting opportunity to partner across Technical Support, IT, Data Engineering, Customer Success, and Commercial teams while leveraging advanced analytics, business intelligence, and emerging AI technologies. If you are passionate about solving business problems with data and influencing meaningful change, this role offers a platform to make a measurable impact across the organization.

What You'll Do

As a Commercial Data Insights Analyst, you will bridge business needs and analytical solutions to support data-driven decision making across Technical Support and related service organizations.

Primary Impact

Drive operational excellence and customer experience improvements by transforming support and service data into actionable insights, business requirements, and performance-enhancing recommendations.

Key Responsibilities
  • Analyze Technical Support and Field Service data to identify trends, patterns, root causes, anomalies, and opportunities to improve operational performance and customer outcomes.
  • Develop and maintain recurring and ad hoc reporting solutions that measure key operational metrics, including support volume, backlog, response times, resolution times, service level performance, escalation rates, reopen rates, and first-contact resolution.
  • Evaluate performance across products, customer segments, regions, issue types, support channels, priority levels, and service tiers to uncover meaningful business insights.
  • Deliver fact-based recommendations that improve support effectiveness, workforce planning, customer satisfaction, and operational efficiency.
  • Translate business challenges and stakeholder needs into clear business requirements for reporting, systems enhancements, and process improvements.
  • Partner closely with Technical Support leadership, CDIA, IT, Data Engineering, and Reporting teams to ensure analytics solutions align with business objectives.
  • Create executive-ready dashboards, presentations, scorecards, and analyses that support operational reviews and strategic decision making.
  • Monitor customer experience indicators, including CSAT, NPS, customer effort, and support-related feedback, to identify improvement opportunities.
  • Support AI and data science initiatives through data preparation, exploratory analysis, feature evaluation, and interpretation of analytical outputs.
  • Collaborate across Commercial Analytics functions, contributing insights that support Sales, Finance, Customer Success, Implementation, and other commercial business areas.
Who You Are

You are a curious and analytical problem solver who enjoys transforming data into business value. You combine strong technical capabilities with excellent communication skills and thrive in highly collaborative, cross-functional environments.

Minimum Qualifications
  • Bachelor's degree in Analytics, Business, Statistics, Information Systems, Economics, or a related field.
  • Minimum of 2 years of experience in Data Analytics, Business Intelligence, Market Insights, Commercial Analytics, or a related analytical discipline.
  • Proficiency in SQL and/or statistical programming languages such as Python or R for querying, transforming, and analyzing data.
  • Experience working with structured operational, commercial, service, CRM, sales, or financial datasets.
  • Experience creating clear analytical outputs including dashboards, visualizations, summaries, and business recommendations.
  • Familiarity with business intelligence and data visualization platforms such as Power BI or Tableau.
  • Demonstrated interest in applying generative AI tools and techniques to improve analytical processes and business outcomes.
  • Strong attention to detail with the ability to identify, investigate, and resolve data quality issues.
  • Excellent written and verbal communication skills with the ability to present findings to business stakeholders and leadership.
  • Ability to manage multiple priorities and projects in a fast-paced, evolving environment.
Preferred Qualifications
  • Experience supporting Technical Support, Customer Service, Field Service, Customer Success, or other service operations functions.
  • Experience working with service, incident, case management, CRM, or ticketing datasets.
  • Knowledge of platforms such as Salesforce, SAP C4C, Gainsight, ServiceNow, or similar solutions.
  • Understanding of support and service metrics including SLA compliance, backlog aging, escalation rates, first-contact resolution, mean time to resolution, and customer satisfaction measures.
  • Experience utilizing customer feedback and survey management platforms.
  • Experience within healthcare, medical device, medication management, or other regulated industries.
  • Familiarity with cloud-based data environments such as Databricks, Snowflake, Microsoft Fabric, or similar technologies.
  • Experience developing executive-level presentations, scorecards, and operational performance reporting.
How You'll Elevate at Omnicell

At Omnicell, success is defined not only by the results you deliver but also by how you achieve them. As a Commercial Data Insights Analyst, you will demonstrate our Elevate Behaviors every day:

Collaborate

Build strong partnerships across Technical Support, IT, Data Engineering, Customer Success, and Commercial teams to develop analytics solutions that address shared business goals.

Inspire

Communicate insights in a compelling and actionable way, helping stakeholders make informed decisions and embrace data-driven strategies.

Develop

Continuously strengthen your analytical, technical, and AI capabilities while sharing knowledge and best practices that help elevate team performance.

Execute

Take ownership of analytical projects, establish priorities, maintain high standards of data quality, and consistently deliver meaningful business outcomes.

Impact

Leverage data, technology, and innovation to improve customer experience, optimize support operations, and contribute to Omnicell's mission of advancing healthcare outcomes.

Work Conditions
  • Flexible remote or hybrid work environment.
  • Occasional travel may be required for collaboration with corporate teams, business stakeholders, or participation in industry events.
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