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Support Analyst Jobs (NOW HIRING)

Harris

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote 'customers ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This ...

Digitek Software, Inc.

Support Analyst

Harrisburg, PA · On-site

One of our clients is looking for the position of Support Analyst based on following skills: Position is onsite with opportunity to work remotely based on business needs/supervision discretion. Work ...

Harris

$50K - $55K/yr

SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services | About the Role Harris Computer is looking for a driven, tech-savvy Support Analyst to join our ...

Passport, Inc.

Support Analyst

Charlotte, NC · On-site

Support Analyst Full Time Hybrid, Charlotte, NC, US 6 days ago Requisition ID: 1053 Department : Support Services Reports To : Manager of Support Services FLSA Status : Exempt Job Summary : As a ...

Infojini Inc

Support Analyst

Raleigh, NC · On-site

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED COMPETENCIES: Experience with problem/resolution help desk ...

Nomura International

Support Analyst

Philadelphia, PA · On-site

$85K - $115K/yr

Support Analyst Corporate Title: Analyst Department: GIS Technology Location: Philadelphia, PA The pay range for this position at commencement of employment is expected to be between $85,000 and $115 ...

New

Procom Services

Technical Support Analyst

Plano, TX · On-site

Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...

E Logic

Management Support Analyst

Alexandria, VA · On-site

E-Logic is seeking a qualified Management Support Analyst to provide program and project execution support for the Planning, Design, and Construction (PDC) Directorate. The selected candidate will ...

Fidelity Investments

Executive Support Analyst

Boston, MA · On-site

$80K - $153K/yr

The Role Executive Support Analyst, High Touch Services The Executive Support Analyst provides dedicated technology support and productivity services to Fidelity's Senior Leadership team and Board of ...

Gnostech

Congressional Support Analyst

Arlington, VA · On-site

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support Analyst Salary * Commensurate with industry position, depending on experience. Travel * May involve ...

Dfwairport

Additionally, the IOC Support Analyst will provide supplementary support to the Solutions Desk and the ITS Security team. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Monitor platform for maximum service ...

Fusion HCR

Tech Support Analyst

Birmingham, AL

On behalf of our client-- Fusion HCR is seeking a Tech Support Analyst for a preferred company. IT Support Analyst The IT Support Analyst provides front-line technical assistance to employees and ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join their Front Office team. The role involves providing 1st and 2nd line support for Equity Fund ...

Curbell, Inc.

Support Analyst

Orchard Park, NY · On-site

$38K - $58K/yr

This position supports end user computing, enterprise applications, and secure access to company systems. The role participates in a rotating on call schedule to support business operations outside ...

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Support Analyst information

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How much do support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
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Support Analyst jobs near you
Infographic showing various Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Support Analyst

Allen, TX • On-site

Harris
Accounting Services • 1 - 5K employees
Learn more about Harrisexternal

$60K - $70K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 7 days ago

Key responsibilities

  • Provide support services to clients using in-house support tools such as phone, live chat, and help ticket system.

  • Assist clients in understanding and using Harris Govern's Appraisal & Tax Collection software packages.

  • Analyze complex issues, prioritize tasks, and execute solutions with attention to detail.

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Support Analyst
Harris Govern - Allen, Texas
Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote 'customers for life' and focus on developing collaborative, mutually beneficial partnerships with our customers and colleagues.
We are currently seeking a Support Analyst to join our team!
Details
At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer training, trade shows, and onsite client visits. Support Analysts in this role will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the state of Texas.
We are seeking a highly capable Support Analyst who combines strong interpersonal skills with deep technical knowledge and modern AI proficiency.
Key Responsibilities & Requirements
  • Deliver exceptional written and verbal communication while establishing, building, and maintaining effective relationships with customers, prospects, and third-party partners.
  • Demonstrate approachability, patience, strong listening skills, and the ability to thrive in a collaborative, team-oriented environment.
  • Self-manage effectively, prioritize work, and consistently meet goals and deadlines with excellent organizational skills.

Technical Expertise
  • Possess in-depth knowledge of the company's expanding library of software applications, extending well beyond basic functionality into advanced features and configurations.
  • Demonstrate solid proficiency with SQL Server databases and the Microsoft 365 suite (Teams, Word, Excel, Outlook).
  • Analyze complex issues, establish clear priorities, anticipate potential consequences, make sound decisions, and execute with meticulous attention to detail.
  • Proactively learn existing applications, new technologies, and evolving methodologies; adapt quickly to change and achieve proficiency rapidly.
  • Experience providing technical support for software applications is strongly preferred.
  • Proficient in using modern AI platforms and tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot, or similar enterprise AI solutions).
  • Skilled in effective AI prompting techniques, including prompt engineering, iterative refinement, and leveraging AI to accelerate research, troubleshooting, documentation, customer communication, and knowledge-base development.
  • Ability to integrate AI tools responsibly into daily workflows to improve efficiency, accuracy, and the overall quality of customer support.

This role requires a candidate who pairs traditional technical support excellence with the ability to harness AI as a force multiplier in solving problems and delivering outstanding service.
What we offer?
  • Compensation will be commensurate with experience, technical abilities, industry knowledge, and job responsibilities.
  • Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.

#WeAreHarris
Salary range: $60,000 - $70,000 USD per year.

What Harris Computer employees say

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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