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60 Symbotic Customer Service Representative Jobs Hiring Near You

Symbotic

Bot Field Service Maintenance Technician

Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers' processes ... Ability to represent the Field Service Team in a remote site support role independent of supervisor.

Symbotic

Warranty Administrator

Wilmington, MA · On-site

... service activities across customer sites. This role works cross-functionally with external ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Assembly Technician

Austin, TX

$22.60 - $31.21/hr

... Service, overhaul, and refurbishment activities on fielded assets returning from customer sites ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Assembly Technician

Austin, TX

$22.60 - $31.21/hr

... Service, overhaul, and refurbishment activities on fielded assets returning from customer sites ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Senior Fullstack Engineer

Wilmington, MA · Hybrid

$149K - $204K/yr

Own technical direction for highly available, scalable services that interact with Kafka, REST APIs ... customers. For more information, visitwww.symbotic.com. We are a community of innovators ...

Symbotic

Cell Operator

Centralia, WA · On-site

$18.75 - $21/hr

... Symbotic's robotic material handling system. The Customer Operations organization drives ... Assess cause of system stoppage and return to service using Human/Machine Interface (HMI) and ...

Symbotic

Senior Business Intelligence Engineer

OR · On-site +1

$51 - $66.25/hr

... and self-service insights across large-scale deployments - while modernizing that platform by ... customer locations; a valid driver's license is required. #LI-PA2 #LI-Remote About Symbotic ...

Symbotic

Manager, Documentation

Wilmington, MA · Hybrid

Customer Knowledge Experience & Self-Service * Optimize Portals: Partner cross-functionally to ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

Symbotic

Cell Operator

Las Vegas, NV · On-site

$17.25 - $19/hr

... Symbotic's robotic material handling system. The Customer Operations organization drives ... Assess cause of system stoppage and return to service using Human/Machine Interface (HMI) and ...

Symbotic

Repair Supervisor

Wilmington, MA · On-site

... Symbotic Wilmington location. They primarily focus on supporting repair and related spare parts material needs to support customer service requirements. The Repair Operations team collaborates ...

Symbotic

Advanced Software Engineer

Wilmington, MA · Hybrid

$120K - $165K/yr

Architect seamless, event-driven integrations between cloud services and on-premise warehouse ... customers. For more information, visitwww.symbotic.com. We are a community of innovators ...

Symbotic

Repair Supervisor

Wilmington, MA · On-site

... Symbotic Wilmington location. They primarily focus on supporting repair and related spare parts material needs to support customer service requirements. The Repair Operations team collaborates ...

Symbotic

Warranty Administrator

Wilmington, MA · Hybrid

... service activities across customer sites. This role works cross-functionally with external ... Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale ...

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Symbotic Jobs Information

What is it like to work at Symbotic?

Symbotic is a technology-driven company that prioritizes innovation and collaboration, fostering a culture of teamwork and continuous learning. The company's warehouse automation solutions are designed to improve supply chain efficiency, and its employees work in a dynamic environment that combines software development, engineering, and operations expertise. Working at Symbotic may appeal to candidates who are passionate about technology and logistics, as the company offers opportunities to contribute to cutting-edge projects and make a meaningful impact on the supply chain industry.

What makes Symbotic an attractive place to work?

Symbotic is a leading innovator in the warehouse automation and robotics industry, known for its cutting-edge technology and commitment to transforming the way goods are stored, picked, and shipped. The company's workplace is characterized by a culture of innovation, collaboration, and continuous learning, with opportunities for employees to work on complex problems and contribute to the development of game-changing solutions. By joining Symbotic, individuals can leverage their skills and expertise to drive meaningful impact, advance their careers, and be part of a dynamic team shaping the future of logistics and supply chain management.

Does Symbotic pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Symbotic affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get paid time off at Symbotic?

Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

How easy is it to get time off at Symbotic?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Do Symbotic managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.

Do jobs at Symbotic spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at Symbotic?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Is it stressful to work at Symbotic?

