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60 Fanatics Technical Support Analyst Jobs Hiring Near You

Fanatics, Inc.

Team Lead IC/QA - 1st shift

Winona, MN · On-site

$19.50/hr

Support management reporting with data analysis. Continuous Improvement * Identify process ... Fanatics is building a leading global digital sports platform. We ignite the passions of global ...

Fanatics, Inc.

Lead Fulfillment Operations

Miramar, FL · On-site

Problem Solving/Analysis * Strong Initiative - The drive to move onto further tasks with/without ... At Fanatics, we're dedicated to supporting you in all aspects of work and life. About Us Fanatics ...

Fanatics, Inc.

Merchandise Planner

Manhattan, NY · On-site

$80K - $95K/yr

Provide analysis and insights to guide decision-making while developing independent judgment in ... At Fanatics, we're dedicated to supporting you in all aspects of work and life. The salary for this ...

Fanatics, Inc.

Assistant General Manager

Las Vegas, NV · On-site

Leverage data and analytics to identify performance gaps, root causes, and continuous improvement ... At Fanatics, we're dedicated to supporting you in all aspects of work and life. About Us Fanatics ...

Fanatics Inc.

Staff Accountant, Indirect Tax

Jacksonville, FL · On-site

$53K - $71K/yr

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of ... Provide tax accounting, processing and analytical support for tax accounting activities in support ...

Fanatics, Inc.

Operations Manager

Las Vegas, NV · On-site

Display strong analytical and problem-solving skills; think outside of the box; may not always know ... At Fanatics, we're dedicated to supporting you in all aspects of work and life. About Us Fanatics ...

Fanatics, Inc.

Merchandise Planner

Manhattan, NY · On-site

$80K - $95K/yr

Provide analysis and insights to guide decision-making while developing independent judgment in ... At Fanatics, we're dedicated to supporting you in all aspects of work and life. The salary for this ...

Fanatics, Inc.

Routing Clerk

Waxahachie, TX · On-site

Demonstrated problem-solving skills and analytical skills. * Great organizational skills with a ... At Fanatics, we're dedicated to supporting you in all aspects of work and life. Fanatics is ...

Fanatics, Inc.

Routing Clerk

Waxahachie, TX · On-site

Demonstrated problem-solving skills and analytical skills. * Great organizational skills with a ... At Fanatics, we're dedicated to supporting you in all aspects of work and life. About Us Fanatics ...

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Fanatics Jobs Information

What is it like to work at Fanatics?

Fanatics is a dynamic and fast-paced company that prioritizes innovation, collaboration, and customer obsession, fostering a culture that encourages creativity and growth.

As a leading provider of licensed sports merchandise, Fanatics operates with a flat organizational structure, allowing for open communication and cross-functional collaboration among teams, and its headquarters features an open-concept workspace that promotes teamwork and idea-sharing.

Working at Fanatics may appeal to candidates who are passionate about sports, technology, and e-commerce, as the company offers opportunities to work on cutting-edge projects, develop new skills, and be part of a rapidly growing industry leader.

Do workers at Fanatics get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Fanatics pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
48% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

At Fanatics, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Fanatics affordable enough for their workers?

Most people say the health insurance costs are okay.
97% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Fanatics?

Most people get paid time off work.
73% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 57% of people with changing schedules find out their shifts one week or less ahead of time.
  • 24% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Fanatics worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Fanatics workers to change shifts?

Most people find it easy to change shifts.
75% of people report that it’s easy to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Fanatics?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Fanatics managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Fanatics spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Fanatics?

Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Fanatics good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Fanatics?

Some people feel stressed out here.
61% of people say they often feel stressed out at work.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Fanatics recommend working with their team?

Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 65 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Fanatics?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 62 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Fanatics?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Fanatics’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Fanatics is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Technical Support Analyst jobs?
What are the most popular jobs at Fanatics?
What are the most popular categories at Fanatics?
Infographic showing various Technical Support Analyst job openings at Fanatics in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Sr. Analyst, Time and Attendance (UKG Dimensions)

Fanatics Inc.

New York, NY • On-site, Remote

$96K - $127K/yr

Other

Posted 9 days ago

Fanatics rating

7.1

Company rating: 7.1 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

120th of 714 rated retailers

Job description

The Role 
The Sr. Analyst, Workforce Management Systems owns the strategy, governance, and optimization of the UKG Dimensions platform. This role leads the configuration and continuous improvement of time and attendance processes to ensure accurate payroll, labor law compliance, and operational efficiency. In addition to hands-on system oversight, this individual manages projects, drives cross-functional alignment, and develops scalable workforce management practices across the organization. 

What You'll Do: 

  • Lead the configuration, governance, and ongoing optimization of UKG Dimensions, including pay rules, work rules, scheduling frameworks, accruals, and integrations. 
  • Oversee end-to-end time and attendance operations, ensuring accurate time capture, exception management, and payroll alignment. 
  • Establish system standards and controls to maintain compliance with federal, state, and local labor regulations. 
  • Partner with Payroll, HR, Finance, Operations, and IT to align workforce management systems with evolving business needs. 
  • Own reporting strategy, dashboards, and workforce analytics to provide actionable insights to leadership. 
  • Drive system upgrades, enhancements, and large-scale implementations, including testing strategy and change management. 
  • Develop and enforce governance processes, security roles, and audit protocols to protect data integrity. 
  • Lead, mentor, and develop analysts or administrators supporting UKG Dimensions. 
  • Evaluate and redesign timekeeping processes to reduce payroll errors, mitigate compliance risk, and improve operational efficiency. 
  • Act as primary escalation point for complex system issues and vendor relationships. 
  • Partner with business HR and operations on requirements gathering and build test scenarios

What We're Looking For: 

  • 5+ years of progressive experience with UKG Dimensions (formerly Kronos Workforce Dimensions) or similar enterprise workforce management systems, including prior leadership or project ownership experience. 
  • Deep expertise in pay rule configuration, scheduling, accrual management, and workforce compliance. 
  • Strong technical acumen, including experience with integrations (APIs, Boomi or middleware platforms), data structures, and advanced Excel; SQL knowledge preferred. 
  • Proven ability to lead system implementations, upgrades, and cross-functional initiatives. 
  • Strong analytical and strategic thinking skills with the ability to translate business requirements into scalable system solutions. 
  • Demonstrated leadership capability with experience mentoring or managing team members. 
  • Bachelor's degree in Human Resources, Information Systems, Business, or related field preferred. 

Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments.  

What Fanatics employees say

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