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Senior Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Escalate complex issues to senior IT personnel as appropriate. * Participate in an on-call support ... Strong problem-solving and analytical skills. * Excellent written and verbal communication skills.

MJ Morgan Group

Senior Financial Analyst

Raleigh, NC

$83K - $103K/yr

We're looking for a Senior Financial Analyst who enjoys digging into the "why" behind the numbers ... Prepare and own recurring financial reporting and analysis that supports forecasting, operational ...

MJ Morgan Group

Senior Financial Analyst

Raleigh, NC · On-site

$83K - $103K/yr

We're looking for a Senior Financial Analyst who enjoys digging into the "why" behind the numbers ... Prepare and own recurring financial reporting and analysis that supports forecasting, operational ...

RELX

Decision Support Sr. Analyst

Raleigh, NC · On-site

$71K - $119K/yr

Detail-oriented professional with strong analytical, reporting, and operational expertise, supporting royalty and content analytics across a dynamic, cross-functional environment. This role plays a ...

LexisNexis

Decision Support Sr. Analyst

Raleigh, NC · On-site

$71K - $119K/yr

Detail-oriented professional with strong analytical, reporting, and operational expertise, supporting royalty and content analytics across a dynamic, cross-functional environment. This role plays a ...

LexisNexis

Decision Support Sr. Analyst

Raleigh, NC

$71K - $119K/yr

Detail-oriented professional with strong analytical, reporting, and operational expertise, supporting royalty and content analytics across a dynamic, cross-functional environment. This role plays a ...

LexisNexis

Decision Support Sr. Analyst

Raleigh, NC

$71K - $119K/yr

Detail-oriented professional with strong analytical, reporting, and operational expertise, supporting royalty and content analytics across a dynamic, cross-functional environment. This role plays a ...

RELX Group plc

Decision Support Sr. Analyst

Raleigh, NC · On-site

$71K - $119K/yr

Detail-oriented professional with strong analytical, reporting, and operational expertise, supporting royalty and content analytics across a dynamic, cross-functional environment. This role plays a ...

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All JobsSupport Analyst JobsSenior Support Analyst JobsSenior Support Analyst Jobs in Raleigh, NC

Senior Support Analyst information

See Raleigh, NC salary details

$24.8K

$81.3K

$134.6K

How much do senior support analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior support analyst in Raleigh, NC is $81,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a senior support analyst?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

How does a senior support analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What are the key skills and qualifications needed to thrive as a senior support analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What cities near Raleigh, NC are hiring for Senior Support Analyst jobs?

Cities near Raleigh, NC with the most Senior Support Analyst job openings:

Infographic showing various Senior Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,256 per year, or $39.1 per hour.

NCDOT - Service Support Analyst- Senior

Raleigh, NC • On-site

V-Soft Consulting Group, Inc
Recruiting and Staffing Services • 1 - 5K employees
Learn more about V-Soft Consulting Group, Incexternal

Other

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

Service Support Analyst - Senior (Onsite)
Primary Location: Raleigh, North Carolina
V-Soft Consulting is currently hiring for a Service Support Analyst- Senior for our premier client in Raleigh, North Carolina.
Education and Experience
  • Bachelors degree from appropriately accredited institution in business, information technology or a discipline related to this position: 4 years.
  • Preferred Associates degree in business or information technology from an appropriately accredited institution with 6 years of experience: 6 years.
  • Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment: 6 years.
  • Experience with Adobe Acrobat: 5 years.
  • Working knowledge and experience with the ServiceNow applications: 6 years.
  • Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences: 6 years.
  • Ability to recognize and fully understand the limitations of business information systems in relation to business processes: 6 years.
  • Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions: 5 years.
  • Ability to forecast level of future agency requirements: 5 years.
  • Ability to make recommendations on issues that affect the direction of business: 6 years.
  • Ability to identify and address the root cause of the issues: 6 years.
  • Ability to set short and long-term goals: 5 years.
  • Ability to interact and communicate with all levels of management and personnel: 6 years.
  • Self-motivated with a can-do attitude: 6 years.
  • Excellent writing skills, knowledge, and ability to write policies and procedures: 5 years.
  • Ability to create step-by-step process flow charts: 5 years.

WHAT YOULL DO:
Job Responsibilities:
  • Develop, manage, track, and maintain the preliminary and updated Physical Security Site Survey Diagrams.
  • Manage and track the progression of future scheduled sites along with the Physical Security Manager and the IT-EMS Application Support Team; and provide weekly updates on security assessment requests from customers for the FACS Support Team.
  • Maintain Physical Security standard operating procedures, policies, reports, and other documentation in collaboration with the Physical Security Administrative Assistant, Inventory Specialist, and Physical Security Manager.
  • Submit and monitor progression of incidents and requests for FACS services in collaboration with the FACS IT-Application Support team using ServiceNow.
  • Support inventory activities as needed and/or in the absence of the Physical Inventory Specialist.
  • Work with the Vendor Technicians to test and confirm proper operations of FACS devices and equipment for service calls, track and update status of assigned tasks within ServiceNow.
  • Confirm with the site point of contact regarding scheduled work to be performed by the Vendor, which includes preventative maintenance, repairing/replacing malfunctioning equipment, additions, modifications, and relocations.
  • Provide guidance, training, and support to new and existing Physical Security colleagues as needed.
  • Collaborate with the IT-Application Support team to maintain the Physical Security internal SharePoint site.
  • Generate and review various audit reports to identify risks, faults, and areas of development within the access control system.
  • Execute the necessary actions to resolve the identified risks, faults, and areas of development within the access control system to ensure the safety and security of client facilities.
  • Collaborate with the Physical Security Administrative Assistant, the Physical Security Inventory Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the development and improvements of Physical Security related program features within ServiceNow.
  • Participate in system upgrades to the access control system with other Physical Security and FACS IT-Application Support team.
  • Other job duties as assigned by Physical Security Management.

Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
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