60 Docusign Technical Support Engineer Jobs Hiring Near You

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Join our Cloud & Infrastructure Security team as a Technical Leader to define the strategy, lead the programs, deliver automation, and drive the overall security design for Docusign's cloud and infrastructure environment. In this high-impact role, you will partner closely with infrastructure, platform, security operations, cloud security & vulnerability management teams to mitigate potential exposure, driving consensus and influencing partners and leadership to ensure our security controls are scalable and align with the secure cloud posture. Your hands-on technical contributions will include operating discovery tools, analyzing findings, validating results, prioritizing remediation, and scripting automations.

This position is an individual contributor role reporting to the Director, Cloud & Infrastructure Security.

Responsibility

• Provide strategic and technical leadership for the Cloud Security and Infrastructure vulnerability program(s), partnering with stakeholders across the company

• Own the vision, develop the strategy, and execute on the plan to operate the program at scale, ensuring continuous improvement and alignment with organizational goals

• Analyze public and private vulnerability disclosures and exploit code, deeply understanding and assessing the technical details and potential impact across Docusign's infrastructure, services, and applications

• Investigate, triage, and prioritize vulnerabilities, identifying severity and scope of potential impact, and supporting response and remediation efforts with engineering teams

• Establish technical security baselines and best practices for cloud and infrastructure components, leveraging industry standards (e.g., Azure Security Benchmarks, CIS Benchmarks) to measure compliance and drive remediation for non-compliant drift

• Design, implement, and maintain automation, tools, and workflows to enhance operational capabilities and efficiency

• Identify and deploy  discovery scans with accurate scope, ensuring efficacy, freshness, and deduplication of data, and integrate results with existing reporting mechanisms

• Develop and maintain scripts and code (Python, Ruby, Go, Swift, Java, .Net, C++, SQL, etc.) for ETL, enrichment, evidence capture, and automation of external scanning processes

• Develop and refine OKRs for Surface Coverage areas, and represent the initiative with executive leadership, providing clear metrics and progress updates

• Contribute to runbooks, playbooks, and "how to" documentation, and assist with surge response for high-risk exposures

• Participate in a global on-call rotation to ensure continuous monitoring and rapid remediation of vulnerabilities, supporting a 24/7 security posture

• Mentor and support the development of team members

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's or Master's degree in Computer Science, Information Security, or a related field, or equivalent practical experience

• 12+ years of industry experience in Cloud and Infrastructure Security with a deep focus on Vulnerability Management (VM), or equivalent related areas.

• Experience securing cloud platforms (Azure, AWS, GCP), especially public endpoints and security groups

• Experience in scripting and programming (Python, Go, or TypeScript) and SQL

• Background in infrastructure deployment and management (network, systems)

• Experience with DNS providers, CDNs, and WAFs

• Experience with coverage or EASM tools (e.g., Microsoft Defender EASM, VirusTotal, Wiz EASM)

• Experience with asset inventory and vulnerability management tools (e.g., ServiceNow, Qualys, Tenable)

• Experience with data aggregation and visualization platforms and techniques (e.g. PowerBI)

• Strong problem-solving skills and adaptability in a fast-paced environment

• Demonstrated ability to mentor and influence team members

• Knowledge of internet protocols (DNS, HTTP, TLS), IP/ports, and cloud security concepts

Preferred

• Proven deep expertise and a track record in either Cloud Environment Security or Security tooling automation

• Detail-oriented, metrics-driven, and able to drive initiatives to completion

• Excellent communication and stakeholder management skills

• Ability to think critically and drive progress despite ambiguity or rapid change

• Certifications such as CISSP or CISM

• Experience working with data pipelines and reporting tools to visualize metrics and trends

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Illinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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