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Symbotic

20 Symbotic Customer Service Representative Jobs Hiring Near You

Symbotic

Customer Success Manager

Act as a trusted liaison between customers and internal Symbotic teams by leveraging knowledge of our automation systems, products, and services to support customer needs. * Facilitate customer ...

Symbotic

Automation General Manager

Jackson, GA · On-site

... across Symbotic's customer distribution center site. This leadership role requires a leader to ... We seek a leader with a passion for delivering best-in-class service to our distribution centers ...

Symbotic

Automation General Manager

Jackson, GA · On-site

... across Symbotic's customer distribution center site. This leadership role requires a leader to ... We seek a leader with a passion for delivering best-in-class service to our distribution centers ...

Symbotic

Technical Support Administrator

$25.96 - $35.96/hr

Provide on-call support coverage for customers; while providing strong service orientation ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Technical Support Administrator

OR · Remote

$25.96 - $35.96/hr

Bring a minimum of 2 years' experience in trouble shooting & customer service environment ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Manager, After Sales

OR · Remote

Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Field Service Technician

Salem, NH · On-site

What we need Symbotic is seeking a Field Service Technician to support the performance, reliability, and availability of our automated micro fulfillment and material handling systems in live customer ...

Symbotic

... service activities across customer sites. This role works cross-functionally with external ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

New

Symbotic

Product Warranty Administrator

North Reading, MA · On-site

$71K - $97K/yr

... service activities across customer sites. This role works cross-functionally with external ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Warranty Administrator

Tewksbury, MA · On-site

$71K - $97K/yr

... service activities across customer sites. This role works cross-functionally with external ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Cell Operator

Perris, CA · On-site

$18.25 - $20.50/hr

... Symbotic's robotic material handling system. The Customer Operations organization drives ... Assess cause of system stoppage and return to service using Human/Machine Interface (HMI) and ...

Symbotic

Manager, After Sales

Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

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Symbotic Jobs Information

What is it like to work at Symbotic?

Symbotic is a technology-driven company that prioritizes innovation and collaboration, fostering a culture of teamwork and continuous learning. The company's warehouse automation solutions are designed to improve supply chain efficiency, and its employees work in a dynamic environment that combines software development, engineering, and operations expertise. Working at Symbotic may appeal to candidates who are passionate about technology and logistics, as the company offers opportunities to contribute to cutting-edge projects and make a meaningful impact on the supply chain industry.

What makes Symbotic an attractive place to work?

Symbotic is a leading innovator in the warehouse automation and robotics industry, known for its cutting-edge technology and commitment to transforming the way goods are stored, picked, and shipped. The company's workplace is characterized by a culture of innovation, collaboration, and continuous learning, with opportunities for employees to work on complex problems and contribute to the development of game-changing solutions. By joining Symbotic, individuals can leverage their skills and expertise to drive meaningful impact, advance their careers, and be part of a dynamic team shaping the future of logistics and supply chain management.

Does Symbotic pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Symbotic affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get paid time off at Symbotic?

Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

How easy is it to get time off at Symbotic?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Do Symbotic managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.

Do jobs at Symbotic spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at Symbotic?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Is it stressful to work at Symbotic?

Some people feel stressed out here.
56% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic enjoy their jobs?

Only some people enjoy their job.
56% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get enough training when they start at Symbotic?

Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get support to advance at Symbotic?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people think Symbotic’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers feel well informed about how Symbotic is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Symbotic?
What are the most popular categories at Symbotic?
Infographic showing various Customer Service Representative job openings at Symbotic in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, 24% Hybrid, and 18% Remote job distribution.

Customer Success Manager

Symbotic

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

181st of 242 rated software companies

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
Summary
Symbotic is seeking a Customer Success Manager to serve as a key driver of system performance, ensuring our automation systems deliver measurable value and performance. In this role, you will work closely with engineering, operations, product, and customer teams to understand system performance, develop clear reporting and root cause analysis, identify opportunities for improvement, and help customers maximize the impact of Symbotic's technology.
The ideal candidate is curious, analytical, and customer-focused, with the ability to translate complex operational data into actionable insights. This role will drive continuous improvement initiatives for system features with engineering and process improvements with operations. The candidate will directly contribute to system performance and the long-term success of Symbotic's automation solutions.
What we do
Symbotic is redefining warehouse automation for the world's largest retailers and distributors by delivering intelligent, end-to-end systems that blend advanced robotics, AI-driven software, and high-density storage. Our solutions operate at scale, enabling customers to move product faster, more accurately, and more efficiently across their supply chains.
This role is part of Symbotic's Customer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments. Working at the intersection of operations, engineering, and product, the team drives execution of high-impact initiatives, translates operational insight into action, and ensures our automation continues to perform at the highest level long after go-live.
Responsibilities
  • Partner with engineering, operations, and technology teams to assess system performance and develop improvement plans that optimize efficiency and reliability.
  • Monitor and analyze system performance data, develop KPIs and reporting insights, deliver root cause analysis, and prioritize corrective actions that support operational improvements.
  • Identify opportunities for process optimization and drive operational initiatives that improve system performance and outcomes.
  • Develop deep expertise in Symbotic's automation platform-including system operations, maintenance, software, and controls architecture.
  • Act as a trusted liaison between customers and internal Symbotic teams by leveraging knowledge of our automation systems, products, and services to support customer needs.
  • Facilitate customer meetings, workshops, and reviews-both virtually and onsite-to drive alignment, gather feedback, and move cross-functional initiatives forward.
  • Adapt quickly to evolving customer priorities, operational challenges, and business needs in a fast-paced environment.

Education and Experience
  • Bachelor's degree in business administration, industrial engineering or related field; or equivalent experience. Master's degree preferred.
  • Minimum of 5 years' experience in continuous improvement, system engineering, consulting, or similar experience.
  • Exposure to automation, robotics, industrial systems, supply chain, or operations environments preferred.
  • Experience driving cross-functional teams to solve complex technical or operational challenges.
  • Strong analytical skills with experience using data to drive decisions and performance improvements.
  • Experience using AI tools to accelerate analysis and develop tools, reports, and applications for operational use
  • Excellent communication and consulting skills with the ability to build trust with diverse stakeholders.
  • Ability to thrive in fast-moving environments and adapt to evolving priorities.
  • Advanced Excel and PowerPoint skills and proficient in Word and Outlook.

Other Considerations
  • Remote, field-based position. HQ domicile also an option but not required.
  • Travel is required up to 60% of the time. If domiciled at HQ, travel requirement reduces to 30%.
  • Candidate must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
  • Candidates must have a valid driver's license and be able to travel to customer locations by car or air.
  • The role requires working on customer sites, including active automation installations and construction environments.
  • Employees must be comfortable working at heights up to 45 feet and in confined spaces (~24 inches) when required.
  • Ability to lift up to 50 pounds and perform physical tasks such as climbing, balancing, kneeling, crouching, and navigating industrial environments.
  • Must follow all safety protocols including Lockout/Tagout and fall protection requirements.
  • Approximately 60% of time may be spent onsite, requiring PPE such as hard hat, safety vest, steel-toe boots, safety glasses, hearing protection, and fall protection harness when necessary.
  • Work environments may include temperature ranges from 32°F to 105°F.

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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $108,000.00 - $148,500.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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