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Support Analyst Jobs in Georgia (NOW HIRING)

Amicis Global

Sales Support Analyst Location: 5430 Metric Place, Peachtree Corners, GA,30071 Duration: 12+ Months Work Hours: 40 hours a week Primary Function of Position: * The Sales Operations Programs ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and ...

i3 Verticals

Software Support Analyst I

Temple, GA · On-site

Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel required ESSENTIAL DUTIES & RESPONSIBILITIES: * Provide front-line technical support for our proprietary ...

US Bank

Credit Support Analyst

Atlanta, GA

$25.63 - $34.18/hr

Supports Business Banking Relationship Managers and Underwriters with financial analysis spreading and loan monitoring. Completes accurate and consistent financial statements spreads, quarterly trend ...

DIRTT

Desktop Support Analyst

Savannah, GA · On-site

$22 - $29.75/hr

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues ...

New

LayerCake

Client Support Analyst II

Macon, GA · On-site

Client Support Analyst II Location: Macon, GA About the Role: LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support ...

Skynet Innovations

Client Support Analyst II

Macon, GA · On-site

Client Support Analyst II Location: Macon, GA About the Role: LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Georgia

Support Analyst information

See Georgia salary details

$12

$26

$47

How much do support analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for support analyst in Georgia is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $31.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
What cities in Georgia are hiring for Support Analyst jobs? Cities in Georgia with the most Support Analyst job openings:
What are popular job titles related to Support Analyst jobs in GA? For Support Analyst jobs in GA, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,105 per year, or $26.5 per hour.

Sales Support Analyst

Amicis Global

On-site

Contractor

Re-posted 8 days ago

Job description

Job Title: Sales Support Analyst
Location: 5430 Metric Place, Peachtree Corners, GA,30071
Duration: 12+ Months
Work Hours: 40 hours a week
Primary Function of Position:
  • The Sales Operations Programs Coordinator (Contingent) will support the coordination, facilitation, logistics and fulfillment of various internal assets supporting Commercial activities, specifically for Intuitive's system and product demo programs.
  • The role requires the ability to efficiently organize, problem solve and process requests while working effectively and in close cooperation with diverse internal/external stakeholders to ensure appropriate internal assets are supporting sales/marketing events.
Roles and Responsibilities
  • Interact with Commercial organization on various program timelines and deliverables- surveys, tracking details, scheduling and coordinating movements of assets that are managed by the department
  • Balances competing priorities of sales, marketing, and third party vendors, serving as a communication liaison and resolving scheduling conflicts
  • Responsible in the shipping/receiving and intake processing of internal assets supporting Commercial initiatives on behalf of Intuitive's Sales Operations Programs team
  • Troubleshoot and test equipment to ensure functionality prior to supporting Commercial events
  • Organize and manage warehouse and program inventory (systems, instrumentation, accessories)
  • Operate and maintain material handling equipment (i.e. label machine, pallet jack)
  • Assist with Sales Operations Programs annual maintenance/system upgrades
Skill / Job Requirements
  • Effective time management, detail-oriented
  • Organized and able to multi-task in a fast-paced environment
  • Exceptional Customer Service
  • Computer proficiency: Microsoft Office, Excel
  • Fluent in English
  • Must be able to lift 80lbs
  • Minimal travel may be required
  • Minimum of 2-4 years of relevant work experience
  • Prior logistics experience a plus
  • Drivers license required
  • Bachelors degree