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Senior Support Analyst Jobs in Michigan (NOW HIRING)

CBRE

Contract Support Senior Analyst

Ann Arbor, MI · On-site

As a CBRE Contract Support Senior Analyst, you will provide advanced contract administration support, managing supplier agreements, certifications, and critical documentation throughout the contract ...

Endeavor

Senior Support Technician

Coopersville, MI · On-site

$21 - $28.75/hr

The Senior Support Technician provides technical leadership on the Service Desk, leading high ... Strong analytical thinking, problem-solving, and root-cause analysis skills * Excellent verbal and ...

Endeavor IT

Senior Support Technician

Coopersville, MI · On-site

$75K - $85K/yr

The Senior Support Technician provides technical leadership on the Service Desk, leading high ... Strong analytical thinking, problem-solving, and root-cause analysis skills * Excellent verbal and ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will ... Escalate more technical and unique issues to senior staff and ensures appropriate communication ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will ... Escalate more technical and unique issues to senior staff and ensures appropriate communication ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will ... Escalate more technical and unique issues to senior staff and ensures appropriate communication ...

Harriscomputer

Sr Database Support Analyst

Three Rivers, MI · On-site

$79K - $100K/yr

_x000D_ Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database ...

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

Senior Customer Support Engineer Department: Commercial Employment Type: Full Time Location ... Provide critical analysis for component integration within customer products. * Representing OXTS ...

Dykema

Litigation Project Analyst

Lansing, MI · On-site +1

This position supports Dykema case teams and the Litigation Support team in executing eDiscovery ... senior staff. * Configure Relativity workspaces using established templates, including user ...

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Senior Support Analyst information

See Michigan salary details

$22.2K

$72.9K

$120.7K

How much do senior support analyst jobs pay per year?

As of Sep 15, 2026, the average yearly pay for senior support analyst in Michigan is $72,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $79,300.00 per year, depending on experience, location, and employer.

What is a senior support analyst?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

How does a senior support analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What are the key skills and qualifications needed to thrive as a senior support analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What cities in Michigan are hiring for Senior Support Analyst jobs?

Cities in Michigan with the most Senior Support Analyst job openings:

Infographic showing various Senior Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $72,856 per year, or $35 per hour.

Contract Support Senior Analyst

Ann Arbor, MI • On-site

CBRE
Real Estate • 10K+ employees
Learn more about CBREexternal

Full-time

Re-posted yesterday

CBRE rating

8.1

Company rating: 8.1 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

Job description

About the Role:
As a CBRE Contract Support Senior Analyst, you will provide advanced contract administration support, managing supplier agreements, certifications, and critical documentation throughout the contract lifecycle.
What You'll Do:
  • Prepare advanced agreements for contracted services. This includes preparing new contracts, renewals, and amendments.
  • Oversee the coordinator of compliance procedures, facility maintenance, and landscaping requirements with vendors.
  • Review identified safety, operational, and maintenance issues. Confirm scheduled support for special facility maintenance and repair projects.
  • Manage vendor performance using established processes and systems. Prepare complex reports for review.
  • Guide the project management process involving internal and external contributors and vendors.
  • Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
  • Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
  • Lead by example and model behaviors consistent with CBRE RISE values. May convince to reach an agreement.
  • Impact the quality of own work and the work of others on the team.
  • Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
  • Explain complex information to others in straightforward situations.

What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Understanding of existing procedures and standards to solve slightly complex problems.
  • Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
  • Advanced math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

What CBRE employees say

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About CBRE

Sourced by ZipRecruiter

The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1906

Social media

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