Support Analyst Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in ...
Support Analyst Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in ...
Support Analyst
Allentown, PA · On-site
Position-Support Analyst Location-Allentown, PA or Houston, TX Position Summary * The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler ...
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Support Analyst
Allentown, PA · On-site
Position-Support Analyst Location-Allentown, PA or Houston, TX Position Summary * The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler ...
Support Analyst
Sacramento, CA · Hybrid
The Support Analyst manages records as the SPPS Records Retention Coordinator and supports Public Records Act processing by logging requests, gathering documents, and tracking approvals. The role ...
New
Support Analyst
Sacramento, CA · Hybrid
The Support Analyst manages records as the SPPS Records Retention Coordinator and supports Public Records Act processing by logging requests, gathering documents, and tracking approvals. The role ...
New
Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level ...
Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level ...
Support Analyst
$28.13 - $50/hr
The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an ...
New
Support Analyst
$28.13 - $50/hr
The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an ...
New
Range Support Analyst Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge ...
Range Support Analyst Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge ...
Range Support Analyst Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge ...
Range Support Analyst Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge ...
Support Analyst Utilities Location: Dallas TX Looking for L1/L2 Support Analysts with experience in the Utilities background Supporting systems such as ADMS or OMS
Support Analyst Utilities Location: Dallas TX Looking for L1/L2 Support Analysts with experience in the Utilities background Supporting systems such as ADMS or OMS
Within the first 90 days, complete Support's technical and functional onboarding program and ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Within the first 90 days, complete Support's technical and functional onboarding program and ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
... and systems analysis and * Assists with inventory control for all hardware/software; maintains equipment organization to help expedite service. * Supports, promotes, and demonstrates superior ...
... and systems analysis and * Assists with inventory control for all hardware/software; maintains equipment organization to help expedite service. * Supports, promotes, and demonstrates superior ...
Within the first 90 days, complete Support's technical and functional onboarding program and ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Within the first 90 days, complete Support's technical and functional onboarding program and ... Strong root cause analysis reduces repeat incidents, shortens time to resolution for critical ...
Technical Support Analyst
Dallas, TX · On-site
Technical Support Analyst Job Details We are looking for a Technical Support Analyst to join our team. The right candidate MUST have excellent knowledge and/or hands on experience on networking -- as ...
Technical Support Analyst
Dallas, TX · On-site
Technical Support Analyst Job Details We are looking for a Technical Support Analyst to join our team. The right candidate MUST have excellent knowledge and/or hands on experience on networking -- as ...
Support Analyst Nomura is seeking a skilled Systems Analyst to join our Global Infrastructure Services team, specializing in Red Hat Linux and Windows system administration with VMware virtualization ...
Support Analyst Nomura is seeking a skilled Systems Analyst to join our Global Infrastructure Services team, specializing in Red Hat Linux and Windows system administration with VMware virtualization ...
SUPPORT ANALYST
Joliet, IL · On-site
... and systems analysis and * Assists with inventory control for all hardware/software; maintains equipment organization to help expedite service. * Supports, promotes, and demonstrates superior ...
SUPPORT ANALYST
Joliet, IL · On-site
... and systems analysis and * Assists with inventory control for all hardware/software; maintains equipment organization to help expedite service. * Supports, promotes, and demonstrates superior ...
Support Analyst
Chamblee, GA · On-site
PlayOn is seeking a proactive and customer-focused Support Analyst to join our dynamic team! If you're excited about making calls, anticipating client needs, and solving issues before they even arise ...
Support Analyst
Chamblee, GA · On-site
PlayOn is seeking a proactive and customer-focused Support Analyst to join our dynamic team! If you're excited about making calls, anticipating client needs, and solving issues before they even arise ...
Assisting with research, data collection, and analysis relevant to the intern's field of study. * Supporting team projects and completing assigned tasks. * Attending meetings, taking minutes, and ...
Assisting with research, data collection, and analysis relevant to the intern's field of study. * Supporting team projects and completing assigned tasks. * Attending meetings, taking minutes, and ...
Summary We are looking for a motivated and detail-oriented Support Analyst to serve as the first point of contact for our associates' technology needs. In this role, you will own the full lifecycle ...
Summary We are looking for a motivated and detail-oriented Support Analyst to serve as the first point of contact for our associates' technology needs. In this role, you will own the full lifecycle ...
Technical Support Analyst
Dallas, TX · On-site
Technical Support Analyst Job Details Provide both reactive and proactive assistance to all external customers Troubleshoot and resolution of open incidents Troubleshoot/qualify incidents before ...
Technical Support Analyst
Dallas, TX · On-site
Technical Support Analyst Job Details Provide both reactive and proactive assistance to all external customers Troubleshoot and resolution of open incidents Troubleshoot/qualify incidents before ...
The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely ...
The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely ...
Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...
Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties." Qualifications Technical ...
Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do support analyst jobs pay per hour?
As of Jun 3, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What Is a Support Analyst?
A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.
What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?
To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What are some common challenges faced by Support Analysts, and how can they effectively address them?
Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
What are Support Analysts?
Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
What is the difference between Support Analyst vs Help Desk Technician?
| Aspect | Support Analyst | Help Desk Technician |
|---|---|---|
| Required Certifications | CompTIA A+, Network+; ITIL | CompTIA A+; Basic certifications |
| Work Environment | Corporate IT, technical support teams | Help desk, call centers, technical support |
| Employer & Industry Usage | Businesses, IT service providers | Small to medium businesses, IT support services |
| Common Search & Comparison Intent | Understanding roles, career paths | Entry-level support, troubleshooting |
Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.
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Job description
Support Analyst
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Job DescriptionAcumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This position would be based in our Midwest office, located in Cleveland, OH. This is an opportunity to work with one of Acumen's global clients based in Europe. General Support Analyst Role: The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a new, growing office for an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients. Specific Duties:
- Communicate project status with clients
- Identify enhancement requests as configuration or development effort
- Communicate requirements to developers to complete enhancement requests
- Learn at least 2 client's business processes and application implementation. Implementation may be Salesforce.com or some other product
- Support end users questions and issues via various communication channels including email, phone, and portals
- Determine root cause analysis of issues and help determine and implement solutions
- Make configuration changes to the application
- Create reports
- Develop and execute functional test cases
- Update project documentation
- Application release management responsibilities
- 2+ years of experience in application support, business analyst, or project management type of role
- Flexibility to work various shifts
- Understanding of waterfall, agile, and iterative development methodologies
- Strong written and verbal communication skills
- Customer service skills
- Work well in teams
- Ability to learn new information quickly
- Technical aptitude
- Bachelor's degree in Management Information Systems or related field
- Authorized to work for any U.S. employer
Additional InformationEOE M/F/V/D
VEVRAA Federal Contractor