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60 Onetrust Technical Support Engineer Jobs Hiring Near You

OneTrust

Staff Software Engineer

San Francisco, CA

$139K - $209K/yr

... technical direction across a major feature area or set of related systems at OneTrust. Staff ... That means you'll receive support physically, mentally, and emotionally so that you can do your ...

OneTrust

Staff Software Engineer

San Francisco, CA · On-site

$139K - $209K/yr

... technical direction across a major feature area or set of related systems at OneTrust. Staff ... That means you'll receive support physically, mentally, and emotionally so that you can do your ...

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Senior Support Analyst - Consent & Preference

San Francisco, CA • On-site

OneTrust
Software Development • 1 - 5K employees
Learn more about OneTrustexternal

Full-time

Posted 10 days ago

Job description

The Challenge

We're looking for aSenior Support Analystto join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and proposing pragmatic solutions for OneTrust customers.  This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high pressure situations.You will be required to develop deep understanding of the OneTrust platform and Collaborate across OneTrust teams, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions. 

Your Mission

  • Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue. 

  • Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress.  

  • Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions.  

  • Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. 

  • Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications.  

  • Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements.  

  • Work independently to manage your time and commitments while meeting agreed performance. 

  • Step into and take over escalated cases from Associate/Support Analyst levels and where the customer is unhappy, or the solution is unclear. 

You Are

  • Excellent oral and written communication skills. 

  • Technically adept. 

  • Eager to learn andquick to pick up new skills. 

  • Able to work independently while still contributing to a team. 

  • You are a hardworking and determined individual focused on providing a great customer experience while building rapport.  

  • You're an independent worker who can solve complex customer problems in a creative manner. 

  • Excited to find creative solutions to complex customer problems. 

  • Able to manage and prioritize a varied workload while meeting SLAs and deadlines. 

  • Focused on quality and attention to detail. 

  • Dedicated to providing a great experience and able to build a rapport with customers. 

Key Responsibilities:

  • Understanding of HTML, XML, API, JavaScript, or similar languages
  • Diagnose and resolve issues related to API integrations, performance, and functionality.
  • Interpret and work with API documentation and specifications (e.g., REST, SOAP).
  • Use API testing tools such as Postman to validate and troubleshoot API calls.
  • Debug and troubleshoot JavaScript code within both web and mobile applications.
  • Analyze stack traces and investigate logs using observability tools such as Datadog or similar platforms.
  • Use browser developer tools to inspect network activity and debug website behavior.
  • Maintain clear and comprehensive documentation of issues, solutions, and best practices.

Extra Awesome

  • Experience supporting Android Studio and Xcode projects.
  • Familiarity with mobile app debugging, testing, and deployment for both Android and iOS platforms.
  • Understanding of modern JavaScript frameworks and libraries (e.g., React, Angular, Vue.js) as applicable to supported systems.

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