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Support Analyst Jobs in Georgia (NOW HIRING)

Caresoft Inc.

Technical Support Analyst

Forsyth, GA · On-site

$33 - $37/hr

Technical Support Analyst Location: : Forsyth, GA 31029 (Hybrid) Duration: Long Term Skills: Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after training) Job Type: Contract | Full-Time Start Date: November 24, 2025 End Date: June 30, 2026 Openings ...

Trilyon, Inc.

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA or Decatur, GA (Hybrid) Duration: 7+ Months (with possible extension) * Manage and administer the Google Chrome Management Console for devices and ...

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

LayerCake

Dedicated Support Analyst I

Duluth, GA · On-site

Description: Dedicated Support Analyst I Location: Cumberland, GA About the Role The Dedicated Support Analyst I provides day-to-day onsite technical support as part of a dedicated staffing ...

i3 Verticals

Software Support Analyst I

Temple, GA · Remote

Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our proprietary ...

BrightFarms Inc

Support Analyst, Cox Farms

Atlanta, GA · On-site

$44K - $70K/yr

The Support Analyst provides first and second-line IT support, resolving hardware, software, and connectivity issues for a distributed workforce that includes both office and operational/greenhouse ...

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Support Analyst information

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$12

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$47

How much do support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for support analyst in Georgia is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $31.88 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs

What cities in Georgia are hiring for Support Analyst jobs?

Cities in Georgia with the most Support Analyst job openings:

What are popular job titles related to Support Analyst jobs in GA?

For Support Analyst jobs in GA, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $55,105 per year, or $26.5 per hour.

Technical Support Analyst

Caresoft Inc.

Forsyth, GA • On-site

$33 - $37/hr

Contractor

Re-posted 29 days ago

Job description

Title:  Technical Support Analyst
Location: :  Forsyth, GA 31029 (Hybrid)
Duration: Long Term
 
Skills:
Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices
Providing IT support or systems administration in an enterprise environment.
Proficiency with Google Admin Console, Chrome Management Console and Google workspace
Proficiency in Apple products and Mac support
Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices
Experience supporting web-based applications and learning management systems (LMS)