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Senior Support Analyst Jobs (NOW HIRING)

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users' productivity while providing the customers ...

Genesis10

Senior Production Support Analyst

Columbus, OH · On-site

$45 - $55/hr

The Senior Production Support Analyst will provide development and production support as a member of a technology team. Operating within a Kanban-based environment, this role is responsible for ...

Analysis Group, Inc.

Senior Support Engineer

Boston, MA · On-site

Overview Analysis Group is one of the largest international economics consulting firms, with more ... The Senior Support Engineer resolves complex endpoint, collaboration, identity, and enterprise ...

Analysis Group, Inc.

Senior Support Engineer

Boston, MA · Hybrid

Overview Analysis Group is one of the largest international economics consulting firms, with more ... The Senior Support Engineer resolves complex endpoint, collaboration, identity, and enterprise ...

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Senior Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior support analyst jobs pay per year?

As of Jun 25, 2026, the average yearly pay for senior support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

How does a Senior Support Analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What jobs will boom in 2026?

Jobs related to technology support, such as Senior Support Analysts, are expected to grow due to increasing reliance on IT infrastructure and cybersecurity needs. Skills in cloud computing, data analysis, and technical troubleshooting will be highly valuable as organizations expand their digital operations.

What jobs pay $500,000 a year in the US?

Senior Support Analysts typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized surgeons, investment bankers, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, or ownership of a business. Compensation at this level is rare outside top executive or highly specialized fields.

What are Senior Support Analysts?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

What does a senior support analyst do?

A senior support analyst provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often analyze complex problems, document solutions, and may mentor junior staff while using tools like ticketing systems and remote support software.

What job makes $10,000 a month without a degree?

A Senior Support Analyst typically earns less than $10,000 a month without a degree, as high salaries in support roles usually require extensive experience or specialized skills. However, some high-paying freelance or consulting roles in IT, cybersecurity, or software development can reach or exceed this level with strong expertise and certifications like CompTIA, Cisco, or Microsoft. These positions often involve remote work, self-directed schedules, and continuous skill development.

What are the key skills and qualifications needed to thrive as a Senior Support Analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.
What cities are hiring for Senior Support Analyst jobs? Cities with the most Senior Support Analyst job openings:
Who are the top companies hiring for Senior Support Analyst jobs? The top employers for Senior Support Analyst jobs are:
What states have the most Senior Support Analyst jobs? States with the most job openings for Senior Support Analyst jobs include:
Infographic showing various Senior Support Analyst job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, 75% Part Time, and 16% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Sr Application Support Analyst (Middle & Back Office - Informatica)

Sr Application Support Analyst (Middle & Back Office - Informatica)

Options Group

New York, NY

Full-time

Posted 24 days ago

Job description

Company Description

Role description:

Reporting into the Production Services Team lead (US) in New York, this support role covers the day-to-day support of operations technology platforms, working in collaboration with global stakeholders and regional teams. Will suit a self starter who is looking for a career in production support and takes pride in making difference to support the business critical processes and role includes 

  • Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards
  • Utilizes knowledge of service level delivery to offer superior service.
  • Understands effects of IT Architecture on performance.
  • Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally.
  • Responsible for the proper functioning of existing applications and infrastructure.
  • Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
  • Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow.
  • IT Delivery/Control/Process/Stability
  • KPI statistics relating to individual / teams capacity, performance and CSI
  • Professional Ethics Compliance and Risk Management
  • Industrialising the different processes
  • Maintaining Knowledge Management
Job Description

Responsibilities will include: 

  • Dealing with support escalations from Level 1 team, including complex  user and monitoring support queries, with as minimal as possible escalations to L3 teams
  • Work as senior support analyst to provide hands on support to Operations and settlement systems
  • Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
  • To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
  • To provide batch support, health checks at the start of the day/end of the day
  • To create, update, amend relevant production support documentation
  • To use firm standard support tools and processes
  • To provide weekend support related activities on rotation basis
  • To deploy code/configuration change/releases into the pre & production environments
  • The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection.
    1. Prevention relies on ensuring that hardware changes or additional modules do not interrupt an application's function.
    2. Correction is the continual monitoring and fixing of issues that arise, including bug fixes.
    3. Adaptation is the modification of applications to comply with new standards and new systems
    4. perfection is the improvement of application/infrastructure to enhance performance or reliability
  • To work as strong team player
Qualifications

Skills, experience, qualifications and knowledge required:

Required Experience

  • Unix/Linux skills including Shell/Perl scripting
  • Strong database knowledge - SQL/Sybase/Oracle
  • Informatica as a tool for logs and reports.
  • Basic knowledge of programming languages - JAVA or C++ will be plus
  • Knowledge of the Financial Services Industry
  • Hands-on IT support experience & knowledge of Middle Office systems, Settlement systems will be
    highly advantageous
  • Knowledge of scheduling tools - Autosys
  • Experience of functional/technical support / investment banking environment desirable
  • Experience of monitoring software and maintaining\improving rule bases
  • Hands-on experience of using tools such as Remedy or Service Now - Desirable
  • Working within ITIL standards and structured, formal environments - ITIL qualifications - Beneficial
  • Hands on support knowledge of middleware tools (MQ, Tibco) will be a plus
Additional Information

Professional Attributes

  • Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages
  • Ability to prioritise, sense of Urgency
  • Problem solving mindset and solution-enabler - Ability to identify problems, make decisions and drive solutions
  • Pragmatic, able to adapt to various situations and applications, ready to work under pressure
  • Ability to inspire co-operation and co-ordinate activities across teams
  • Willingness to accurately document and share information with global peer group




Interested candidates please contact

Abhishek Agarwal

https://www.linkedin.com/in/abhishek-b-agarwal

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