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Technical Support Consultant Jobs (NOW HIRING)

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

POSITION OVERVIEW Technical Support is well organized, dynamic, customer-focused, proactive, strong ... consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and ...

Arete Technologies, Inc.

Technical support

Richmond, VA · On-site

$37K - $46K/yr

Company Description Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing ... end user technical support for both software and hardware.. Also, provide maintenance ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

Company Description Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing ... Support duties include but are not limited to network connectivity troubleshooting, desktop ...

Talent Hires

Moogsoft Support Consultant

Houston, TX · On-site

Company Description Advanced Moogsoft Development exp with Java, Unix Qualifications Moogsoft Additional Information All your information will be kept confidential according to EEO guidelines.

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How much do technical support consultant jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for technical support consultant in the United States is $44.62, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $50.72 per hour, depending on experience, location, and employer.

What are Technical Support Consultants?

Technical Support Consultants are professionals who assist customers or organizations in resolving technical issues related to products, services, or systems. They diagnose problems, provide solutions, and guide users through troubleshooting steps, often by phone, email, or chat. Additionally, they may install software or hardware, perform maintenance, and offer advice on best practices to prevent future issues. Technical Support Consultants play a key role in ensuring customer satisfaction and the smooth operation of technology within a business.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, and may include software fixes or hardware repairs.

What is the difference between Technical Support Consultant vs Technical Support Specialist?

AspectTechnical Support ConsultantTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Network+; relevant experienceSimilar certifications; often entry to mid-level experience
Work EnvironmentCustomer-facing roles, often consulting on complex issuesSupport roles within IT departments or service centers
Employer & IndustryIT service providers, tech companies, consulting firmsIT departments, tech companies, hardware/software vendors
Search & Comparison IntentUnderstanding role differences, career paths, job requirementsClarifying job responsibilities, skills needed

Both roles involve technical troubleshooting and customer support, but Technical Support Consultants often handle more complex issues and provide consulting services, while Technical Support Specialists focus on resolving technical problems within organizations or for end-users.

What are the key skills and qualifications needed to thrive as a Technical Support Consultant, and why are they important?

To thrive as a Technical Support Consultant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and typically a degree or certification in IT or related fields. Familiarity with ticketing systems, remote support tools, and industry-standard platforms like Windows, macOS, and networking software is essential. Excellent communication, patience, and problem-solving skills help you effectively assist customers and manage challenging situations. These skills ensure timely resolution of issues, customer satisfaction, and efficient service delivery in a technology-driven environment.

What does a technical support consultant do?

A technical support consultant provides assistance to customers or users by diagnosing and resolving technical issues related to hardware, software, or network systems. They often troubleshoot problems remotely or on-site, communicate solutions clearly, and may use tools like ticketing systems or remote access software to ensure effective support.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, the role of a Technical Support Consultant often requires complex problem-solving, personalized assistance, and communication skills that AI currently cannot fully replicate, making human support still essential in many cases.

How does a Technical Support Consultant typically collaborate with other departments to resolve complex client issues?

Technical Support Consultants often work closely with engineering, product management, and quality assurance teams to address complex or escalated client issues. When a problem extends beyond standard troubleshooting, consultants escalate cases and provide detailed documentation to ensure clear communication. This collaboration ensures that clients receive timely and accurate solutions while also contributing feedback that can drive product improvements. Effective teamwork and communication are essential in this cross-functional environment.

What is the average salary for an IT support specialist in the US?

The average salary for an IT support specialist in the US is approximately $50,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level roles typically start around $40,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Skills in troubleshooting, customer service, and familiarity with help desk software are often valued in this role.
More about Technical Support Consultant jobs
Who are the top companies hiring for Technical Support Consultant jobs? The top employers for Technical Support Consultant jobs are:
What job categories do people searching Technical Support Consultant jobs look for? The top searched job categories for Technical Support Consultant jobs are:
Technical Support Consultant jobs near you
Infographic showing various Technical Support Consultant job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 9% Full Time, 86% Part Time, 2% Temporary, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $92,814 per year, or $44.6 per hour.
Technical Support

Technical Support

LT Security Inc.

City Of Industry, CA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

  • Maintain an in-depth knowledge of our complete line of products and services.
  • Embrace and learn the Video Surveillance / CCTV technologies and their applications.
  • Provide product demos and technical training to the sales team and customers.
  • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
  • Build and test PC-based DVR systems to customer's specifications.
  • Provide prompt and effective customer service and technical support.
  • Service customers in an effective and efficient manner; partner with internal teams proactively.
  • Answer calls and emails regarding technical support requests and log into ticketing systems.
  • Perform other duties as assigned
     

ESSENTIAL REQUIREMENTS

·         Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls

·         Ability to maintain confidential business information

·         Ability to respond to customers in a timely and effective manner

·         Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

·         Ability to work independently with minimum supervision

·         Ability to work under pressure

·         Strong troubleshooting, problem-solving, and team player mindset is a plus

·         Proactive and enthusiastic to excel

OTHER REQUIREMENT

·         Domestic and/or International Travel may be required (up to 25%)

·         Willing and able to work additional hours when needed

·         Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

·         1+ Years of Professional Experience in technical support or related areas

·         Experience in the security system industry is highly desired

·         A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required

·         Preferred certificate: CompTIA A+

·         Fresh graduates will also be considere

Company Description

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.