60 Docusign Technical Support Engineer Jobs Hiring Near You

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position is an individual contributor role reporting to the Sr. Manager, IT Integrations.

Responsibility

• Lead the architecture, design, and implementation of high-performance backend services and integration solutions using the MuleSoft Anypoint Platform and Java/Other OOP language

• Champion "API-led connectivity" by designing and managing the lifecycle of Experience, Process, and System APIs (REST/RAML/OAS)

• Write complex, efficient, and maintainable backend code for core business logic, including advanced DataWeave transformations and custom Java components

• Collaborate with Architects and Product Managers to translate business requirements into technical specifications and scalable system designs

• Serve as the technical anchor for the team: mentor junior engineers, conduct rigorous code reviews, and enforce coding standards and security best practices

• Design and implement cloud-native architectures involving microservices, API Gateways, and containerization (Docker/Kubernetes)

• Analyze and resolve critical performance bottlenecks in API throughput and backend processing

• Manage and optimize CI/CD pipelines (Github SaaS, etc.) for automated testing and deployment of MuleSoft applications and Java services

• Ensure all solutions strictly adhere to security protocols (OAuth2, mTLS, OIDC) and data governance standards

• Stay ahead of the curve on backend trends, integration patterns (Event-Driven, Pub/Sub), and the Anypoint Platform roadmap

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field

• 8+ years of professional experience in software development, with a deep focus on backend engineering and enterprise integration

• 3+ years of hands-on experience specifically with MuleSoft Anypoint Platform (Mule 4, API Manager, Runtime Manager)

• Experience with Object-Oriented Programming, specifically Java and the Spring Boot framework

• Experience with DataWeave 2.0 for complex data mapping and transformation

• Experience with microservices architecture, software engineering principles, data structures, and algorithms

• Experience with database technologies (SQL flavors like PostgreSQL/Oracle and NoSQL like MongoDB)

• Experience with cloud platforms (AWS, Azure, or GCP) and serverless concepts (Lambda/Functions)

• Experience with version control systems (e.g., Git) and branching strategies

Preferred

• Excellent problem-solving skills with a history of debugging complex distributed systems

• Strong communication skills to articulate technical decisions to non-technical stakeholders

• MuleSoft Certified Platform Architect or Integration Architect

• AWS Certified Solutions Architect (Associate or Professional)

• Background in building Event-Driven Architectures using tools like Kafka, or Anypoint MQ

• Knowledge of building Agent, MCP and Agent Cache

• Experience working in a "Zero Trust" Regulatory, Compliance environment

• Experience with SAAS ecosystem integrations (Salesforce, Workday, Oracle, Snowflake)

• Familiarity with Service Mesh (Istio, Linkerd) and API Governance

• Familiarity with GraphQL design and implementation

• Experience with Agile/Scrum methodologies and leading sprint planning

• Ability to multi-task and lead technical initiatives in a fast-paced environment

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $164,700.00 - $266,000.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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