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Technical Support Analyst Jobs in Michigan (NOW HIRING)

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring ...

US IT Solutions Inc

Technical Support

Lansing, MI

$38K - $47K/yr

Technical Support 1 Short Description: NEW CONTRACT DURATION: ASAP - January 5, 2018. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Complete ...

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote control support tools Knowledge of all Microsoft Office ...

Collabera

Technical Support

Ann Arbor, MI

$36K - $46K/yr

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

360 IT Professionals

Technical Support

Grayling, MI · On-site

$35K - $44K/yr

Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to ...

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Provide technical system and user support by responding to calls and email requests for technical ... Experience working with advanced software issues that require root cause analysis * Experience ...

VEHLO

Technical Support Representative

Troy, MI

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

Vehlo

Technical Support Representative

Troy, MI · On-site

$17/hr

Technical Support Representative About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

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Technical Support Analyst information

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How much do technical support analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support analyst in Michigan is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.26 per hour, depending on experience, location, and employer.

What is a technical support analyst?

A technical support analyst is part of an organization’s information technology (IT) department. Their job consists of installing, maintaining, and inspecting computer software. Additional duties involve providing technical assistance to users. A career as a technical support analyst requires experience with computers and knowledge of software and hardware. Many employers prefer candidates with an associate or bachelor’s degree. Other qualifications are strong troubleshooting skills and the willingness to work overtime.

What are the key skills and qualifications needed to thrive as a technical support analyst?

To thrive as a Technical Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow), remote desktop tools, and diagnostic software is typically required. Strong communication, patience, and problem-solving skills set outstanding analysts apart when resolving user issues. These skills and qualifications are essential for efficiently diagnosing technical problems, ensuring user satisfaction, and maintaining smooth business operations.

What are some typical challenges technical support analysts face, and how do they overcome them?

Technical Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high ticket volumes, and communicating solutions to users with varying technical backgrounds. To overcome these, analysts rely on strong problem-solving skills, clear communication, and collaboration with other IT team members or escalation points. Continuous learning about new technologies and systems is also essential for staying effective and providing timely, accurate support.

Is technical support a stressful job?

Technical Support Analysts often experience stress due to handling urgent issues, managing multiple tickets, and meeting performance metrics. The job requires strong problem-solving skills, patience, and the ability to work under pressure, especially during high-demand periods or complex technical problems.
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Technical Support Analyst jobs near you
Infographic showing various Technical Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,922 per year, or $24 per hour.

Technical Support Analyst I

AAA Life Insurance Company

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Overview

At AAA Life, we strive to maintain a collaborative work environment with shared responsibilities that puts the member first and provides great service to the AAA club partners.

As a people-centric organization, we focus on the development of all associates and providing opportunities to help them succeed. Here, you will exercise your potential to innovate, finding ways to increase efficiency and enhance our business processes.

Our goal is to develop an environment that attracts, cultivate and inspires excellence so that all of our associates have an exceptional AAA Life experience.

AAA Life Insurance Company is seeking a Technical Support Analyst who is excited to be part of a growing, transforming business and has the desire to grow his or her career.  You will be part of a tight-knit and cohesive group of professionals who take pride in their work, care about the impact of their contributions and care about their teammates.  General responsibilities include receiving end-user support requests via phone or email based ticketing system, performing initial troubleshooting and root cause analysis, documenting technical resolutions and procedures, and communicating or escalating as necessary to resolve production issues.

NOTE: This is for a 12:30PM-9PM shift, Monday through Friday. Must be in the Livonia office a minimum of 3 days a week and more if needed. THIS POSTION IS NOT REMOTE!!!

Responsibilities
  • Support users of AAA Life applications desk side or remotely.
  • Administer user accounts using Active Directory.
  • Execute and monitor iSeries commands.
  • Perform remote computer support through WebEx and Teamviewer.
  • Support of hardware and software, including but not limited to Outlook Email, Microsoft Operating Systems, Teams, Web Applications, and Multi-Factor Authentication
  • Identify and address user computer issues.
  • Work under minimal supervision following established processes.
  • Research complex issues; document steps taken with detailed description of the issue.
  • Perform initial triage on production break/fix items and documents all pertinent data.
  • Thoroughly document all activity through ITSM tracking system.
  • Maintains a high level of knowledge and expertise relative to AAA Life and its products, systems, programs, and business processes.       
Qualifications
  • Must have or pursuing bachelor's degree in computer science, Business Administration, or a related field or equivalent experience.
  • Must be able to work on a later shift with little to no supervision during that time.
  • Prefer a highly motivated candidate that thrives working in a team environment.
  • 1 - 2 years customer service experience in any field

What We Bring to the Table

Hybrid work environment that promotes work-life balance

Comprehensive medical, dental, and vision coverage starting from your first day

Employer 401k match and employer contribution to a pension plan

Generous PTO and paid parental leave to support your family needs

Various associate resource groups and community involvement initiatives

Essential Job Functions

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. - Pension and Retirement Plans - Medical, Dental and Vision Coverage - Paid Time Off - Paid Parental Leave - Hybrid Word Environment - 401K - Support for Community Involvement   We work hard to embrace diversity and inclusion and encourage everyone at AAA Life to bring their authentic selves to work every day.  Employment Type: FULL_TIME

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