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61 Akamai Technologies Technical Support Engineer Jobs Hiring Near You

Akamai

Product Support Engineer

Cambridge, MA · On-site

$105K - $189K/yr

Join our Global Escalation Team As a Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise Access ...

LCG

Technical Support Engineer, Associate

Washington, DC · On-site

$65K - $85K/yr

Technical Support Engineer, Associate Job Overview: The Technical Support Engineer, Associate ... Coordinate vendor engagement with providers such as Acquia, Akamai, and other CMS-related service ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Stefanini

Technical Support Engineer

Greensboro, NC · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...

Experis

Technical Support Engineer

Oklahoma City, OK · On-site

As a Technical Support Engineer, you will be part of the Engineering Support Department supporting technical environments and operational teams. The ideal candidate will demonstrate problem-solving ...

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

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Akamai Jobs Information

Do workers at Akamai Technologies get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and May 2026.

Does Akamai Technologies pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Is the health insurance from Akamai Technologies affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people get paid time off at Akamai Technologies?

Most people don’t get paid time off from work.
80% of people say they don’t get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and May 2026.

How easy is it to get time off at Akamai Technologies?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Akamai Technologies managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.

Do jobs at Akamai Technologies spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to take sick days at Akamai Technologies?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Akamai Technologies feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Akamai Technologies get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Akamai Technologies?

Some people feel stressed here.
40% of people say they often feel stressed at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Akamai Technologies enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Akamai Technologies recommend working with their team?

Most people recommend working with their team.
75% of people report that they would recommend working with their immediate team to a friend.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Akamai Technologies?

Most people got enough training when they started.
90% of people report they got enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Akamai Technologies?

Most people are given support to advance their career here.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Akamai Technologies’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Akamai Technologies is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Technical Support Engineer jobs?

What are the most popular jobs at Akamai Technologies?

What are the most popular categories at Akamai Technologies?

Infographic showing various Technical Support Engineer job openings at Akamai Technologies in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 43% Physical, and 57% Remote job distribution.

Product Support Engineer

Akamai

Cambridge, MA • On-site

$105K - $189K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Akamai Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

123rd of 245 rated software companies

Job description


Are you excited about working with cutting-edge technologies?
Would you like to work with our Zero Trust portfolio?
Join our Global Escalation Team
As a Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise Access and Security Group. We're looking for excellent technical staff to create and support core technology to deliver a secure, accelerated experience to enterprise customers.
Partner with the best
In this role, you will provide escalation support for security products including our Zero Trust Security platform. You'll focus on cutting-edge services, ensuring application and network performance, reliability, and security for users connecting through Akamai's Zero Trust platform.
As a Product Support Engineer, you will be responsible for:
  • Providing Escalation Support to resolve issues that were unable to bring to resolution by lower support tiers.
  • Analyzing software issues and work closely with R&D and PM to prioritize and schedule their fixes.
  • Representing the organization as an SME/Technical Lead in internal and external correspondence
  • Managing partners integration and Beta Support
  • Participating in our on call schedule (~2 occurrences per quarter).

Do what you love
To be successful in this role you will:
  • Have 5+ years in a technical support position and have a bachelor's degree in Computer Science, similar degree or relevant experience
  • Have 5+ years as escalation engineer within L3/L4 support groups for cloud-based solutions
  • Be able to troubleshoot issues using tools such as Wireshark, browser developer tools, Fiddler, and log collectors.
  • Show understanding of HTTP/S, TLS/SSL, reverse proxy and related web technologies
  • Demonstrate experience with DNS and authentication schemes including SAML, Kerberos, NTLM, OIDC, and OAuth2
  • Have understanding of TCP/IP, Linux systems, Networking Products, and Microsoft Server Technologies
  • Be comfortable working with Linux systems, shell commands, Python scripting, virtualization (VMware, AWS, Azure, Linode) and container-based deployment (Kubernetes or Docker)
  • Be eligible to obtain and Secret Security Clearance

About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Connect with us on social and see what life at Akamai is like!
Compensation
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $105,400 - $189,600/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

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