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Support Analyst Jobs (NOW HIRING)

Noblesoft Technologies

Support Analyst

Allentown, PA · On-site

Position-Support Analyst Location-Allentown, PA or Houston, TX Position Summary * The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler ...

Acumen Solutions

Support Analyst

Cleveland, OH

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This ...

US Tech Solutions

Support Analyst

Raleigh, NC

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus.

Harris

Support Analyst

Ohio, IL

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Harris

Support Analyst

Michigan, ND

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Harris

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

PowerPlan, Inc

Support Analyst

Atlanta, GA

Within the first 90 days, complete Support's technical and functional onboarding program and ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...

Fresh Express

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource planning (ERP) systems, with a strong focus on financial, Manufacturing, or Supply Chain modules along ...

TelePharm

Support Analyst

Iowa City, IA

As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self ...

PowerPlan, Inc

Support Analyst

Atlanta, GA · On-site

Within the first 90 days, complete Support's technical and functional onboarding program and ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...

CitiusTech

Support Analyst

Dallas, TX · On-site

• 5 years of strong production support (L1/L2) experience. • Working Knowledge in Java, Unix ... analysing, troubleshooting problems, providing code fixes and testing. • Issue and query ...

New

Fresh Express

Support Analyst

Windermere, FL

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource planning (ERP) systems, with a strong focus on financial, Manufacturing, or Supply Chain modules along ...

Pella Regional Health Center

SUPPORT ANALYST

Pella, IA · On-site

The Support Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user ...

PlayOn

Support Analyst

Chamblee, GA

PlayOn is seeking a proactive and customer-focused Support Analyst to join our dynamic team! If you're excited about making calls, anticipating client needs, and solving issues before they even arise ...

WellSky

Support Analyst

Overland Park, KS

$2.5K/yr

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely ...

WellSky

Support Analyst

Overland Park, KS · On-site

$2.5K/yr

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely ...

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Support Analyst information

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How much do support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What skills do you need to be a support analyst?

Support analysts need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve problems efficiently, and technical knowledge of hardware, software, and networking. Familiarity with ticketing systems and customer service skills are also important, along with relevant certifications such as CompTIA A+ or ITIL. The role often requires the ability to work under pressure and adapt to new technologies quickly.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What tech jobs pay $400,000 a year?

Support analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level may also include bonuses, stock options, or profit sharing.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for hardware, software, and network issues within an organization. They often use diagnostic tools, communicate with users to identify problems, and document solutions to ensure smooth IT operations. Strong communication skills and knowledge of IT systems are essential for this role.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
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Support Analyst jobs near you
Support Analyst

Support Analyst

Noblesoft Technologies

Allentown, PA • On-site

Contractor

Re-posted 6 days ago

Job description

Position-Support Analyst
Location-Allentown, PA or Houston, TX 
Job Description
Position Summary
  • The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations.
  • This role ensures the smooth operation of scheduling systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments.
Key Responsibilities
  • Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident resolution, user access management, and system monitoring.
  • Troubleshoot and resolve application issues related to batch jobs, data flow, and integration with systems like T4 and Nest databases.
  • Maintain and update Excel VBA-based scheduling tools, ensuring configuration integrity and macro functionality.
  • Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules.
  • Participate in patching activities, nightly audits, and compliance checks within the AVD environment.
  • Document support procedures, architecture diagrams, and user guides.
  • Coordinate with development teams for issue escalation and resolution.
  • Monitor ticket queues and ensure timely resolution or escalation of issues.
  • Participate in on-call rotations and support activities outside regular business hours as needed.
Required Skills and Experience
  • 6–8 years of experience in application support, preferably in the energy or midstream sector.
  • Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance.
  • Experience with pipeline scheduling tools (e.g., Scheduling App, PLS) and understanding of terminal operations.
  • Familiarity with AVD environments, Active Directory group management, and Excel-based automation.
  • Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.
  • Excellent communication and documentation skills.
Preferred Qualifications
  • Experience with Transport 4, Nest, and T4 systems.
  • Knowledge of midstream energy operations and pipeline logistics.
  • Exposure to RPA, integration workflows, and data quality management