Orlando, FL · On-site
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...
Orlando, FL · On-site
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal ...
San Francisco, CA · Remote
$90K - $120K/yr
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...
Quick apply
San Francisco, CA · Remote
$90K - $120K/yr
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...
San Francisco, CA · On-site
$120K - $139K/yr
As a Technical Support Engineer, you will play a critical role in helping customers successfully build on Merge. You will work directly with customers and prospects to troubleshoot technical issues ...
San Francisco, CA · On-site
$120K - $139K/yr
As a Technical Support Engineer, you will play a critical role in helping customers successfully build on Merge. You will work directly with customers and prospects to troubleshoot technical issues ...
As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex hardware and software issues within customer applications like integrated AV conference environments ...
As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex hardware and software issues within customer applications like integrated AV conference environments ...
Boise, ID · On-site
As a Technical Support Engineer you will work in a fast-paced environment, ensuring WebMD Ignite solutions are properly and effectively supported. You will use your technical expertise to investigate ...
Boise, ID · On-site
As a Technical Support Engineer you will work in a fast-paced environment, ensuring WebMD Ignite solutions are properly and effectively supported. You will use your technical expertise to investigate ...
Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot ...
Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot ...
Sandy, UT · Hybrid
The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...
Sandy, UT · Hybrid
The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...
San Francisco, CA · On-site
$90K - $115K/yr
As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...
San Francisco, CA · On-site
$90K - $115K/yr
As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...
New York, NY · On-site
$90K - $115K/yr
As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...
New York, NY · On-site
$90K - $115K/yr
As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...
Greensboro, NC · On-site
Summary We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ...
Greensboro, NC · On-site
Summary We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ...
Livonia, MI · On-site
About the Role As a Technical Support Engineer, you'll provide advanced technical support for Cadence's Romax software product line ( ensuring customer success and satisfaction. You'll also ...
Livonia, MI · On-site
About the Role As a Technical Support Engineer, you'll provide advanced technical support for Cadence's Romax software product line ( ensuring customer success and satisfaction. You'll also ...
Franklin, TN · On-site
A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. This position will exceed through technical troubleshooting, system maintenance & implementation ...
Franklin, TN · On-site
A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. This position will exceed through technical troubleshooting, system maintenance & implementation ...
Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within ...
Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within ...
Milwaukee, WI · On-site
The Technical Support Engineer position is responsible for providing technical support and troubleshooting assistance for OEM machinery installed at customer facilities worldwide. This role serves as ...
Milwaukee, WI · On-site
The Technical Support Engineer position is responsible for providing technical support and troubleshooting assistance for OEM machinery installed at customer facilities worldwide. This role serves as ...
OR · Remote
Technical Support Engineer Location: United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...
OR · Remote
Technical Support Engineer Location: United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...
Livonia, MI · On-site
Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...
Livonia, MI · On-site
Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...
Ottawa, ON · On-site
CA$74K - CA$90K/yr
Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...
Ottawa, ON · On-site
CA$74K - CA$90K/yr
Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...
New York, NY · On-site
As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...
New York, NY · On-site
As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...
San Francisco, CA · On-site +1
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...
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San Francisco, CA · On-site +1
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...
The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager on the post-sale track. You own escalated support for a set of assigned accounts, investigating ...
The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager on the post-sale track. You own escalated support for a set of assigned accounts, investigating ...
Other
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Job Description
To enhance our global support team, we are hiring a Technical Support Engineer - L1 with strong and proven customer service experience in the IT market to be based in our Orlando, FL office.
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Skills
Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V.
Experience with BIOS/UEFI troubleshooting and system boot diagnostics.
Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.
Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
Windows server and workstation hardware troubleshooting.
Windows Server Core management & Administration skills (roles and features, disk management).
Active Directory permissions (ACLs) & Group Policy.
Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.
Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.
Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss.
Excellent written and verbal communication skills.
Preferred
Industry-accepted certifications or equivalent work experience in one or more of the following areas:
1. CompTIA A+
2. CompTIA Network+
3. CompTIA Server+
4. CompTIA Security+
5. Microsoft Certified Azure Administrator
6. Red Hat Linux
7. VMware VCP
8. AWS Certified Solutions Architect
