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Senior Support Analyst Jobs in Washington (NOW HIRING)

ANSER

Senior Executive Support Analyst

Arlington, VA · On-site

$119K - $172K/yr

ANSER is seeking a Senior Executive Support Analyst (BOND support) focused on personnel onboarding to provide direct support to the Office of the Secretary of War (OSW), Director of Administration ...

Aptiv

Senior Sales Support Analyst

Washington, DC · On-site

YOUR ROLE The Senior Sales Support Analyst, plays a critical role in supporting the sales organization by leading and optimizing the end-to-end quote-to-order process. This position acts as a key ...

Aptiv PLC

Senior Sales Support Analyst

Washington, DC · On-site

YOUR ROLE The Senior Sales Support Analyst, plays a critical role in supporting the sales organization by leading and optimizing the end-to-end quote-to-order process. This position acts as a key ...

Mettler Toledo

Senior IT Support Analyst

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Sr IT Support Specialist, you will play a key role in ... Our process analytical technology and automated synthesis reactors provide scientists in the ...

Mettler Toledo

Senior IT Support Analyst

Columbia, MD · On-site

Our Opening and Your Responsibilities As our Sr IT Support Specialist, you will play a key role in ... Our process analytical technology and automated synthesis reactors provide scientists in the ...

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All JobsSupport Analyst JobsSenior Support Analyst JobsSenior Support Analyst Jobs in Washington

Senior Support Analyst information

See Washington salary details

$28.9K

$94.7K

$156.9K

How much do senior support analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior support analyst in Washington is $94,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a senior support analyst?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

How does a senior support analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What are the key skills and qualifications needed to thrive as a senior support analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What cities in Washington are hiring for Senior Support Analyst jobs?

Cities in Washington with the most Senior Support Analyst job openings:

Infographic showing various Senior Support Analyst job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $94,674 per year, or $45.5 per hour.

Senior Executive Support Analyst

Analytic Services Inc

Arlington, VA • On-site

Full-time

Posted 6 days ago

Job description

Position Overview:

ANSER is seeking a Senior Executive Support Analyst (BOND support) focused on personnel onboarding to provide direct support to the Office of the Secretary of War (OSW), Director of Administration and Management (DA&M). This role supports key OSW leadership initiatives, including the BOND Program, while improving operational efficiency and providing subject matter expertise across the Department of War (DoW).

Day to Day Responsibilities:

  • Support onboarding and integration activities for DoW personnel, ensuring required steps and documentation are completed accurately and on time.
  • Provide administrative support to office leadership, including scheduling, calendar management, meeting coordination, and routine correspondence.
  • Support office operations through document preparation, data entry, records management, and review of materials for accuracy and compliance.
  • Coordinate personnel actions, including security paperwork, CAC and NIPR account requests, onboarding and offboarding checklists, ethics documentation, and related administrative requirements.
  • Assist with travel coordination in the Defense Travel System (DTS), including monitoring changes and preparing required information.
  • Support daily office operations, including supply requests, IT ticket submissions, equipment tracking, mail and package handling, and SharePoint updates.
  • Maintain records in accordance with established DoW and federal policies and procedures.
  • Communicate professionally with internal staff and external stakeholders through written correspondence, email, and in-person engagement.
  • Support special projects and other mission-related activities as assigned.

Required Qualifications:

  • Active Top Secret clearance with the ability to obtain a TS/SCI clearance.
  • Master's degree and 12+ years of professional experience; or a bachelor's degree and 17+ years of professional experience; or 19+ years of professional experience in lieu of a degree.
  • 4+ years of experience developing professional and analytic deliverables and providing insights in support of technical, managerial, procedural, and project-related activities.
  • 4+ years of experience supporting the onboarding and offboarding of civilian, senior civilian, and military personnel, including CAC and NIPR account requests and routing security clearance and ethics documentation.

 Preferred Qualifications:

  • TS/SCI clearance.
  • 10+ years' professional work experience within the OSW or the DoW.
  • 8+ years of direct support to senior level DoW personnel.
  • Experience supporting senior-level government officials and knowledge of the structure and missions of the OSW and its Components.
  • Exceptional oral and written communication skills.
  • Ability to provide concierge-level support while managing competing priorities and urgent requirements.
  • Strong interpersonal skills with the ability to objectively assess requirements and improve processes to maximize operational efficiency.
  • Ability to work independently or as part of a team, develop solutions to customer needs, and resolve problems quickly in an occasionally ambiguous environment.

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