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Support Analyst Jobs in Atlanta, GA (NOW HIRING)

PlayOn

Support Analyst

Chamblee, GA · On-site

PlayOn is seeking a proactive and customer-focused Support Analyst to join our dynamic team! If you're excited about making calls, anticipating client needs, and solving issues before they even arise ...

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Patientco

Technical Support Analyst

Duluth, GA · On-site

ABOUT THIS POSITION As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The analyst supports a wide range of IT systems-including desktops, laptops, operating systems (Windows and macOS), enterprise applications, and identity management tools-while managing and ...

Georgia

Business Support Analyst 1

Atlanta, GA · On-site

$41K - $67K/yr

Business Support Analyst 1 Job Requisition ID: JR0000001676 Number of Openings: 1 Shift: Day (United States of America) Compensation Details: $41,570 - $67,287 Job Vacancy Announcement- Business ...

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Support Analyst information

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How much do support analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for support analyst in Atlanta, GA is $30.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $36.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
What cities near Atlanta, GA are hiring for Support Analyst jobs? Cities near Atlanta, GA with the most Support Analyst job openings:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,756 per year, or $30.2 per hour.

Support Analyst

PlayOn

Chamblee, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Job description

PlayOn is seeking a proactive and customer-focused Support Analyst to join our dynamic team! If you're excited about making calls, anticipating client needs, and solving issues before they even arise, this is the role for you. In this position, you will provide expert assistance to clients facing technical challenges related to the PlayOn platform, all while delivering exceptional customer service.
 
The Outcomes You'll Deliver
 
Take initiative to identify potential issues before they escalate, reaching out to clients with tailored solutions that enhance their experience.
Leverage your strong analytical skills to diagnose and resolve technical problems efficiently, ensuring clients receive timely and effective support.
Make proactive calls to clients to check in, assess their needs, and provide updates, fostering strong relationships and a sense of partnership.
Work closely with the support team to share insights and strategies that drive rapid resolution of client issues while maintaining high customer satisfaction.
Identify opportunities for process enhancements and share feedback to improve our support operations, tools, and customer interactions.
Stay informed about the latest product updates and industry trends, equipping yourself with the knowledge to provide outstanding support and guidance to clients.
To thrive in this role, you have
  • High school diploma or equivalent required.
  • Strong problem-solving skills with the ability to work independently and collaboratively.
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Strong customer service skills with a passion for providing exceptional service.
  • Ability to work under pressure in a fast-paced environment.
  • Experience with ticketing systems and other technical support tools.
 
If you are a highly motivated individual with a strong passion for delivering exceptional customer experience, we invite you to apply for the Support Analyst position at PlayOn. As a member of our team, you will work alongside experienced customer experience professionals, troubleshooting technical issues and providing expert assistance to our clients. You will have the opportunity to continuously enhance your technical knowledge and skills, while contributing to process improvement initiatives that aim to exceed customer expectations and satisfaction.
HOW YOU PLAY:
  • Ownership over Participation: You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges. 
  • Team over Stars: You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed. 
  • Growth over Comfort: You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.   
  • Fairness over Popularity: You approach decisions with a scientist's mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others' perspectives, and manage emotions in decision-making. 

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.  

We built our technology for the people who live and breathe high school athletics - the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

Why You'll Love Working at PlayOn
 
Product, potential, and people. We're a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions. 
 
This is a growth-stage company, meaning your contributions have real impact. You'll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve. 
 
Our culture is built on accountability, collaboration, growth, and fairness. We don't just show up-we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what's right even when it's hard. Together, we strive to be better every day-because we know that's how we win as a team. 
 
 
The Benefits We Offer 
 
Multiple medical insurance plans to choose from 
Dental, vision life and disability insurance 
Employee Emergency Fund  
Company equity (stock options) 
Open PTO policy  
401K plan with company match 
Hybrid/flexible work environment 
 
Note: Must be a full-time employee to participate in the company's employee health benefit plan. Part-time employees and interns are not eligible to participate.  
 
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