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Senior Support Analyst Jobs (NOW HIRING)

EQT Corporation

Senior Support Analyst

Houston, TX · Hybrid

We are seeking a Senior Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition ...

ANSER

Senior Executive Support Analyst

Arlington, VA · On-site

$119K - $172K/yr

ANSER is seeking a Senior Executive Support Analyst (BOND support) focused on personnel onboarding to provide direct support to the Office of the Secretary of War (OSW), Director of Administration ...

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Senior Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior support analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a senior support analyst?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

How does a senior support analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What are the key skills and qualifications needed to thrive as a senior support analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What cities are hiring for Senior Support Analyst jobs?

Cities with the most Senior Support Analyst job openings:

Who are the top companies hiring for Senior Support Analyst jobs?

The top employers for Senior Support Analyst jobs are:

What states have the most Senior Support Analyst jobs?

States with the most job openings for Senior Support Analyst jobs include:

Infographic showing various Senior Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Senior Support Analyst

Houston, TX • Hybrid

EQT Corporation
Oil and Gas Extraction • 1 - 5K employees
Learn more about EQT Corporationexternal

Full-time

Re-posted 6 days ago

Job description

We are seeking a Senior Support Analyst to join our Information Technology team. This role will analyze specific business areas, make recommendations and will participate in the definition, development, and implementation of business and technology projects to meet current and long-range goals. The individual will establish a relationships with the functional, technical, and external partners that will drive value across the organization through efficient, innovative and proactive service delivery.

The Senior Support Analyst responsibilities include but are not limited to:

  • Assists in preparing, maintaining and following procedures for logging, reporting and statistically monitoring desktop operations.
  • Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network.
  • Serves as a liaison with third-party support and PC equipment vendors.
  • Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
  • Regularly provides assistance to less experienced Analysts.
  • Conducts research on desktop products in support of PC procurement and development efforts.
  • Completes assignments with limited supervision.
  • Completes assignments under general supervision.
  • Timely and accurately troubleshoots complex issues and provides end-user assistance.
  • Performs onsite analysis, diagnosis and resolution of complex mobile technology problems for end-users and recommends and implements corrective solutions including offsite repair for remote users.
  • Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives.
  • Installs, diagnoses, repairs, maintains and upgrades all PC hardware and equipment to ensure optimal workstation performance.
  • Provides Service Desk Call Center and deskside support.
  • Assesses the need for and implements performance upgrades to PC boxes including the installation hardware and software components.
  • Accurately documents instances of equipment or component failure, repair, installation and removal.

Required Experience and Skills:

  • Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field. An equivalent combination of education and experience is acceptable.
  • 3+ years of experience with system application and analysis. Experience in some of the following: documentation; presentation tools; and project management tools.

Work Location:

This role will work in a hybrid capacity out of our office in Houston, Texas.

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