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60 Onetrust Technical Support Engineer Jobs Hiring Near You

OneTrust

Quality Engineer - Performance

Atlanta, GA · On-site

$69.38K - $104.06K/yr

... support all the primary responsibilities. This role is critical in keeping OneTrust on the ... Understand and translate business and technical requirements into performance tests within a CI ...

OneTrust

Senior Software Engineer

Atlanta, GA · On-site

$116.48K - $174.71K/yr

Help build high-performing teams by mentoring the team on new technical skills. You Are A self ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

OneTrust

Principal Software Engineer

San Francisco, CA · On-site

$163.50K - $218K/yr

Help build high-performing teams by mentoring the team on new technical skills. You Are A self ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

OneTrust

Data Platform Engineer

New York, NY

$81.15K - $121.73K/yr

Drive technical conversations with stakeholders to understand the platform's needs and come up with ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

OneTrust

Principal Software Engineer

San Francisco, CA

$163.50K - $218K/yr

Help build high-performing teams by mentoring the team on new technical skills. You Are A self ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

OneTrust

Data Platform Engineer

New York, NY · On-site

$81.15K - $121.73K/yr

Drive technical conversations with stakeholders to understand the platform's needs and come up with ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

OneTrust

Principal Software Engineer

Atlanta, GA

$139.73K - $209.59K/yr

Help build high-performing teams by mentoring the team on new technical skills. You Are A self ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

OneTrust

Senior Software Engineer

Atlanta, GA

$116.48K - $174.71K/yr

Help build high-performing teams by mentoring the team on new technical skills. You Are A self ... at OneTrust, you will be part of the OneTeam. That means you'll receive support physically ...

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OneTrust Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
What other companies are hiring for Technical Support Engineer jobs?
What are the most popular jobs at Onetrust?
What are the most popular categories at Onetrust?
Infographic showing various Technical Support Engineer job openings at Onetrust in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Senior Support Analyst - Consent & Preference

Senior Support Analyst - Consent & Preference

OneTrust

San Francisco, CA

Other

Posted 6 days ago

Job description

The Challenge

We're looking for aSenior Support Analystto join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and proposing pragmatic solutions for OneTrust customers.  This position requires a confident individual with excellent verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high pressure situations.You will be required to develop deep understanding of the OneTrust platform and Collaborate across OneTrust teams, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions. 

Your Mission

  • Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue. 

  • Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress.  

  • Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions.  

  • Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. 

  • Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications.  

  • Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements.  

  • Work independently to manage your time and commitments while meeting agreed performance. 

  • Step into and take over escalated cases from Associate/Support Analyst levels and where the customer is unhappy, or the solution is unclear. 

You Are

  • Excellent oral and written communication skills. 

  • Technically adept. 

  • Eager to learn andquick to pick up new skills. 

  • Able to work independently while still contributing to a team. 

  • You are a hardworking and determined individual focused on providing a great customer experience while building rapport.  

  • You're an independent worker who can solve complex customer problems in a creative manner. 

  • Excited to find creative solutions to complex customer problems. 

  • Able to manage and prioritize a varied workload while meeting SLAs and deadlines. 

  • Focused on quality and attention to detail. 

  • Dedicated to providing a great experience and able to build a rapport with customers. 

Key Responsibilities:

  • Understanding of HTML, XML, API, JavaScript, or similar languages
  • Diagnose and resolve issues related to API integrations, performance, and functionality.
  • Interpret and work with API documentation and specifications (e.g., REST, SOAP).
  • Use API testing tools such as Postman to validate and troubleshoot API calls.
  • Debug and troubleshoot JavaScript code within both web and mobile applications.
  • Analyze stack traces and investigate logs using observability tools such as Datadog or similar platforms.
  • Use browser developer tools to inspect network activity and debug website behavior.
  • Maintain clear and comprehensive documentation of issues, solutions, and best practices.

Extra Awesome

  • Experience supporting Android Studio and Xcode projects.
  • Familiarity with mobile app debugging, testing, and deployment for both Android and iOS platforms.
  • Understanding of modern JavaScript frameworks and libraries (e.g., React, Angular, Vue.js) as applicable to supported systems.

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