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Support Analyst Jobs in Georgia (NOW HIRING)

Relatient

Technical Support Analyst

Atlanta, GA · Hybrid

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Relatient

Technical Support Analyst

Atlanta, GA · Hybrid

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

RELX

Account Support Analyst

Alpharetta, GA · Hybrid

$36K - $61K/yr

The Account Support Analyst supports the organization in achieving revenue goals, ensuring customer satisfaction, accurate billing, process improvement, product setup, user access, and meeting ...

Monitise

Product Support Analyst

Marietta, GA · On-site

Job Title Product Support Analyst About the role: You will collaborate with team members and other internal teams to resolve client inquiries related to Fiserv reporting tools and a subset of ...

Patientco

Technical Support Analyst

Atlanta, GA

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care ...

Fiserv, Inc.

Product Support Analyst

Marietta, GA · On-site

Job Title Product Support Analyst About the role: You will collaborate with team members and other internal teams to resolve client inquiries related to Fiserv reporting tools and a subset of ...

Waystar

Technical Support Analyst

Atlanta, GA

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care ...

Advisor Group

Production Support Analyst

Atlanta, GA · On-site

$60K - $65K/yr

Current Employees and Contractors Apply Here Osaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

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Support Analyst information

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$12

$26

$47

How much do support analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for support analyst in Georgia is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $31.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What jobs will boom in 2026?

Support analysts are expected to see continued demand as companies prioritize customer service and technical support, especially with increasing reliance on digital tools and remote work. Skills in troubleshooting, software proficiency, and certifications like ITIL or CompTIA can enhance job prospects in this field. Overall, technology-related support roles are projected to grow steadily through 2026.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for software, hardware, or network issues faced by users or clients. They diagnose problems, resolve technical issues, and often use tools like ticketing systems to track support requests, requiring good communication skills and technical knowledge. Support analysts typically work in IT support environments and may hold certifications such as CompTIA A+ or ITIL.

What jobs in the US pay 300,000 a year?

Support Analysts typically do not earn $300,000 annually; high-paying roles in the US reaching this level are often executive positions such as Chief Technology Officers, investment bankers, specialized surgeons, or senior corporate lawyers. Some highly experienced professionals in technology, finance, or healthcare with advanced certifications and extensive experience may also reach or exceed this salary range.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
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What job categories do people searching Support Analyst jobs in Georgia look for? The top searched job categories for Support Analyst jobs in Georgia are:
What cities in Georgia are hiring for Support Analyst jobs? Cities in Georgia with the most Support Analyst job openings:
What are popular job titles related to Support Analyst jobs in GA? For Support Analyst jobs in GA, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Georgia as of June 2026, with employment types broken down into 2% As Needed, 40% Full Time, 52% Part Time, 2% Temporary, and 4% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $55,105 per year, or $26.5 per hour.
Technical Support Analyst

Technical Support Analyst

Relatient

Atlanta, GA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture. 
 
Your Role at Relatient
 
The Technical Analyst serves as a key liaison between clients and internal teams, including Interface, Development, Billing/Accounting, Sales, and Onboarding. This role is responsible for managing client inquiries and issues, supporting add-on orders and adjustments, resolving technical errors, and ensuring seamless coordination across departments. The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction and experience.
 
How You’ll Make an Impact:
  • Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution
  • Resolve client complaints and troubleshoot product issues via phone, email, and support cases
  • Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients
  • Monitor the support portal and keep clients informed on the status and resolution of their cases
  • Prioritize incoming requests effectively to meet service level expectations and business needs
  • Guide clients through solutions, particularly in cases of user error or knowledge gaps
  • Handle high volumes of calls and support tickets using internal systems and tools
  • Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service
  • Accurately document and manage call and email records within the support portal
  • Route or transfer clients to the appropriate internal departments when needed
  • Escalate high-priority issues to the support team to ensure rapid resolution
  • Conduct basic issue research and troubleshooting prior to case assignment
  • Provide web portal training and ongoing support to clients
  • Communicate case resolution clearly and effectively to clients
  • Perform other duties as assigned
What You Bring:
  • Bachelor’s degree in a related field or equivalent experience in lieu of a degree
  • 1+ years of experience in a customer support environment, preferably in a technical support role
  • Basic to intermediate SQL experience (including writing queries; experience with joins is a plus)
  • Foundational understanding of programming or scripting languages
  • Strong problem-solving skills with the ability to troubleshoot technical issues and guide clients to resolution
What Success Looks Like:
  • Consistently delivers a high-quality client experience, reflected in strong satisfaction and clear communication
  • Resolves client issues efficiently and accurately while meeting or exceeding SLAs
  • Maintains a well-managed support queue with timely updates, proper prioritization, and minimal backlog
  • Collaborates effectively with cross-functional teams to ensure quick resolution and continuous improvement
Mindset That Matter:
We always look for ways to grow and take pride in what we do. You'll thrive here if you:
  • Act with purpose, focus, and accountability.
  • Collaborate across teams and communicate clearly.
  • Keep improving and automate what slows you down.
 A Note on Travel:
  • Traveling up to 5% may be required.
Pay & Perks:
The hourly range for this role is $23-$30 per hour. Final compensation depends on experience, skills, and location.
 
Benefits include (US):
  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • HSA with employer contributions
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Unlimited PTO, 10 paid holidays, and paid parental leave
Equal Opportunity at Relatient: 
We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.
 
To learn more about our organization, visit www.relatient.com

Ready to Join Relatient?
If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!
 
To join our team, you must live in one of the following states where we’re authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.
 
 
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