1

Support Analyst Jobs in Virginia (NOW HIRING)

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You'll troubleshoot technical issues, collaborate with cross ...

E-Logic is seeking a qualified Management Support Analyst to provide program and project execution support for the Planning, Design, and Construction (PDC) Directorate. The selected candidate will ...

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support Analyst Salary * Commensurate with industry position, depending on experience. Travel * May involve ...

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Policy Support Analyst Quantico, VA The Policy Support Analyst reports directly to the Project Manager. This position will provide RTAM with administrative assistance services, to include supporting ...

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Policy Support Analyst Quantico, VA The Policy Support Analyst reports directly to the Project Manager. This position will provide RTAM with administrative assistance services, to include supporting ...

Contract Support Analyst

Mclean, VA · On-site

$70K - $80K/yr

Job Title Contract Support Analyst Location McLean, VA 22102 US (Primary) Category Operations Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required None ...

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

Operations Support Analyst

Mclean, VA · On-site

$60K - $65K/yr

Position Summary The Operations Support Analyst supports the company's accounting and operations functions by preparing invoices, maintaining accurate financial records, assisting with accounts ...

Job Opportunity: Tech Support Analyst Location: US Job Type: Full-Time Experience Required: 2-3 Years (International Calling Experience Preferred) Language Proficiency: Excellent English (Spanish ...

We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions

Application Support Analyst ROLE We need an experienced Application Support Analyst to support the 441st Vehicle Support Chain Operations Squadron (441 VSCOS). 441 VSCOS centrally manages the ...

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

next page

Showing results 1-20

Support Analyst information

See Virginia salary details

$14

$31

$55

How much do support analyst jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for support analyst in Virginia is $31.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $37.40 per hour, depending on experience, location, and employer.

What skills do you need to be a support analyst?

Support analysts need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve problems efficiently, and technical knowledge of hardware, software, and networking. Familiarity with ticketing systems and customer service skills are also important, along with relevant certifications such as CompTIA A+ or ITIL. The role often requires the ability to work under pressure and adapt to new technologies quickly.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What tech jobs pay $400,000 a year?

Support analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level may also include bonuses, stock options, or profit sharing.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for hardware, software, and network issues within an organization. They often use diagnostic tools, communicate with users to identify problems, and document solutions to ensure smooth IT operations. Strong communication skills and knowledge of IT systems are essential for this role.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
What cities in Virginia are hiring for Support Analyst jobs? Cities in Virginia with the most Support Analyst job openings:
Infographic showing various Support Analyst job openings in Virginia as of July 2026, with employment types broken down into 3% Locum Tenens, 84% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $64,701 per year, or $31.1 per hour.
Congressional Support Analyst

Congressional Support Analyst

Gnostech LLC

Arlington, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Job description

  • About Us
  • What We Do
  • Our Experience
  • CONTACT
My Account
Careers >> Congressional Support Analyst
Congressional Support Analyst
Summary
Title: Congressional Support Analyst ID: 1192 Location: Arlington, VA
Description

Congressional Support Analyst

Overview

Location

  • Arlington, VA

Job Title

  •  Congressional Support Analyst

Salary

  • Commensurate with industry position, depending on experience.

Travel

  • May involve travel approximately 10% of the time.

Gnostech is seeking a Congressional Support Analyst to provide a variety of support and analysis to the F-35 JPO community. This is a full-time position. Responsibilities and Qualifications will include but are not limited to:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support the drafting, development, and coordination and preparation of staffing papers and packages in response to Congressional Staff and Congressional inquiries to include:
    • Coordination with the responsible stakeholder to draft the inquiry response;
    • Analysis to determine if the response satisfies the inquiry's requirement; and
    • Submission of executive level response to the F-35 Executive Leadership Team.
  • Provide quick turn analysis on F-35 programmatic/financial impacts of Congressional bills.
  • Attend Congressional hearings and briefings with the F-35 staff.
  • Provide meeting minutes and record actions. Ensure actions are tracked to completion.

SUPERVISORY RESPONSIBILITIES

  •  This position does not have any supervisory responsibilities.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE AND SKILLS

  • Strong analytical and critical thinking skills.
  • Proficiency in Microsoft Office products.
  • Familiarity with congressional hearing procedures.
  • Familiarity with reviewing and interpreting statutory and legislative language for operational impact.

EDUCATION and/or EXPERIENCE

  • BA/BS and 5 years of experience performing duties described in the description.
  • AA/AS degree accepted in lieu of BA/BS with accompanying 5 years of experience performing the duties described in the duties and responsibilities of this position.
  • GED/Diploma accepted in lieu of BA/BS with accompanying 10 years of experience performing the duties and responsibilities of this position.

Desired Experience

  • Demonstrated experience working on or with Capitol Hill, in a legislative affairs or policy role within a federal agency, or in a government relations role with a mix of government and defense or private sector experience.

Minimum Security Clearance

  • Current active Secret Clearance

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee must occasionally lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

COMPENSATION AND BENEFITS

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation plus potential to earn an annual bonus and merit increase. We also offer an extensive benefits package including:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) / retirement plan
  • 401(k) employer matching
  • Parental leave program
  • Company-paid life insurance
  • Company-paid short and long-term disability insurance
  • Flexible spending accounts (healthcare and dependent care)
  • Accident and Critical Illness insurance
  • Health savings account
  • Paid time off
  • Paid holidays
  • Employee assistance program
  • Company paid training and certification program
  • Education Tuition Assistance for qualifying certificate and degree programs

DIVERSITY, EQUITY, and INCLUSION

Gnostech, LLC is committed to creating an equitable and inclusive workplace and we can only achieve this together.

Gnostech, LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information, please visit www.eeoc.gov

Apply Now
 
Refer to a Friend
Headquarters650 Louis Drive, Suite 190
Warminster, PA 18974 Phone: (215) 443-8660 Fax: (267) 573-3308 West Coast Office2468 Historic Decatur Road, Suite 130
San Diego, CA 92106
Site MapAbout Us What We Do Our Experience Contact Us

2025 Gnostech | Privacy / Accessibility

  • About Us
  • What We Do
  • Our Experience
  • Careers
  • Contact