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Technical Support Consultant Jobs (NOW HIRING)

Zillow

Support Consultant

$20.60 - $32.80/hr

S. and Canada. About the role As an Aryeo/RMX Support Consultant at Zillow, you'll provide ... You'll troubleshoot technical issues, educate customers on best practices, and partner with ...

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How much do technical support consultant jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for technical support consultant in the United States is $44.62, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $50.72 per hour, depending on experience, location, and employer.

What are Technical Support Consultants?

Technical Support Consultants are professionals who assist customers or organizations in resolving technical issues related to products, services, or systems. They diagnose problems, provide solutions, and guide users through troubleshooting steps, often by phone, email, or chat. Additionally, they may install software or hardware, perform maintenance, and offer advice on best practices to prevent future issues. Technical Support Consultants play a key role in ensuring customer satisfaction and the smooth operation of technology within a business.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, and may include software fixes or hardware repairs.

What is the difference between Technical Support Consultant vs Technical Support Specialist?

AspectTechnical Support ConsultantTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Network+; relevant experienceSimilar certifications; often entry to mid-level experience
Work EnvironmentCustomer-facing roles, often consulting on complex issuesSupport roles within IT departments or service centers
Employer & IndustryIT service providers, tech companies, consulting firmsIT departments, tech companies, hardware/software vendors
Search & Comparison IntentUnderstanding role differences, career paths, job requirementsClarifying job responsibilities, skills needed

Both roles involve technical troubleshooting and customer support, but Technical Support Consultants often handle more complex issues and provide consulting services, while Technical Support Specialists focus on resolving technical problems within organizations or for end-users.

What are the key skills and qualifications needed to thrive as a Technical Support Consultant, and why are they important?

To thrive as a Technical Support Consultant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and typically a degree or certification in IT or related fields. Familiarity with ticketing systems, remote support tools, and industry-standard platforms like Windows, macOS, and networking software is essential. Excellent communication, patience, and problem-solving skills help you effectively assist customers and manage challenging situations. These skills ensure timely resolution of issues, customer satisfaction, and efficient service delivery in a technology-driven environment.

What does a technical support consultant do?

A technical support consultant provides assistance to customers or users by diagnosing and resolving technical issues related to hardware, software, or network systems. They often troubleshoot problems remotely or on-site, communicate solutions clearly, and may use tools like ticketing systems or remote access software to ensure effective support.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, the role of a Technical Support Consultant often requires complex problem-solving, personalized assistance, and communication skills that AI currently cannot fully replicate, making human support still essential in many cases.

How does a Technical Support Consultant typically collaborate with other departments to resolve complex client issues?

Technical Support Consultants often work closely with engineering, product management, and quality assurance teams to address complex or escalated client issues. When a problem extends beyond standard troubleshooting, consultants escalate cases and provide detailed documentation to ensure clear communication. This collaboration ensures that clients receive timely and accurate solutions while also contributing feedback that can drive product improvements. Effective teamwork and communication are essential in this cross-functional environment.

What is the average salary for an IT support specialist in the US?

The average salary for an IT support specialist in the US is approximately $50,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level roles typically start around $40,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Skills in troubleshooting, customer service, and familiarity with help desk software are often valued in this role.
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Technical Support Consultant jobs near you
Infographic showing various Technical Support Consultant job openings in the United States as of June 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $92,814 per year, or $44.6 per hour.
Technical Support Consultant

Technical Support Consultant

Ask IT consulting

Chesterfield, VA

Contractor

Posted yesterday

Job description

Company Description

ASKITC is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for Technical Support Consultant for one of our client at  Chesterfield, VA 

Job Description

About The Role:

  • Able to analyze, plan, design, install and maintain PC hardware and software as well as provide technical information and assistance to customers.
  • An ideal candidate will have advanced level skill at supporting Microsoft Windows XP and Windows 7 operating systems; advanced level skill at supporting Microsoft Office 2003 and above; a working level knowledge of standard networking services such as DHCP, DNS, Active Directory and print servers;  Understanding of basic security principles; Ability to support users both on site and remotely;  Ability to perform hardware upgrades (disk, memory, network, video, etc.); Ability to physically move workstations and monitors; Ability to adapt to constantly changing workload with multiple levels of priority; Ability to complete assigned projects independently and within a team environment.
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About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

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