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61 Confluent Technical Support Engineer Jobs Hiring Near You

Metronome

Technical Support Engineer

New York, NY · On-site

$137K - $205K/yr

... Confluent, and Anthropic. You'll be joining an experienced team that includes founders who have ... About the Role As a member of our technical support engineering team, you will be on the front ...

Pepperl+Fuchs

Technical Support Engineer

Houston, TX · On-site

Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits

Volvo Group

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA

$60K - $70K/yr

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

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Confluent Jobs Information

What is it like to work at Confluent?

Confluent is a company that values innovation, collaboration, and customer-centricity, fostering a culture that encourages experimentation and open communication among its employees. The company's structure is organized into agile teams, allowing for flexible work arrangements and opportunities for professional growth, with a focus on delivering high-quality software solutions for real-time data streaming and event-driven applications. Working at Confluent may appeal to candidates who are passionate about technology, data, and innovation, and who are looking for a dynamic and supportive environment that offers opportunities for learning and career advancement.
What other companies are hiring for Technical Support Engineer jobs?
What are the most popular jobs at Confluent?
Infographic showing various Technical Support Engineer job openings at Confluent in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 32% Physical, and 68% Remote job distribution.
Technical Support Engineer

Technical Support Engineer

Metronome

New York, NY • On-site

$137K - $205K/yr

Full-time

Posted 10 days ago

Job description

About Us
Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.
Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we're humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic.
You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we've raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We're also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.
About the Role
As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers.
Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap.
What You'll Do
  • Provide technical guidance to customers' developers on best practices for integrating with our APIs and utilizing our functionality.
  • Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
  • Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
  • Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.
Impact You'll Have
  • Through your interactions with individual customers, you will help improve our product for everyone.
  • Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
  • The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.
Qualifications
  • 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
  • Experience working closely with engineering teams and providing technical feedback on customer issues
  • Ability to debug and triage bugs and escalations from customers
  • Can communicate technical capabilities of the product to customers
  • Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
  • Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
  • A mindset of customer empathy and ability to solve challenging problems
Bonus points
  • Experience as an early or founding member of a support team, including building processes from scratch
  • Startup experience and familiarity with scaling a support team
  • Programming experience in one or more of Typescript, Python, or Ruby
  • You have worked on modern enterprise software which is business critical
  • Experience creating knowledge base articles and internal documentation
  • Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
Compensation
The estimated base salary range for this role is $137,000 - $205,600. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.
The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.
We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We'd love to talk!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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