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Technical Support Analyst Jobs (NOW HIRING)

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

RELX

Technical Support Analyst

Alpharetta, GA · On-site

$44K - $74K/yr

About the Role The Technical Support Analyst is a customerfacing role focused on providing application expertise and technical support across postsales engagements. This role serves as a trusted ...

Galon Solution Inc

Technical Support Analyst

Adams, MA · On-site

Adams, MA on-site Job Summary Our client is seeking a Technical Support Analyst Level I , who will be responsible for providing support to end users on a variety of issues, under general supervision.

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and ...

Doyon Limited

Technical Support Analyst

Plano, TX

The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified ...

Doyon Limited

Technical Support Analyst

Plano, TX · On-site

The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified ...

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Technical Support Analyst information

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How much do technical support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, the role of a Technical Support Analyst involves complex problem-solving, customer communication, and specialized knowledge that AI currently cannot fully replace, making human support still essential in many cases.

How much does a support analyst make?

The average salary for a Technical Support Analyst in the US is around $50,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level roles typically start at lower salaries, while experienced analysts with specialized skills or certifications can earn higher wages. Many support analysts work in IT environments that require knowledge of troubleshooting tools and customer service skills.

What are the key skills and qualifications needed to thrive as a Technical Support Analyst, and why are they important?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What is a tech analyst's salary?

A Technical Support Analyst's salary typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with specialized skills can earn higher wages, often supplemented with benefits and opportunities for advancement.

What are some typical challenges Technical Support Analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

What do technical support analysts do?

Technical support analysts troubleshoot and resolve hardware, software, and network issues for users or organizations. They often use diagnostic tools, document solutions, and communicate technical information clearly, typically working in help desk or IT support environments. Strong problem-solving skills and knowledge of operating systems and common software are essential for this role.

What does a Technical Support Analyst do?

A Technical Support Analyst helps users troubleshoot and resolve technical issues related to software, hardware, and network systems. They provide assistance via phone, email, or chat, and may also guide users through problem-solving steps or perform remote diagnostics. Technical Support Analysts document issues, escalate complex problems to higher-level support, and may also assist in installing or configuring new technology. Their goal is to ensure minimal disruption to business operations by resolving technical issues quickly and efficiently.

What Is a Technical Support Analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Support Analyst

Technical Support Analyst

Trilyon, Inc.

Forsyth, GA • On-site

Contractor

Posted yesterday

Job description

For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website https://trilyonservices.com/careers/.

We are seeking a Technical Support Analyst to join our team.

This role will involve analyzing, optimizing, and improving computer systems, managing Google Workspace and Chrome OS environments, and providing IT support across educational and instructional programs. The ideal candidate will have experience in Google Workspace administration, device management, and troubleshooting Chrome OS and Apple devices, with a passion for technology operations and support.

Job Title: Technical Support Analyst

Location: Forsyth, GA or Decatur, GA (Hybrid)

Duration: 7+ Months (with possible extension)

Job Description:

  • Manage and administer the Google Chrome Management Console for devices and users including Gmail, Calendar, Groups, and Shared Mailboxes.

  • Monitor all aspects of Google Workspace domain including usage, user status, storage, security, and file sharing.

  • Manage and monitor sync tools, logs, email alerts, and reports for all activities.

  • Configure, deploy, and update Chromebooks, extensions, and educational applications.

  • Enforce device and user policies including content filters, sign-in restrictions, and security settings.

  • Provide Tier 1–2 technical support to users on Chrome OS and Google Workspace for Education.

  • Troubleshoot hardware, software, and connectivity issues related to Chrome devices.

  • Collaborate with instructional technology teams to ensure compatibility of digital learning tools.

  • Maintain accurate inventory records for Chrome devices and peripherals.

  • Document support procedures, user guides, and troubleshooting steps.

  • Analyze support trends to recommend improvements in device management and user experience.

  • Monitor system performance, updates, and security compliance within the Chrome environment.

Qualifications:

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

  • 2+ years of experience providing IT support or systems administration, preferably in an educational environment.

  • Hands-on experience managing Google Workspace for Education and Chrome OS devices.

  • Proficiency with Google Admin Console, Chrome Management Console, and Google Workspace.

  • Proficiency in Apple products and Mac support.

  • Knowledge of network connectivity, Wi-Fi troubleshooting, and endpoint security best practices.

  • Experience supporting web-based applications and learning management systems (LMS).

Preferred Qualifications:

  • Google Certified IT Support Professional or Google Certified Administrator.

  • Experience with large-scale Chromebook deployments.

  • Familiarity with content filtering tools and device compliance reporting.

Working Conditions:

  • Standard office and hybrid work environment.

  • Travel required throughout the state of Georgia.

  • Occasional lifting up to 25 lbs.

  • May require entry into correctional facilities with escort.

Why Join Us?

  • Trilyon, Inc., offers a comprehensive benefits package.

  • Opportunities for growth and professional development.

  • Collaborative and inclusive company culture.

Equal Employment Opportunity (EEO) Statement:

Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
Thank you
Anjali Sharma
Anjali@trilyonservices.com