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System Support Analyst Jobs in Pennsylvania (NOW HIRING)

Noblesoft Technologies

Support Analyst

Allentown, PA · On-site

This role ensures the smooth operation of scheduling systems, resolves user issues, and supports ... Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.

TEKsystems

Support Analyst

Pittsburgh, PA · Hybrid

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage incidents through ticketing systems, document findings, and ensure timely resolution and ... and Analysis API and Integration Support SFTP/File Transfer Troubleshooting Customer Service ...

Harris

Support Analyst

Indiana, PA · On-site

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application ... Report detailed information within the client tracking system and document processes and routines ...

Tierpoint

EOC Support Analyst

Norristown, PA · On-site

$23/hr

Overview The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming ...

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All JobsSystem Support Analyst JobsSystem Support Analyst Jobs in Pennsylvania

System Support Analyst information

See Pennsylvania salary details

$15

$32

$52

How much do system support analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for system support analyst in Pennsylvania is $32.37, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $40.00 per hour, depending on experience, location, and employer.

What does a system support analyst do?

A System Support Analyst is responsible for maintaining an organization's computer systems and networks, ensuring they run smoothly and efficiently. They troubleshoot technical issues, provide support to end-users, and often assist with system upgrades and software installations. Their role may also include monitoring system performance, creating documentation, and collaborating with IT teams to resolve complex problems. System Support Analysts play a crucial role in minimizing downtime and ensuring business continuity.

What are some common challenges system support analysts face when troubleshooting complex technical issues?

System Support Analysts often encounter challenges when diagnosing issues that span multiple systems or require collaboration with different IT teams. These problems can be difficult to replicate, especially if they involve intermittent errors or unique user environments. Effective communication and strong analytical skills are crucial, as analysts must gather information from users, document findings, and coordinate with developers or network specialists to resolve issues efficiently. Staying current with evolving technologies and maintaining detailed documentation are essential for long-term success in this role.

What are the key skills and qualifications needed to thrive as a system support analyst, and why are they important?

To thrive as a System Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and knowledge of operating systems, typically supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals are often required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude help you stand out in this role. These skills ensure timely resolution of system issues, minimize downtime, and maintain optimal performance for end-users and organizations.

What is the difference between System Support Analyst vs Network Support Specialist?

AspectSystem Support AnalystNetwork Support Specialist
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentCorporate IT departments, help desksNetwork operations centers, enterprise networks
Primary FocusSupporting and troubleshooting computer systems and softwareMaintaining and troubleshooting network infrastructure
Common UsageIT support roles in various industriesNetwork-specific support roles in large organizations

While both roles support IT infrastructure, a System Support Analyst primarily focuses on computer systems, software, and user support, whereas a Network Support Specialist concentrates on network hardware, connectivity, and infrastructure. The roles often overlap but differ in their core responsibilities and certifications.

What are popular job titles related to System Support Analyst jobs in Pennsylvania?

For System Support Analyst jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching System Support Analyst jobs in Pennsylvania look for?

The top searched job categories for System Support Analyst jobs in Pennsylvania are:

What are popular job titles related to System Support Analyst jobs in PA?

For System Support Analyst jobs in PA, the most frequently searched job titles are:

System Support Analyst jobs near you
Infographic showing various System Support Analyst job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,336 per year, or $32.4 per hour.

Service Desk / Systems Support Analyst - Philadelphia

BVA Bear's IT Solutions

Boiling Springs, PA • On-site

$19.75 - $27.25/hr

Full-time

Medical

Re-posted 13 days ago

Job description

Responsive recruiter
Benefits:
  • Health insurance

BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst - for a full-time position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities.
Primary On-site Location
Philadelphia City Hall
1400 John F. Kennedy Boulevard
Philadelphia, PA 19107
The Service Desk / Systems Support Analyst provides centralized service desk operations and systems support for City Council, handling ticket intake, remote troubleshooting, routine maintenance, and compliance aligned system support.
This position requires strong technical troubleshooting skills, disciplined documentation practices, and experience operating within established IT standards and security requirements.
Key Responsibilities:
  • Serve as a primary point of contact for user service requests and technical issues.
  • Perform ticket intake, classification, prioritization, escalation, and resolution tracking.
  • Provide remote troubleshooting and support for end user systems and applications.
  • Perform operating system and application patching in accordance with City standards.
  • Utilize monitoring and RMM tools to identify and address system health issues.
  • Maintain device inventory, lifecycle records, and system documentation.
  • Support onboarding, offboarding, and knowledge transfer activities.
  • Contribute to service desk documentation and knowledge base materials.

Required Qualifications:
  • Minimum 3-5 years of IT service desk or systems support experience.
  • Experience with patch management, monitoring tools, and endpoint management.
  • Strong troubleshooting, documentation, and time management skills.

Preferred Qualifications:
  • Experience supporting government, public sector, or regulated organizations.

U.S. Citizenship Requirement:
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.
Equal Employment Opportunity:
BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.
Flexible work from home options available.

Apply