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Senior Support Analyst Jobs in San Ramon, CA (NOW HIRING)

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ... Additional Information Thanks & Regards, Saikat Ghosh Senior Technical Recruiter Desk: (201) 524 ...

Goodwin

Sr. Desktop Support Analyst - SF

San Francisco, CA · On-site

$27.50 - $36.75/hr

As the Sr. Desktop Support Analyst, you will be responsible for providing high-quality desktop, mobile device and applications support for attorneys and professional staff, both locally in the office ...

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All JobsSupport Analyst JobsSenior Support Analyst JobsSenior Support Analyst Jobs in San Ramon, CA

Senior Support Analyst information

See San Ramon, CA salary details

$28.5K

$93.4K

$154.8K

How much do senior support analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior support analyst in San Ramon, CA is $93,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $101,700.00 per year, depending on experience, location, and employer.

What is a senior support analyst?

Senior Support Analysts are experienced professionals who provide advanced technical assistance and troubleshooting for software, hardware, or network issues within an organization. They often handle escalated support cases, mentor junior analysts, and work closely with other IT teams to resolve complex problems. Additionally, Senior Support Analysts may contribute to process improvements, documentation, and training to enhance overall support operations.

How does a senior support analyst typically collaborate with other teams to resolve complex technical issues?

A Senior Support Analyst often works closely with cross-functional teams such as engineering, product management, and quality assurance to address and resolve complex technical issues reported by clients. This collaboration may involve escalating unresolved problems, participating in root cause analysis sessions, and sharing insights from customer interactions to improve product functionality. Regular meetings, ticketing systems, and documentation tools are commonly used to streamline communication and ensure issues are tracked and resolved efficiently. By acting as a bridge between support and other departments, Senior Support Analysts help ensure customer satisfaction and continuous product improvement.

What are the key skills and qualifications needed to thrive as a senior support analyst, and why are they important?

To thrive as a Senior Support Analyst, you need strong problem-solving skills, in-depth knowledge of IT systems, and typically a degree in computer science or a related field. Experience with ticketing platforms, remote support tools, and certifications such as ITIL or CompTIA are often required. Excellent communication, patience, and leadership abilities help you manage escalations and mentor junior team members. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of technical support functions.

What is the difference between Senior Support Analyst vs Support Engineer?

AspectSenior Support AnalystSupport Engineer
Required CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications such as CompTIA, Cisco, or Microsoft
Work EnvironmentProvides technical support, troubleshooting, and customer service primarily via phone, email, or chat in corporate or service provider settingsFocuses on resolving technical issues, deploying solutions, and maintaining systems, often in IT departments or technical support teams
Employer & Industry UsageUsed across IT service providers, corporate IT departments, and tech support firmsCommon in IT companies, software firms, and enterprise support teams

Both roles require technical knowledge and customer service skills, but Senior Support Analysts often handle more complex issues and may oversee support teams, while Support Engineers focus more on technical problem resolution and system maintenance.

What cities near San Ramon, CA are hiring for Senior Support Analyst jobs?

Cities near San Ramon, CA with the most Senior Support Analyst job openings:

Infographic showing various Senior Support Analyst job openings in San Ramon, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $93,413 per year, or $44.9 per hour.

Senior Legal Support Analyst

Fenwick & West LLP

San Francisco, CA • Hybrid

$76K - $107K/yr

Full-time

Medical, Life, PTO

Re-posted 24 days ago

Job description

Job Description Summary:

The Senior Legal Support Analyst (LSA) makes consistent contributions to the mentoring, training, and professional development of Legal Support Analysts (LSAs). Under general supervision and according to established policies and procedures, they provide support to firm attorneys and their clients. They observe the firm's established policies and guidelines and maintain positive contact with attorneys (including outside counsel), support staff, clients, and vendors. They always observe and maintain confidentiality of firm matter.
This position can be based in any of our U.S. office locations and offers a hybrid work arrangement, requiring one day onsite per week in office, with the possibility of additional required inoffice days depending on business and client needs. The work schedule for this position (nonexempt) will be 40 hours per week, Monday-Friday, from 9:00 a.m. to 6:00 p.m., with flexibility and the ability to work overtime as needed.

Job Description:

  • Provide consistent contributions to the mentoring and training of Legal Support Analysts
  • Serve as support on projects taken on by Legal Support Analysts
  • Manage own docket and workload for Information Disclosure Statement filings and/or annuity and maintenance fee payments
  • Communicates with clients and vendors directly with minimal oversight
  • Collaborate with the Legal Support Analyst Supervisor on the professional development of Legal Support Analysts
  • Ensure timely and efficient workflow of docketed and/or attorney requested items.
  • Maintain up-to-date knowledge of patent rules and regulations.
  • Perform other related duties as assigned.

Desired Skills and Qualifications:

  • Comprehensive knowledge of the U.S. Patent Prosecution process as well as U.S. Patent Prosecution docketing knowledge.
  • Comprehensive knowledge of the U.S. Patent Prosecution process as well as U.S. Patent Prosecution docketing knowledge.
  • Must have strong knowledge of IP docketing systems and forms generation systems.
  • Proficiency in navigating some or all of the following PTO platforms: Patent Center, EFS, PAIR, EPAS, WIPO, and PTO Financial Supervisor.
  • Familiarity with Foreign Patent Prosecution timelines.
  • Exemplary client service skills, with the ability to interact with various departments, all levels of firm executive personnel, vendors and contractors.
  • Excellent written, verbal and organizational skills.
  • Ability to communicate openly and honestly.
  • Ability to work collaboratively with leadership and within the team.
  • Multitask in a highly demanding, deadline-driven environment.
  • Possess a high level of attention to detail.
  • Ability to proofread typed material for grammatical, typographical and spelling errors.
  • Ability to type standard correspondence, memoranda and similar material in draft or final form from written material or dictation.
  • Maintain and handle confidential and sensitive information with discretion.
  • Proficiency in MS Office applications.

Reporting to the Legal Support Analyst Supervisor, the ideal candidate will have a minimum of 5 years of relevant work experience and has shown expertise in assigned tasks.

#LI-Hybrid


Benefits and Compensation Details:

At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are generally not entitled to these benefits.

The anticipated range for this position is:

$76,000 - $107,500

Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.

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