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Support Analyst Jobs in Philadelphia, PA (NOW HIRING)

Highbrow LLC

GCP Support Analyst

Mount Laurel Township, NJ · On-site

$90 - $120/hr

GCP Support Analyst Job ID: 2024-12780 Job Location: Mt Laurel, NJ or Toronto, ON (2 days/week onsite) Job Travel Location(s): # Positions: 3 Employment Type: W2 Duration:Long Term # of Layers:0 Work ...

Dlapiper

Litigation Support Analyst

Wilmington, DE · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Dlapiper

Litigation Support Analyst

Philadelphia, PA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Chubb

Site Support Analyst

Philadelphia, PA

We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be ...

Chubb

Site Support Analyst

Philadelphia, PA · On-site

We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be ...

Buckeye Global IT Inc

Be Seen First

Support Analyst I

Philadelphia, PA · On-site

$25 - $28/hr

Position Overview We are seeking a Support Analyst I to provide hands-on End User Device (EUD), Service Desk, and Tier 1 technical support across multiple hospital campuses in Philadelphia. The ideal ...

IMCS Group

DTS Support Analyst I

Philadelphia, PA · On-site

They are seeking a DTS Support Analyst I to track customer service items to completion, resolve Tier 1 issues, and act as a liaison between clients and the IS Department. Responsibilities : • ...

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Support Analyst information

See Philadelphia, PA salary details

$15

$31

$56

How much do support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for support analyst in Philadelphia, PA is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $38.08 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $65,854 per year, or $31.7 per hour.

Support Analyst

TALENT Software Services

Philadelphia, PA • On-site

Full-time

Re-posted 8 days ago

Job description

Job Summary:
TALENT Software Services is seeking a Support Analyst to provide Tier 1 service level support for hardware and software issues. The role involves handling customer service inquiries, diagnosing problems, and ensuring high-quality service delivery.
Responsibilities:
• Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.
• Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
• Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
• Tracks all customer service items to completion.
• Evaluates customer service issue to determine level of service needed.
• Resolves all Tier 1 issues.
• Escalates Tier 2 issues to appropriate resource.
• Maintains and increases knowledge of Client's IS application, hardware, mobile devices and multiple operating system platforms.
• Works under direct supervision to accomplish daily assignments in support of team initiatives.
• Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
• Serves as the first point of contact for the IS Department and acts as a liaison between the client community and the rest of the IS Department.
• Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service.
• Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site.
• Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions.
• Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups.
• Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.
• Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
• Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store Client information.
• Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.
Qualifications:
Required:
• High school degree required.
• Minimum 2-3 years experience providing EUD support, Service Desk support or equivalent experience/knowledge.
Preferred:
• ACSP
• MCP
• MCSA
• ITIL Foundations
• CCNA
• Lexmark & Lenovo Self Maintainer
• A+ Certification
• Some College
• Technical School Diploma or equivalent
Company:
Talent Software Services is an IT staffing services company of healthcare and government sectors. Founded in 1987, the company is headquartered in Saint Paul, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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