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Senior Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC · On-site

$26 - $34/hr

Escalate complex issues to senior IT personnel as appropriate. * Participate in an on-call support ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.

Sunrock

Senior Financial Analyst

Butner, NC

$64K - $80K/yr

Senior FP&A Analyst (Construction Materials / Aggregates) Department: Finance Reports To: Senior ... Key Responsibilities Financial Planning and Forecasting Support annual budgeting, quarterly ...

Sunrock

Senior Financial Analyst

Raleigh, NC

$73K - $91K/yr

Senior FP&A Analyst (Construction Materials / Aggregates) Department: Finance Reports To: Senior ... Key Responsibilities Financial Planning and Forecasting Support annual budgeting, quarterly ...

Sunrock

Senior Financial Analyst

Wake Forest, NC

$73K - $91K/yr

Senior FP&A Analyst (Construction Materials / Aggregates) Department: Finance Reports To: Senior ... Key Responsibilities Financial Planning and Forecasting Support annual budgeting, quarterly ...

Sunrock

Senior Financial Analyst

Durham, NC

$77K - $96K/yr

Senior FP&A Analyst (Construction Materials / Aggregates) Department: Finance Reports To: Senior ... Key Responsibilities Financial Planning and Forecasting Support annual budgeting, quarterly ...

Sunrock

Senior Financial Analyst

Zebulon, NC

$72K - $90K/yr

Senior FP&A Analyst (Construction Materials / Aggregates) Department: Finance Reports To: Senior ... Key Responsibilities Financial Planning and Forecasting Support annual budgeting, quarterly ...

Sunrock

Senior Financial Analyst

Raleigh, NC

$75K - $94K/yr

Senior FP&A Analyst (Construction Materials / Aggregates) Department: Finance Reports To: Senior ... Key Responsibilities Financial Planning and Forecasting Support annual budgeting, quarterly ...

Sunrock

Senior Financial Analyst

Kittrell, NC

$74K - $92K/yr

Senior FP&A Analyst (Construction Materials / Aggregates) Department: Finance Reports To: Senior ... Key Responsibilities Financial Planning and Forecasting Support annual budgeting, quarterly ...

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All JobsSupport Analyst JobsSenior Support Analyst JobsSenior Support Analyst Jobs in Raleigh, NC

Senior Support Analyst information

See Raleigh, NC salary details

$24.8K

$81.3K

$134.6K

How much do senior support analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for senior support analyst in Raleigh, NC is $81,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $88,500.00 per year, depending on experience, location, and employer.

How does a Senior Support Analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What jobs in the US pay 300,000 a year?

Senior Support Analysts typically do not earn $300,000 annually; such high salaries are more common in executive, investment, or specialized technical roles. High-paying jobs in the US often require advanced degrees, extensive experience, or leadership positions in fields like finance, technology, or healthcare. Compensation at this level usually involves bonuses, stock options, or profit sharing.

What tech jobs pay 400,000 a year?

Senior Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive roles like Chief Technology Officers or specialized positions such as senior software engineers, data scientists, or cloud architects with extensive experience and advanced skills. Achieving this level often requires advanced certifications, leadership responsibilities, and working in high-demand industries or companies. Compensation at this level may also include bonuses, stock options, or profit sharing.

What are Senior Support Analysts?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

What does a senior support analyst do?

A senior support analyst provides advanced technical assistance to users, diagnosing and resolving complex hardware, software, and network issues. They often troubleshoot problems, document solutions, and may mentor junior staff, using tools like ticketing systems and remote support software to ensure efficient resolution of technical problems.

How much does a support analyst make in the US?

A support analyst in the US typically earns between $50,000 and $75,000 annually, depending on experience, location, and industry. Entry-level roles may start around $45,000, while experienced analysts with certifications can earn over $80,000. Skills in troubleshooting, customer service, and familiarity with support tools like ticketing systems can influence salary levels.

What are the key skills and qualifications needed to thrive as a Senior Support Analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.
What cities near Raleigh, NC are hiring for Senior Support Analyst jobs? Cities near Raleigh, NC with the most Senior Support Analyst job openings:
NCDIT - Service Support Analyst- Senior

NCDIT - Service Support Analyst- Senior

Expert Technology Services

Raleigh, NC • On-site

Contractor

Re-posted 22 days ago

Job description

Due to increased demand on the service desk, contractor is needed to need to maintain and improve SLA’s; supporting phone, chat and portal incidents & requests, and to support the NCID Identity Proofing Deployment.

*****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite.
***The equipment can be mailed.
The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II’s provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.
Required Experience:
- Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
- Enhanced computer literacy is required.
- Understanding of call center environment and Service Desk role.
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of analyzing and resolving routine problems based on existing documentation, training, and resources.
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Demonstrated sense of ownership, reliability, and urgency.
- Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
- Proficient in translating technical issues into understandable terms for non-technical users.
Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.

  Required/Desired Skills   SkillRequired /DesiredAmountof ExperienceAdvanced troubleshooting in MS Windows, MS Office suite, network connectivity, mainframe, voice, network printing, email, smartphones & web-based appsRequired2YearsUnderstanding of contact center environment and Service Desk roleRequired2YearsExperience with NCID administrationRequired2YearsCapable of resolving routine problems based on existing documentation, training, and resources.Required2Years