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Support Analyst Jobs (NOW HIRING)

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

Fenwick & West LLP

Legal Support Analyst

Seattle, WA · Hybrid

$68K - $95K/yr

Fenwick is seeking a Legal Support Analyst who will provide support to the Firm's attorneys and their clients and ensure compliance with the Firm's established policies and guidelines. This position ...

eClerx

Client Support Analyst

Raleigh, NC · On-site

Client Support Analyst Location: Raleigh, NC Type: Full-time Job Summary The Client Support Analyst serves as the primary point of contact for Agents and Lenders using our Client's new voting ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

Introduction As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support ...

TRIAEM, LLC

JIRA Support Analyst

Springfield, OR · On-site

Jira Support Analyst Position Overview: The Jira Support Analyst plays a critical role in supporting Agile software development teams by ensuring effective use of Jira and Confluence across the full ...

TEKsystems

Desktop Support Analyst

Shelton, CT · On-site

$25 - $30/hr

Desktop Support Analyst Location: On-Site Employment Type: Full-Time Position Overview We are seeking an experienced Desktop Support Analyst to provide white-glove technical support to end users ...

crescent

Network Support Analyst

Los Angeles, CA · On-site

The Network Support Analyst provides quick and efficient technical support without disruption to business flow, and assists in the day-to-day needs involving the installation, configuration ...

Quadient

L1 Support Analyst

Mobile, AL · On-site

The ICA Technical Support Analyst - L1 is responsible for ensuring ICA customer cases are properly assessed, prioritized, and assigned to the appropriate Support team, with an overall goal of ...

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Support Analyst information

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How much do support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
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Support Analyst jobs near you
Infographic showing various Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Technology Support Analyst

Boston, MA • On-site

Skadden Arps Slate Meagher and Flom LLP
See more jobs at Skadden Arps Slate Meagher and Flom LLPexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Responds to support calls, emails, and tickets, assesses problems, and resolves or escalates issues.

  • Provides application support for local and Citrix-based applications, and assists with hardware and peripheral setup, configuration, testing, and repairs.

  • Maintains data room components, supports personnel changes, manages inventory, and ensures the security of the Firm's systems.

Job description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
The Opportunity
We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Boston office (onsite). The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Additionally, they work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.
This role is an onsite position, Monday - Friday, 9:00 AM - 5:00 PM
Responsibilities
  • Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
  • Provides application support for both local installations and Citrix-based applications.
  • Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
  • Provides assistance and advice on technology allowance purchases for attorneys.
  • Provides support, troubleshooting and repairs for laptops and desktops.
  • Assists with remote site access.
  • Assists with Firm's audio visual set up requirements.
  • Assists with off-site technology set ups as required.
  • Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
  • Supports all personnel adds, moves and changes.
  • Services, documents and provides loaner equipment in accordance with Firm policies.
  • Maintains accurate inventory records.
  • Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
  • Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
  • Helps to maintain Firm policies and procedures in relation to computer technology.
  • Provides basic induction training on technology systems, mobile device usage and basic software usage.
  • Provides software training based upon modules created by the global training department.
  • Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
  • Provides a consistent and high level of customer service.
  • Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
  • Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
  • Manages Firm resources responsibly.
  • Complies with and understands Firm operation, policies and procedures.
  • Performs other related duties as assigned.

Qualifications
  • Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
  • Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
  • Ability to maintain continuous concentration, alertness and attention to detail
  • Basic understanding of hardware and software used for building security systems
  • Strong customer service skills
  • Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
  • Demonstrates effective interpersonal and communication skills, both verbally and in writing
  • Ability to handle multiple projects and shifting priorities
  • Ability to handle sensitive matters and maintain confidentiality
  • Ability to organize and prioritize work
  • Ability to work well in a demanding and fast-paced environment
  • Ability to work well independently as well as effectively within a team
  • Flexibility to travel
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience
  • High School diploma or equivalent
  • Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware, and software

Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you
achieve wellness in all areas of your life.
  • Competitive salaries and year-end discretionary bonuses.
  • Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
  • Generous paid time off.
  • Paid leave options, including parental.
  • In-classroom, remote, and on-demand learning and professional development opportunities.
  • Robust well-being classes and programs.
  • Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits
The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
Salary Details
$80,000 - $90,000
EEO Statement
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.
Skadden Equal Employment Opportunity Policy
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
Applicants Have Rights Under Federal Employment Law
In accordance with the Transparency in Coverage Rule,
click here to review machine-readable files made available by UnitedHealthcare:
Transparency in Coverage

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