Some people feel stressed here.
56% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic enjoy their jobs?

Only some people enjoy their job.
56% of people report they don’t enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Symbotic recommend working with their team?

Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get enough training when they start at Symbotic?

Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get support to advance at Symbotic?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people think Symbotic’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers feel well informed about how Symbotic is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Symbotic?

What are the most popular categories at Symbotic?

Infographic showing various Customer Service Representative job openings at Symbotic in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Nights. Highlights an 51% Physical, 18% Hybrid, and 31% Remote job distribution.

Bot Field Service Maintenance Technician

Symbotic

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

185th of 247 rated software companies

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
The Bot Field Service Maintenance Technician will repair and calibrate our automated and robotic systems. This position requires 100% travel per year to Symbotic sites across the US. The focus of this role will be working with the robotic fleet of vehicles at each site. This will include complex troubleshooting responsibilities, complex repairs to the fleet of vehicles, and upgrades to the fleet of vehicles.
What we do
The Bot Field Service Maintenance Team is part of the Maintenance Operations Organization which is responsible for our system stand-up inside our client's sites. The Maintenance Operations organization drives our new system from ground-breaking to a fully operational robotic material handling system.
What you'll do
  • Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers' processes and procedures are met daily.

  • Perform inspections and upgrades on systems associated with Automated Storage and Retrieval System and Symbot Autonomous vehicle fleet.

  • Support continuous operation by adjusting, calibrating, repairing, replacing or modifying fleet system components.

  • Maintain advanced system knowledge of equipment, programs and tools relating to the Symbot fleet and maintenance.

  • Perform advanced troubleshooting of the robotic vehicle fleet, identifying anomalies and stoppages using schematic and wiring diagrams as well as advanced test equipment.

  • Advanced troubleshooting skills and ability to follow electro-mechanical diagrams.

  • Perform inspection and evaluation of delivered robotic fleet vehicles to sites. Verifying equipment has met quality standards, has not suffered any damages through shipping and handling and is Structure Ready.

  • Perform periodic system inspections within expected durations on all equipment and thoroughly document all actions and repairs to include parts used and labor. Ensure quality maintenance and complete documentation via the Computerized Maintenance Management System (CMMS).

  • Effective communication of production impacting problems and suggested actions, including approximate time required for corrective and emergency maintenance to required team members.

  • Communications with on-site personnel and Control Center Operators on the commissioning of new robot fleet vehicles via system software and structure induction procedures.

  • Must be able to work in a dynamic environment and change course based on immediate business needs.

  • Responsible for cleanup of equipment and removal of replaced parts from work areas after repairs are completed while conforming to 5S policies.

  • Responsible for automated robotic vehicle recovery in the Symbotic Matrix select system to include working in restrictive environments.

  • Other duties as assigned by leadership.

What you'll need
  • Associate degree or equivalent experience/ certification in electronics, automotive, automation, manufacturing or equivalent field preferred.

  • Minimum of 5 years' experience in mechanical automation systems.

  • Must be able to provide training and system expertise to team members on and off site.

  • Be proficient in performing all Inspection functions.

  • High level of robotic troubleshooting (programming experience a plus) with strong electro-mechanical skills.

  • Proficient with different schematics and wiring diagrams. Confident in electrical troubleshooting and repairs.

  • Ability to work independent of supervisor following procedures and manuals.

  • Ability to represent the Field Service Team in a remote site support role independent of supervisor.

  • Ability to lead a team and delegate daily functions and work beyond the scope of normal as operation calls.

  • Ability to Multi-task and perform multiple job functions at once.

  • Must be literate, written and verbal, in English Language.

  • 100% travel required.

Our Environment
  • Remote, field-based position.

  • Travel is required up to 100% of the time. Employee must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employee is frequently required to walk and reach with hands and arms.

  • The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.

  • The employee must regularly lift and/or move up to 50 pounds.

  • Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.

  • Approximately 75% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).

  • There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.

  • You will regularly be near railings that are high off the ground.

  • Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.

#LI-JP1
#LI-Hybrid
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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