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Support Analyst Jobs (NOW HIRING)

Choice Staffing

Support Analyst

San Antonio, TX · On-site

Support Analyst provides front-line support for the company's core business applications, including Aptean Ross ERP, Rizepoint, Loftware, and other enterprise systems. This position serves as a ...

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level ...

Abrigo

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. The ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

Responsibilities The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with ...

Centrus Energy Corp.

Support Analyst

Oak Ridge, TN · On-site

$54K - $90K/yr

Support Analyst Are you ready to take the next step in your IT career? As a Support Analyst I, you'll be on the front lines of helping employees stay productive, connected, and confident in their ...

Centrus Energy Corp.

Support Analyst

Oak Ridge, TN · On-site

$54K - $90K/yr

Support Analyst Are you ready to take the next step in your IT career? As a Support Analyst I, you'll be on the front lines of helping employees stay productive, connected, and confident in their ...

Harris

Support Analyst

Michigan, ND · On-site

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Harris

Support Analyst

Ohio, IL · On-site

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

TelePharm

Support Analyst

Iowa City, IA · On-site

As Support Analyst you will play a critical role in our customer's success by developing processes to provide them with an unmatched onboarding and support experience. You are a creative and self ...

Fresh Express

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource planning (ERP) systems, with a strong focus on financial, Manufacturing, or Supply Chain modules along ...

CitiusTech

Support Analyst

Dallas, TX · On-site

• 5 years of strong production support (L1/L2) experience. • Working Knowledge in Java, Unix ... analysing, troubleshooting problems, providing code fixes and testing. • Issue and query ...

PlayOn

Support Analyst

Chamblee, GA · On-site

PlayOn is seeking a proactive and customer-focused Support Analyst to join our dynamic team! If you're excited about making calls, anticipating client needs, and solving issues before they even arise ...

Pandi Capital, LLC

Support Analyst

Kansas City, MO · On-site

Summary We are looking for a motivated and detail-oriented Support Analyst to serve as the first point of contact for our associates' technology needs. In this role, you will own the full lifecycle ...

Pandi Capital, LLC

Support Analyst

Kansas City, MO · On-site

Summary We are looking for a motivated and detail-oriented Support Analyst to serve as the first point of contact for our associates' technology needs. In this role, you will own the full lifecycle ...

Innosoul inc

Support Analyst

Raleigh, NC · On-site

NC-808255 Onsite/Local Service Support Analyst (Sr/15+) with physical security/Site Survey diagrams, Security Genetec platform, video surveillance/IP cameras/card readers, ServiceNow and Visio ...

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$14

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How much do support analyst jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
What cities are hiring for Support Analyst jobs? Cities with the most Support Analyst job openings:
Who are the top companies hiring for Support Analyst jobs? The top employers for Support Analyst jobs are:
What states have the most Support Analyst jobs? States with the most job openings for Support Analyst jobs include:
What are popular job titles related to Support Analyst jobs? For Support Analyst jobs, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 85% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Support Analyst

Choice Staffing

San Antonio, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description: Support Analyst

Overview;

Support Analyst provides front-line support for the company’s core business applications, including Aptean Ross ERP, Rizepoint, Loftware, and other enterprise systems. This position serves as a primary point of contact for application-related issues, assists users with troubleshooting and system access, and escalates more complex issues to internal technical resources or software vendors.

This is an entry-level position designed for an individual with strong technical aptitude, problem-solving skills, and an interest in developing expertise in enterprise business applications.

Key Responsibilities

  • Provide front-line support and troubleshooting for Aptean Ross ERP, Rizepoint, Loftware, and other core business applications.
  • Respond to user support requests, diagnose application issues, and provide timely resolution or escalation.

  • Qualifications

  • Associate’s or Bachelor’s degree in Information Technology, Computer Information Systems, Business Information Systems, or related field preferred.
  • 0–2 years of IT support, application support, help desk, or related experience preferred.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Strong communication and customer-service skills with the ability to work effectively with technical and non-technical users.
  • Ability and willingness to learn new applications, technologies, and business processes.
  • Experience with ERP, manufacturing, quality, labeling, SQL, or reporting applications is a plus but not required.
  • Assist with user accounts, application access, permissions, and basic system configuration.
  • Document incidents, resolutions, procedures, and common troubleshooting steps.
  • Coordinate with internal IT resources and software vendors to resolve more complex application issues.
  • Assist with application upgrades, testing, configuration changes, and new system implementations.
  • Develop an understanding of business processes and how company applications support operational needs.
  • Identify recurring issues and opportunities to improve system usage, documentation, training, and business processes.
  • Assist with reporting, analytics, and other technology initiatives as needed.