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Technical Support Consultant Jobs (NOW HIRING)

Traxion Group, Inc

... consultants. * Understand the overall business flow, supported application systems and its ... Technical Experience: * Windows 10 OS * Microsoft Office -(including Outlook, Excel, Project amp;

Esolvit Inc

Technical Support

Austin, TX

Company Description Esolvit is a global leader in consulting, technology, application development ... system/technical support 7 Years of experience supporting human resource, financial or related ...

Exzac, Inc.

Actimize Support Consultant

Jersey City, NJ · On-site

... technical consultancy helping Banks, Brokerage, and Financial Services companies with AML/fraud ... We are seeking an Actimize Support Consultant Actimize Support Consultant * 5 to 6 Years of ...

Infojini Inc

Technical Support

Dallas, TX

$37K - $46K/yr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position.

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and ...

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How much do technical support consultant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for technical support consultant in the United States is $44.62, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $50.72 per hour, depending on experience, location, and employer.

What are Technical Support Consultants?

Technical Support Consultants are professionals who assist customers or organizations in resolving technical issues related to products, services, or systems. They diagnose problems, provide solutions, and guide users through troubleshooting steps, often by phone, email, or chat. Additionally, they may install software or hardware, perform maintenance, and offer advice on best practices to prevent future issues. Technical Support Consultants play a key role in ensuring customer satisfaction and the smooth operation of technology within a business.

What is L1, L2, and L3 technical support?

In technical support roles, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, involving advanced troubleshooting, often by specialized engineers or developers, and may include software fixes or hardware repairs.

What is the difference between Technical Support Consultant vs Technical Support Specialist?

AspectTechnical Support ConsultantTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Network+; relevant experienceSimilar certifications; often entry to mid-level experience
Work EnvironmentCustomer-facing roles, often consulting on complex issuesSupport roles within IT departments or service centers
Employer & IndustryIT service providers, tech companies, consulting firmsIT departments, tech companies, hardware/software vendors
Search & Comparison IntentUnderstanding role differences, career paths, job requirementsClarifying job responsibilities, skills needed

Both roles involve technical troubleshooting and customer support, but Technical Support Consultants often handle more complex issues and provide consulting services, while Technical Support Specialists focus on resolving technical problems within organizations or for end-users.

What are the key skills and qualifications needed to thrive as a Technical Support Consultant, and why are they important?

To thrive as a Technical Support Consultant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and typically a degree or certification in IT or related fields. Familiarity with ticketing systems, remote support tools, and industry-standard platforms like Windows, macOS, and networking software is essential. Excellent communication, patience, and problem-solving skills help you effectively assist customers and manage challenging situations. These skills ensure timely resolution of issues, customer satisfaction, and efficient service delivery in a technology-driven environment.

What does a technical support consultant do?

A technical support consultant provides assistance to customers or users by diagnosing and resolving technical issues related to hardware, software, or network systems. They often troubleshoot problems remotely or on-site, communicate solutions clearly, and may use tools like ticketing systems or remote access software to ensure effective support.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, the role of a Technical Support Consultant often requires complex problem-solving, personalized assistance, and communication skills that AI currently cannot fully replicate, making human support still essential in many cases.

How does a Technical Support Consultant typically collaborate with other departments to resolve complex client issues?

Technical Support Consultants often work closely with engineering, product management, and quality assurance teams to address complex or escalated client issues. When a problem extends beyond standard troubleshooting, consultants escalate cases and provide detailed documentation to ensure clear communication. This collaboration ensures that clients receive timely and accurate solutions while also contributing feedback that can drive product improvements. Effective teamwork and communication are essential in this cross-functional environment.

What is the average salary for an IT support specialist in the US?

The average salary for an IT support specialist in the US is approximately $50,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level roles typically start around $40,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Skills in troubleshooting, customer service, and familiarity with help desk software are often valued in this role.
More about Technical Support Consultant jobs
Who are the top companies hiring for Technical Support Consultant jobs? The top employers for Technical Support Consultant jobs are:
What job categories do people searching Technical Support Consultant jobs look for? The top searched job categories for Technical Support Consultant jobs are:
Technical Support Consultant jobs near you
Infographic showing various Technical Support Consultant job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 9% Full Time, 86% Part Time, 2% Temporary, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $92,814 per year, or $44.6 per hour.

Applications Support Consultant Sharepoint

S R International, Inc.

Columbus, OH • On-site

Full-time

Posted 6 days ago

Job description

Job Title: Applications Support Consultant (SharePoint & Web Applications)
Job Code: OH 804174
Client: City of Columbus - Department of Technology
Location: Columbus, OH (Hybrid)
Duration: Long-term Contract
Position Overview
The City of Columbus Department of Technology is seeking an experienced IT Applications Support Consultant to provide support, maintenance, and enhancement of SharePoint and web-based applications. The ideal candidate will have strong technical support experience, excellent communication and documentation skills, and the ability to work directly with business users to gather requirements and resolve application issues.
Key Responsibilities
• Provide technical support for SharePoint and web-based applications
• Troubleshoot, analyze, and resolve application issues and production problems
• Utilize configuration management, design, and debugging tools to support application environments
• Develop code enhancements, fixes, and application improvements following technical standards
• Work directly with business users to gather requirements and ensure solutions meet business needs
• Review project workplans and execute assigned tasks effectively
• Provide status updates and communicate progress to team leads
• Identify, track, and resolve project risks and issues
• Develop contingency plans when necessary
• Create and maintain detailed system and technical documentation
• Participate in process improvement initiatives and recommend solution enhancements
Required Skills & Experience
• Bachelor's Degree or equivalent technical education
• 6+ years of experience in technical support and application projects
• Experience supporting SharePoint and web applications
• Experience with configuration management, design, and debugging tools
• Strong troubleshooting and problem-solving skills
• Experience gathering business requirements and working with end users
• Strong documentation and technical writing skills
• Ability to work independently and collaboratively within a team environment
• Excellent communication and stakeholder management skills
Primary Skills
SharePoint, Web Applications, Technical Support, Application Support, Configuration Management, Debugging Tools, Requirements Gathering, System Documentation, Troubleshooting, Process Improvement, Risk Management, User Support, Technical Documentation, Business Analysis
Best Regards,
Ravi Chauhan
Senior Technical Recruiter
S R International Inc
Neuqua Professional Building 2272, 95th Street, Suite #320 Naperville, IL 60564
Cell: 978-797-1098
Email ravic
Tomorrow is the First Blank Page of a 365 page book, Write a good one - Brad Paisley
Flexible work from home options available.
About SR International INC
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.

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