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System Support Analyst Jobs (NOW HIRING)

City of Stamford

System Support Analyst

Stamford, CT · On-site

$39.91 - $47.14/hr

... support to users as required, monitor and maintain select software systems, does related work as ... Document and analyze current and target-state technology process flows, standards, and procedures ...

Uprite Services

Sr. System Support Analyst

Houston, TX · On-site

$55K - $65K/yr

We are seeking a Senior System Support Analyst who will be an essential part of our service team. This position will provide client end user support, hardware support, server support, and client ...

Uprite Services

Sr. System Support Analyst

Houston, TX · On-site

$55K - $65K/yr

We are seeking a Senior System Support Analyst who will be an essential part of our service team. This position will provide client end user support, hardware support, server support, and client ...

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How much do system support analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for system support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Support Analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are some common challenges System Support Analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What does a System Support Analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.
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System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 35% Full Time, 54% Part Time, 2% Temporary, 2% Contract, and 3% Nights. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $67,175 per year, or $32.3 per hour.

System Support Analyst

Helix Energy Solutions Group

Houston, TX • On-site

Full-time

Posted 10 days ago

Job description

Position title: System Support Analyst
Reports to: Systems Support Lead
Job Summary: The System Support Analyst is responsible for providing technical support to the US region.
Responsibilities:
• Resolve hardware faults (Monitors, laptops, desktops, printers, phones).
• Building new computers or rebuilding computers.
• Maintaining hardware - installing Windows updates, software patches etc.
• Backup and deploy images using deployment manager systems.
• Updating and following company procedures.
• Setting up user computers, Cisco IP phones, Manage and install company software on user cell phones, support/troubleshoot printers and Conduct user training.
• Answering helpdesk tickets (Voice and/or email).
• Managing User permissions in Active Directory.
• Maintenance of software licensing records
• Vessel visits required for maintenance, troubleshooting etc.
HSE Responsibilities:
• Co-operate with management in promoting, developing and maintaining a safe place of work and safe working practices and in meeting statutory health and safety requirements.
• Be aware of the hazards in their work environment and report any work methods, plant, equipment or conditions in their work area which they consider to be hazardous and submit suggestions to improve or remedy the situation.
• Report accidents / incidents (including near misses) which could have caused injury, damage or loss of production.
• Take reasonable care of themselves and others who may be affected by their actions.
Experience / Background
1-YR hands on experience (2 Yrs preferred)
trong PC, Laptop, Printer knowledge.
Knowledge of Servers, AD, Exchange, Cisco Call Manager.
Will be required to travel (land, sea and air) to attend offices or vessels (infrequent travel).
Strong service and communications skills.
Must be able to work autonomously and as part of a team.
Good organizational skills.
Helix Energy Solutions Group is an Equal Opportunity Employer.

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