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Senior Support Analyst Jobs in Minnesota (NOW HIRING)

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN

$24.25 - $32.50/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support ... senior team member. * Documentation and Project Management o Participate in and sometimes lead ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN

$23 - $25/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support ... senior team member. • Documentation and Project Management o Participate in and sometimes lead ...

Daikinapplied

Sr. Financial Analyst

Minneapolis, MN · On-site

$80K - $136K/yr

The Sr. Financial Analyst will be a key owner and resource for driving the monthly and quarterly ... Support the annual planning process * Actively supports the ERP and other financial systems ...

Daikin Applied

Sr. Financial Analyst

Plymouth, MN · On-site

$80K - $136K/yr

The Sr. Financial Analyst will be a key owner and resource for driving the monthly and quarterly ... Support the annual planning process * Actively supports the ERP and other financial systems ...

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Senior Support Analyst information

See Minnesota salary details

$25K

$81.9K

$135.6K

How much do senior support analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior support analyst in Minnesota is $81,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $89,100.00 per year, depending on experience, location, and employer.

What is a senior support analyst?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

How does a senior support analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What are the key skills and qualifications needed to thrive as a senior support analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What cities in Minnesota are hiring for Senior Support Analyst jobs?

Cities in Minnesota with the most Senior Support Analyst job openings:

Infographic showing various Senior Support Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $81,869 per year, or $39.4 per hour.

Sr Analyst Digital Experience Support

Minneapolis, MN • On-site

Target Brands, Inc.
Retail • 10K+ employees

6.6

Company rating: 6.6 out of 10

Based on 7,004 frontline employees who took The Breakroom Quiz

14th of 39 rated national retailers

Recommended by students

Paid breaks

Uninterrupted breaks

Learn more about Target Brands, Inc.external

$73K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

The pay range is $73,000.00 - $132,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
About Us:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
A role on the Digital Operations & Guest Experience Team is an opportunity to make sure that Target always delivers on its brand promise to guests through seamless events and continuous improvement of their shopping journey.
As part of the enterprise Digital Experience Support model, this position supports the bottom of the digital funnel across all channels. This role provides real-time, round-the-clock production environment monitoring, incident triage, and resolution through rotational extended-hours coverage through global partnership, while conducting defect and incident management for technical teams, and sharing feedback and learnings with business teams.
Your primary focus will be on removing friction from the bottom of funnel guest experience by influencing operational and technical capabilities related to (but not limited to) the digital order pipeline and reducing top guest contact drivers. You will leverage operational and digital expertise to triage and facilitate resolution of technical and process issues within the digital guest experience, monitor digital order pipelines, recover from guest impacting issues, execute operational support, and drive continuous improvements to the guest experience. You will also provide efficient execution of Target's Digital business processes to maximize revenue, profitability, and guest conversion rates while ensuring a superior guest experience.
As a Sr Analyst Digital Experience Support you will:
  • Independently identify and analyze operational and guest data to identify trends and build business cases to influence long term solutions that drive demand sales and improve the guest experience
  • Translate complex technical findings into clear, actionable mitigation recommendations for business stakeholders
  • Serve as a consultant and advisor to not only our Digital Operations team, but also Product, Guest Services, Fraud/Cyber, GSCL, Stores, and other key partners across the enterprise
  • Demonstrate advanced proficiency in digital analytics and data platforms (e.g., DOMO, Greenfield, SQL, Fullstory) sufficient to independently perform root cause analyses of production-impacting defects, develop operational monitoring views, and advise cross-functional partners on corrective strategies
  • Serve as a liaison between various business, operational, and technology teams (across geographies) to triage, prioritize, and drive resolution of live production-impacting digital issues
  • Perform Lead on Duty (LOD) responsibilities as a core operational function, including continuous health metric monitoring and reporting, real-time incident command, escalated issue management, and executive-level communication during active production-impacting events
  • During live digital incidents, partner with business and support teams to make critical and time-sensitive business and guest impacting decisions related to order cancellations, guest recoveries, and guest communication

About You:
  • Four year college degree, or equivalent experience
  • 5-7 years total experience with some digital/e-commerce experience/background
  • Operational knowledge of how digital orders move through the order pipeline
  • Excellent analytical, critical thinking, & problem solving skills
  • Ability to manage dynamic, fast-paced changes
  • Excellent communication skills
  • Ability to make complex ideas simple to understand
  • Experience building and analyzing quantitative data using visualization tools (such as SQL, DOMO, Greenfield, Fullstory, etc) to build dashboards and derive insights from data
  • Proficiency with Microsoft Office and other MS applications, including excellent Microsoft Excel skills and strong Microsoft PowerPoint skills
  • Required to be on-call 8am-8pm including weekends for one week on ~5 week rotational basis with increased coverage during Q4 to ensure uninterrupted real-time digital experience support

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target's needs. A Hybrid/Flex for Your Day work arrangement means the team member's core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
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About Target

Sourced by ZipRecruiter

We're here to help all families discover the joy of everyday life. Target is a general merchandise retailer with stores in all 50 U.S. states and the District of Columbia. 75% of the U.S. population lives within 10 miles of a Target store. We employ 400,000+ Our tagline is "Expect More. Pay Less." We've been using it since 1994! The Target Corporation also owns Shipt and Roundel. More to love! Target is headquartered in Minneapolis, Minnesota, its hometown since the first Target store opened in 1962 under The Dayton Company.

Industry

Retail and scientific research and development services

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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