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Senior Support Analyst Jobs in California (NOW HIRING)

PIH Health

Desktop Support Analyst - Senior

Whittier, CA · On-site

$33.35 - $56.95/hr

The Desktop support analyst - Senior role is the first point of contact for internal customers facing technical issues. This role assists users who contact the Service Desk with incidents and service ...

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Senior Support Analyst information

See California salary details

$25.2K

$82.5K

$136.7K

How much do senior support analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior support analyst in California is $82,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $89,800.00 per year, depending on experience, location, and employer.

What is a senior support analyst?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

How does a senior support analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What are the key skills and qualifications needed to thrive as a senior support analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What cities in California are hiring for Senior Support Analyst jobs?

Cities in California with the most Senior Support Analyst job openings:

Infographic showing various Senior Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $82,495 per year, or $39.7 per hour.

Senior Support Analyst, IT

West Sacramento, CA • Hybrid

California School Boards Association
51 - 200 employees
Learn more about California School Boards Associationexternal

$28.84 - $32.69/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Senior Support Analyst, IT at California School Boards Association Share on X Print Application Deadline Until Filled Date Posted 7/17/2026 Contact Katie Riordan Number of Openings 1 Salary Pay Range $28.84 - $32.69 Per Hour Length of Work Year 52 Weeks Employment Type Full Time Job Summary Job Summary Schedule This position is eligible for a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely. Summary Under general supervision of the Manager, Service Operations, the Senior Support Analyst performs a variety of intermediate to complex technical duties in support of the Association's management information system. This position provides computer, server, and network support to CSBA staff and clients, including responding to advanced information technology requests, tickets, and calls; installing, configuring, and troubleshooting personal computers, related hardware, and application software; and proactively monitoring and configuring network equipment

The Senior Support Analyst contributes to the success of the IT department by leading projects and driving new capabilities that increase team productivity and customer service quality, and performs related work as required. If you are an experienced IT professional with strong network and systems support expertise who enjoys solving complex technical challenges and leading technology improvements, we encourage you to apply. Benefits At CSBA, we proudly offer competitive compensation and benefits, including medical, dental and vision coverage for employees and dependent children, insurances and California Public Employees Retirement System (CalPERS), and more.

Requirements / Qualifications For more information on Requirements/Qualifications, please contact the employer. Comments and Other Information For more information on Comments and Other Information, please contact the employer. CalPERS Links Not all postings qualify for CalPERS.

Informational Only. CalPERS Retirement Benefits ADD TO WISHLIST VIEW JOB WISHLIST APPLY (Current Employees ONLY) APPLY QUICK APPLY

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