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Senior Support Analyst Jobs (NOW HIRING)

Uprite Services

Sr. System Support Analyst

Houston, TX · On-site

They are seeking a Senior System Support Analyst to provide client end user support, hardware support, server support, and maintain client documentation, while also being part of a 24x7 service team.

DoubleVerify

Sr. Client Support Analyst

New York, NY · On-site

The Senior Client Support Analyst is a technical expert within our Publisher Client Services team who resolves complex client issues across our full product suite. You'll work alongside a tight-knit ...

Analysis Group, Inc.

Senior Support Engineer

Boston, MA · On-site

Analysis Group is one of the largest international economics consulting firms, with more than 1,500 ... The Senior Support Engineer resolves complex endpoint, collaboration, identity, and enterprise ...

Genesis10

Senior Production Support Analyst

Columbus, OH · On-site

$45 - $55/hr

Genesis10 is currently seeking a Senior Production Support Analyst for a 3- month hybrid contract-to-hire position with a Regional Financial Institution located in Columbus, OH. Pay Range: $45.00 ...

ORS Partners

Senior Support Engineer

Malvern, PA · On-site

The Sr. Support Engineer handles Tier 4 technical escalations and customized support related to ... Regularly analyze & report out on trends for ways to prevent future problems. * Vet bugs and ...

Goodwin

Senior Desktop Support Analyst

Boston, MA

Analyze results of feedback from end users, make recommendations for support process improvement to senior management, and implement approved changes. Act as a liaison between the other support ...

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Senior Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior support analyst jobs pay per year?

As of Jun 25, 2026, the average yearly pay for senior support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

How does a Senior Support Analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What jobs will boom in 2026?

Jobs related to technology support, such as Senior Support Analysts, are expected to grow due to increasing reliance on IT infrastructure and cybersecurity needs. Skills in cloud computing, data analysis, and technical troubleshooting will be highly valuable as organizations expand their digital operations.

What jobs pay $500,000 a year in the US?

Senior Support Analysts typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized surgeons, investment bankers, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, or ownership of a business. Compensation at this level is rare outside top executive or highly specialized fields.

What are Senior Support Analysts?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

What does a senior support analyst do?

A senior support analyst provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often analyze complex problems, document solutions, and may mentor junior staff while using tools like ticketing systems and remote support software.

What job makes $10,000 a month without a degree?

A Senior Support Analyst typically earns less than $10,000 a month without a degree, as high salaries in support roles usually require extensive experience or specialized skills. However, some high-paying freelance or consulting roles in IT, cybersecurity, or software development can reach or exceed this level with strong expertise and certifications like CompTIA, Cisco, or Microsoft. These positions often involve remote work, self-directed schedules, and continuous skill development.

What are the key skills and qualifications needed to thrive as a Senior Support Analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.
What cities are hiring for Senior Support Analyst jobs? Cities with the most Senior Support Analyst job openings:
Who are the top companies hiring for Senior Support Analyst jobs? The top employers for Senior Support Analyst jobs are:
What states have the most Senior Support Analyst jobs? States with the most job openings for Senior Support Analyst jobs include:
Infographic showing various Senior Support Analyst job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, 75% Part Time, and 16% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Senior Technology Analyst (Partner Support)

Senior Technology Analyst (Partner Support)

Prescient Edge

Fort Belvoir, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

Job Title
Senior Technology Analyst (Partner Support)
Location
Fort Belvoir, VA 22060 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
Master's Degree
Travel
Security Clearance Required
TS/SCI with CI Polygraph
Job Description
Prescient Edge is seeking a Sr. Technology Analyst (Partner Support) to support a federal government client.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
  • A competitive salary with performance bonus opportunities.
  • Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
  • A substantial retirement plan with no vesting schedule. Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
  • A positive work environment where employees are respected, supported, and engaged.

Sr. Technology Analyst
Description:
  • Conducts all-source analytic production of future and current leading edge technologies and their military applications worldwide.
  • Projects the discovery, development, and deployment of advanced technologies and their potential impact on U.S. forces worldwide.
  • Provides risk assessments on the transfer and diversion of defense and dual-use U.S. technologies and assesses national security implications associated with foreign involvement in critical U.S. defense technology and defense sectors.
  • Produces intelligence for the U.S. National, Defense and Acquisition Communities.
  • Conducts all-source analysis to identify, exploit, and assess potential threats, transfer, and vulnerabilities to defense supply chains.

Job Requirements
Desired experience:
  • Minimum 12 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years.
  • Demonstrates in-depth knowledge and understanding of the labor category activities required to meet mission requirements.
  • Demonstrates mastery of qualitative and quantitative analytic methodologies and pursue developments in academia or other fields that affect tradecraft methodology.
  • Demonstrates ability to define comprehensive, new, or unique research approaches that enable rigorous assessments to address and contribute to high-level tasks.
  • Demonstrates in-depth analysis of analytic operations and knowledge management issues across organizational and intra-IC boundaries and clearly articulates key findings.
  • Demonstrates ability to work independently and with minimal oversight.
  • Demonstrates ability to review analytic products for cogent arguments, tradecraft standards, and adequate support for conclusions; routinely tests analytic rigor of analytic products.

Required education:
  • Master's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education; or have bachelor's degree related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education and an additional 5 years of related senior experience, for a total of 17 years, as a substitute to the Master's degree.

Security Clearance:
  • Security clearance required TS/SCI with CI POLY or the ability to obtain CI POLY.

Location:
  • Ft. Belvoir, VA.

Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
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About Prescient Edge

Sourced by ZipRecruiter

Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

McLean, VA, US

Year founded

2008

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