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Support Analyst Jobs in Philadelphia, PA (NOW HIRING)

Highbrow LLC

GCP Support Analyst

Mount Laurel Township, NJ · On-site

$90 - $120/hr

GCP Support Analyst Job ID: 2024-12780 Job Location: Mt Laurel, NJ or Toronto, ON (2 days/week onsite) Job Travel Location(s): # Positions: 3 Employment Type: W2 Duration:Long Term # of Layers:0 Work ...

Tierpoint

EOC Support Analyst

Norristown, PA

$23/hr

The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming calls and ...

Tierpoint

EOC Support Analyst

Norristown, PA · On-site

$23/hr

Overview The EOC Support Analyst requires basic systems administrative skills and capabilities as well as a strong customer service background. This position is responsible for receiving incoming ...

Dlapiper

Litigation Support Analyst

Wilmington, DE · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Dlapiper

Litigation Support Analyst

Philadelphia, PA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

IMCS Group

DTS Support Analyst I

Philadelphia, PA · On-site

They are seeking a DTS Support Analyst I to track customer service items to completion, resolve Tier 1 issues, and act as a liaison between clients and the IS Department. Responsibilities : • ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Philadelphia, PA

Support Analyst information

See Philadelphia, PA salary details

$14

$29

$53

How much do support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support analyst in Philadelphia, PA is $29.99, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $36.06 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $62,371 per year, or $30 per hour.

Application Support Analyst

RevSpring Inc

Hamilton, NJ

Part-time

Re-posted 9 days ago

Job description

Job Title: Application Support Analyst
Job Summary:
RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.
Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.
In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.
Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.
This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.
Essential Functions:
  • 2nd Level Support -- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.
  • Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.
  • Business Support – Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.

Minimum Requirements:
  • It is desired that the candidate be able to write SQL queries.
  • It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk
  • It is desired that the candidate has experience with AWS.
  • Must be customer focused, have excellent customer service skills and phone mannerisms.
  • Must have excellent analytical/troubleshooting skills.
  • Outstanding interpersonal, organizational, and verbal/written communication skills are required.
  • Ability to multi-task and to be detail-oriented is required.
  • Has an entrepreneurial approach.
Specific Job Skills:
Education: Bachelor of Science in a technical field, or equivalent technical education.
Experience:
Supervision: N/A
Certifications: N/A
Language Skills:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

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