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Senior Support Analyst Jobs (NOW HIRING)

Accenture

Escalation Support Senior Analyst

San Antonio, TX · On-site +1

$26.39 - $63.13/hr

Provider Enrollment Escalation Support Senior Analyst, L10 Location: Remote Accenture is a leading global professional services company that helps the world's leading businesses, governments and ...

DoubleVerify

Sr. Client Support Analyst

New York, NY · On-site

The Senior Client Support Analyst is a technical expert within our Publisher Client Services team who resolves complex client issues across our full product suite. You'll work alongside a tight-knit ...

ORS Partners

Senior Support Engineer

Malvern, PA

The Sr. Support Engineer handles Tier 4 technical escalations and customized support related to ... Regularly analyze & report out on trends for ways to prevent future problems. * Vet bugs and ...

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Senior Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior support analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for senior support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.

How does a Senior Support Analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What are Senior Support Analysts?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What cities are hiring for Senior Support Analyst jobs? Cities with the most Senior Support Analyst job openings:
Who are the top companies hiring for Senior Support Analyst jobs? The top employers for Senior Support Analyst jobs are:
What states have the most Senior Support Analyst jobs? States with the most job openings for Senior Support Analyst jobs include:
Infographic showing various Senior Support Analyst job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 23% Part Time, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Senior Project Analyst - Staff Action Support

Senior Project Analyst - Staff Action Support

Summit Technologies, Inc.

Reston, VA • On-site

Full-time

Posted 13 days ago

Job description

Senior Project Analyst - Staff Action Support
Location: National Capital Region (Hybrid/Telework Eligible)
Clearance: Secret or Top Secret (TS/SCI preferred)
Job Type: Full-Time
Overview
We are seeking a Senior Project Analyst to support senior leadership within the National Guard Bureau (NGB). This role is critical in managing high-visibility taskings, improving workflows, and ensuring timely execution of executive-level actions.
Responsibilities
  • Manage and track executive taskings using task management systems (ETS)
  • Coordinate with senior leaders and staff across multiple directorates
  • Analyze and improve business processes and workflows
  • Prepare briefings, reports, and executive correspondence
  • Support governance meetings and follow-up actions
  • Ensure quality control and accuracy of deliverables

Qualifications
  • Experience supporting senior leadership (DoD or federal preferred)
  • Strong analytical, writing, and briefing skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience with task tracking systems (ETS or similar preferred)
  • Active Secret clearance (TS/SCI preferred)

*Position contingent on contract win.
Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

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