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Technical Support Consultant Jobs (NOW HIRING)

Traxion Group, Inc

... consultants. - Understand the overall business flow, supported application systems and its ... Technical Experience: - Windows 10 OS - Microsoft Office -(including Outlook, Excel, Project amp;

Esolvit Inc

Technical Support

Austin, TX · On-site

Company Description Esolvit is a global leader in consulting, technology, application development ... system/technical support 7 Years of experience supporting human resource, financial or related ...

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How much do technical support consultant jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for technical support consultant in the United States is $44.62, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $50.72 per hour, depending on experience, location, and employer.

What are Technical Support Consultants?

Technical Support Consultants are professionals who assist customers or organizations in resolving technical issues related to products, services, or systems. They diagnose problems, provide solutions, and guide users through troubleshooting steps, often by phone, email, or chat. Additionally, they may install software or hardware, perform maintenance, and offer advice on best practices to prevent future issues. Technical Support Consultants play a key role in ensuring customer satisfaction and the smooth operation of technology within a business.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, and may include software fixes or hardware repairs.

What is the difference between Technical Support Consultant vs Technical Support Specialist?

AspectTechnical Support ConsultantTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Network+; relevant experienceSimilar certifications; often entry to mid-level experience
Work EnvironmentCustomer-facing roles, often consulting on complex issuesSupport roles within IT departments or service centers
Employer & IndustryIT service providers, tech companies, consulting firmsIT departments, tech companies, hardware/software vendors
Search & Comparison IntentUnderstanding role differences, career paths, job requirementsClarifying job responsibilities, skills needed

Both roles involve technical troubleshooting and customer support, but Technical Support Consultants often handle more complex issues and provide consulting services, while Technical Support Specialists focus on resolving technical problems within organizations or for end-users.

What are the key skills and qualifications needed to thrive as a Technical Support Consultant, and why are they important?

To thrive as a Technical Support Consultant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and typically a degree or certification in IT or related fields. Familiarity with ticketing systems, remote support tools, and industry-standard platforms like Windows, macOS, and networking software is essential. Excellent communication, patience, and problem-solving skills help you effectively assist customers and manage challenging situations. These skills ensure timely resolution of issues, customer satisfaction, and efficient service delivery in a technology-driven environment.

What does a technical support consultant do?

A technical support consultant provides assistance to customers or users by diagnosing and resolving technical issues related to hardware, software, or network systems. They often troubleshoot problems remotely or on-site, communicate solutions clearly, and may use tools like ticketing systems or remote access software to ensure effective support.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, the role of a Technical Support Consultant often requires complex problem-solving, personalized assistance, and communication skills that AI currently cannot fully replicate, making human support still essential in many cases.

How does a Technical Support Consultant typically collaborate with other departments to resolve complex client issues?

Technical Support Consultants often work closely with engineering, product management, and quality assurance teams to address complex or escalated client issues. When a problem extends beyond standard troubleshooting, consultants escalate cases and provide detailed documentation to ensure clear communication. This collaboration ensures that clients receive timely and accurate solutions while also contributing feedback that can drive product improvements. Effective teamwork and communication are essential in this cross-functional environment.

What is the average salary for an IT support specialist in the US?

The average salary for an IT support specialist in the US is approximately $50,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level roles typically start around $40,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Skills in troubleshooting, customer service, and familiarity with help desk software are often valued in this role.
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Technical Support Consultant jobs near you
Infographic showing various Technical Support Consultant job openings in the United States as of June 2026, with employment types broken down into 54% Full Time, and 46% Part Time. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $92,814 per year, or $44.6 per hour.
Support Consultant Student Assistant

Support Consultant Student Assistant

Berklee College of Music

Boston, MA • On-site

$16.97/hr

Part-time

Posted 19 days ago

Berklee College Of Music rating

7.1

Company rating: 7.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

358th of 544 rated colleges and universities

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:
  • Current student at Berklee College of Music or Boston Conservatory at Berklee.
  • Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
  • Have a valid United States Social Security Number (SSN).
  • Remain in "valid" Visa status as applicable.
  • A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
  • Federal Work Study student may apply.
  • In good disciplinary standing.
  • Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.
The Support Consultant Student Assistant provides support of the day-to-day operations within Berklee's Technology Training and Support department. The Support Consultant Student Assistant will be responsible for being a point of contact for Berklee's staff, faculty, and student community who need technical assistance and will also be responsible for completing various technology-related tasks. These tasks include providing first level technical support, answering the technical support help line, delivering equipment, addressing copier issues, compiling and maintaining inventory of equipment, and other duties as assigned.
The Support Consultant Student Assistant will develop technical and procedural skills with the assistance of their supervisor and full-time TS staff. As necessary, the Support Consultant will escalate issues to the Support Consultants or their direct TS supervisor.
Essential Duties and Responsibilities:
  • Serves as contact for faculty, staff and students needing technical assistance. Maintains a high degree of responsiveness to users after the initial contact by informative follow-ups until a solution is achieved.
  • Responsible for the timely entry, updating, and tracking of customer requests in our tickets database.
  • Diagnoses and troubleshoots faculty, staff and student computers (hardware and software).
  • Provides dispatched support to various locations around campus.
  • Picks up or delivers computer equipment to various locations around campus.
  • Reports apparent network, website, and/or other IT related problems to full-time staff or other technology departments as necessary.
  • Escalates issues to either the Support Consultants or to their TS supervisor as necessary.
  • Stays current with existing and emerging computer technologies.
  • Organizes and maintains equipment inventory and student employee workspace.
  • Promotes a positive and professional work environment.
  • Assists with creating, editing, and proofreading documentation.
  • Completes other tasks and projects as assigned.

Required Skills and Knowledge:
  • Familiar knowledge of Apple Mac OS and Windows operating systems.
  • Familiar knowledge of Google Apps (Mail, Calendar, Sheets, Drive, etc.).
  • The ability to seamlessly transition from student to employee to best assist the College's faculty and staff, and to represent Berklee in a positive manner.
  • The ability to work well with others, and to take direction on tasks and projects.
  • Positive attitude and focus on customer service.
  • Interpersonal and proactive follow-up communication via both email and telephone.
  • Excellent organizational skills.
  • The ability to independently manage deadlines and complete tasks on time.
  • Effective verbal and written communication, keen attention to detail

Hourly Rate: $16.97
Hiring Manager: Kyle Frenette

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