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59 Fanatics Technical Support Analyst Jobs Hiring Near You

Fanatics Inc.

AI Engineer

New York, NY · On-site

Fanatics wants you. We're looking for a full-time AI Engineer to help shape and execute Fanatics ... If you're technical enough to build, strategic enough to prioritize, and entrepreneurial enough to ...

Fanatics Inc.

AI Engineer

New York, NY · On-site

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of ... If you're technical enough to build, strategic enough to prioritize, and entrepreneurial enough to ...

Fanatics Inc.

Sr. Manager, Strategy

New York, NY · On-site

$165K - $190K/yr

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of ... comparative analyses * Build, enhance, and continuously improve valuation models to support ...

Fanatics

Engineering Manager

Manhattan, NY · On-site

... technical judgment across shared client infrastructure and engineering workflows. The Client ... Engineers who feel supported, challenged, and clear on growth paths Ensure your Fanatics job offer ...

Fanatics Inc.

Sr. Director, HRIS

New York, NY · On-site

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of ... Manage HR analytics and reporting, consolidating people data into accurate, consistent dashboards ...

Fanatics

Senior AI Engineer, Finance Systems

Manhattan, NY · On-site

$60.75 - $78.50/hr

Fanatics is building a leading global digital sports platform and is seeking a Senior AI Engineer ... technical solutions with a strong focus on speed, usability, and value creation. • Quickly ...

Fanatics Inc.

Sr. Manager, Strategy

New York, NY · On-site

The Team At Fanatics, the Strategy team plays a critical role in shaping the company's journey to ... comparative analyses * Build, enhance, and continuously improve valuation models to support ...

Fanatics Inc.

Director, International Tax

New York, NY · On-site +1

The Role Fanatics is in search of an International Tax Director for their growing department. This ... Develop and implement a tax-efficient cash repatriation strategy and support global cash management ...

Fanatics Inc.

Sr. Director, HRIS

New York, NY · Hybrid

Manage HR analytics and reporting, consolidating people data into accurate, consistent dashboards ... Training & Support: Provide end-user training and coaching to HR partners and business teams to ...

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Fanatics Jobs Information

What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

What makes Fanatics an attractive place to work?

Fanatics is a leading e-commerce company specializing in licensed sports merchandise, with a strong reputation for innovation and customer satisfaction. The company's workplace culture values collaboration, creativity, and a fast-paced environment, offering opportunities for employees to work on cutting-edge projects and contribute to the growth of the business. By joining Fanatics, professionals can expect to be part of a dynamic organization that prioritizes employee development, offering opportunities for growth, learning, and making a meaningful impact in the sports and entertainment industry.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
49% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
73% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 59% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
76% of people report that it’s easy to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and August 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a Fanatics job good for students?

Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Technical Support Analyst jobs?

What are the most popular jobs at Fanatics?

What are the most popular categories at Fanatics?

Infographic showing various Technical Support Analyst job openings at Fanatics in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 65% Physical, 21% Hybrid, and 14% Remote job distribution.

AI Engineer

Fanatics Inc.

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Fanatics rating

6.7

Company rating: 6.7 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

213th of 734 rated retailers

Job description

The Role

Are you someone who builds AI agents and thinks about how to automate the world? Fanatics wants you.

We're looking for a full-time AI Engineer to help shape and execute Fanatics' AI strategy across the company. You'll work directly with business leaders to identify high-impact automation opportunities, design and ship agentic workflows, and help set the bar for how AI gets deployed at Fanatics.

This is not an "ideate and hand off" role. You'll own problems end-to-end: define them, design the solution, build the agent or workflow, prove it works, and partner with stakeholders to scale it. If you're technical enough to build, strategic enough to prioritize, and entrepreneurial enough to spot the right opportunities, this is your role.

What You'll Do

  • Partner with business stakeholders across Fanatics to identify, prioritize, and deliver on AI automation opportunities that meaningfully move the business.
  • Design, build, and deploy custom agents and agentic workflows using frontier models (Claude, GPT, Gemini) and the modern agent stack (MCP servers, agent SDKs, orchestration tools, computer use / browser automation, evals).
  • Contribute directly to Fanatics' AI strategy: which tools to invest in, which workflows to prioritize, and how to measure impact across functions.
  • Take ideas from concept to production: scope the problem, design the solution, build the prototype, run evals, and drive adoption.
  • Help shape AI governance and best practices, including tool evaluation, security and InfoSec coordination, and tracking adoption metrics across the enterprise.
  • Ask the hard questions: Is this the right problem to automate? What does "good" look like? How do we measure ROI?
  • Bring your own ideas. This role rewards creativity and judgment as much as execution.

What We're Looking For

  • Bachelor's degree in Computer Science, AI/ML, Software Engineering, or a closely related field preferred.
  • Hands-on experience building with frontier LLMs, including designing and shipping custom agents or agentic workflows that solve real business problems.
  • Familiarity with the modern AI stack: LLM APIs, MCP, agent frameworks (Claude Agent SDK, OpenAI Agents SDK, LangGraph, CrewAI, or similar), prompt engineering, RAG, and evaluation methods.
  • Comfort working in code (Python preferred) and a willingness to learn whatever the right tool for the job turns out to be.
  • Strong analytical and problem-solving skills, with the ability to operate independently in ambiguous environments.
  • Excellent written and verbal communication. Explaining your AI work clearly is just as important as building it.
  • Strategic mindset paired with a "get it done" attitude.
  • Bonus points if you're a fan of sports, collectibles, or fandom culture (because we're a little obsessed).

Why You'll Love It Here

  • Real ownership of real projects, with visibility across the entire Fanatics enterprise (Commerce, Collectibles, Betting & Gaming, Corporate).
  • A front-row seat, and a real voice, in how a global sports and collectibles company adopts AI.
  • Mentorship and collaboration with senior leaders across the business.
  • Competitive salary and comprehensive medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Generous paid time off, paid holidays, and parental leave.
  • Wellness benefits and a learning & development stipend.
  • NYC office with daily in-person collaboration.
  • Employee discount on Fanatics products and (yes) some sweet Fanatics swag.

Final Word

If you're ready to build agents, drive strategy, and ship AI that actually moves a global sports and collectibles business, let's talk. This is where your ideas get built.

What Fanatics employees say

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