ZipRecruiter

Log In

1

Support Analyst Jobs in Virginia (NOW HIRING)

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity. Everforth ECS is seeking a User Support Analyst to support a growing program on ...

SAIC

Customer Support Analyst

Stafford, VA · On-site

$85/hr

Description SAIC is seeking a Customer Support Analyst to support the Defense Counterintelligence and Security Agency (DCSA) One IT program; this is a fully ONSITE position out of Stafford, VA. (All ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 Duration: 06+ Months Top Technical Skills * Helpdesk Support & Ticketing Systems Proficient in ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

... support tickets and internal communications via JIRA, Slack, and email. * Assist in onboarding new clients by setting up scanning accounts and configuring delivery parameters. * Analyze and process ...

Tecolote Research

Data Support Analyst

Arlington, VA · On-site

$60K - $85K/yr

Provide user support to DoD Analysts searching and exporting data into analysis-ready formats * Review current system workflows and analyst roles to identify opportunities for increased efficiencies

nLeague Services

Technical Support Analyst

Richmond, VA · On-site

Job Id: 806925 Technical Support Analyst Location: On-site, 102 Governor Street, Richmond, VA 23219 Client: VA VDACS Duration: 12+ Months IN PERSON IVs required - NO EXCEPTIONS ON SITE REQUIREMENT: 5 ...

Dlapiper

Litigation Support Analyst

Reston, VA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm's strategic initiatives, works with project managers and case teams on litigation matters. Assists ...

Bectech Inc

Engineering Support Analyst

Dahlgren, VA

Engineering Support Analyst Job Summary: Basic Engineering Concepts & Technologies, Inc. (BecTech) is a Small Business Program Management and Engineering Services provider to Department of War (DoW ...

previous pagenext page

Showing results 21-40

All JobsSupport Analyst JobsSupport Analyst Jobs in Virginia

Support Analyst information

See Virginia salary details

$14

$31

$55

How much do support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for support analyst in Virginia is $31.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $37.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs

What cities in Virginia are hiring for Support Analyst jobs?

Cities in Virginia with the most Support Analyst job openings:

What are popular job titles related to Support Analyst jobs in VA?

For Support Analyst jobs in VA, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,701 per year, or $31.1 per hour.

User Support Analyst

ECS

Fairfax, VA • On-site

$75K - $95K/yr

Full-time

Posted 4 days ago

Job description

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity.
Everforth ECS is seeking a User Support Analyst to support a growing program on behalf of the Department of War (DoW). The selected candidate will serve as a primary point of contact for end-user support, including new user onboarding and account creation, access management, troubleshooting, and maintenance of required user and access documentation.
This role is responsible for ensuring user accounts, access requests, approvals, supporting documentation, and user tracking records are complete, accurate, current, and maintained in accordance with program procedures, security requirements, and audit needs. The User Support Analyst will work closely with program leadership, technical teams, and end users to facilitate timely access while maintaining appropriate accountability and documentation.
This position requires strong operations experience, technical aptitude, attention to detail, and enterprise-level desktop/application support experience, as well as a commitment to customer service, communication, collaboration, and teamwork. The selected candidate must be able to work effectively in a demanding, high-energy environment and develop practical solutions to operational and user-support challenges.
Key Responsibilities
  • Serve as a primary point of contact for user onboarding, account creation, access requests and modifications, offboarding, and user troubleshooting.
  • Create and manage user accounts in accordance with established Standard Operating Procedures (SOPs), security requirements, and approval processes.
  • Collect, review, organize, and maintain required user and access documentation, ensuring required information and approvals are complete and properly documented.
  • Maintain accurate:
    • User rosters, access lists, account trackers, and supporting documentation throughout the user lifecycle to support account reconciliation, security requirements, compliance activities, and audits.
    • Records of user requests, actions taken, issue resolution, and outstanding activities, and document support processes, recurring issues, and recommended operational improvements.
  • Conduct periodic reviews of user accounts, permissions, and access records; identify and resolve discrepancies and coordinate with users, program leadership, security personnel, and technical teams as needed.
  • Provide responsive support to CONUS and OCONUS users through phone, chat, web submissions, email, and other approved support channels, diagnosing and resolving customer-reported technical issues and escalating when appropriate.
  • Work closely with Project and Program Managers to maintain program awareness, scheduling, user and asset accountability, and timely resolution of operational issues.
  • Coordinate with Logistics teams to support hardware inventory, assignment, accountability, and shipping for CONUS and OCONUS users.
  • Partner with IT, Cloud, Security, and other cross-functional teams to troubleshoot issues and test, implement, and provide feedback on commercially and internally developed solutions and system changes.
  • Support:
    • Scheduled and routine maintenance windows, including validating user access and system functionality following maintenance, documenting issues, and coordinating with technical teams to ensure services are restored for end users.
    • Program and government meetings, including capturing and maintaining meeting notes and action items for distribution and follow-up.
  • Other duties, as assigned.

Note: Salary is commensurate with skillset, qualifications, experience, and educational background
Salary Range: $75,000 - $95,000
General Description of Benefits
  • U.S. Citizen.
  • Ability to obtain and maintain a DoD Top Secret security clearance.
  • Bachelor's degree in Information Systems; Business Management; Computer Science; or similar Science, Technology, Engineering and Mathematics (STEM) discipline preferred.
  • Minimum DoD 8140 IAT Level II certification (e.g., Security+), either active or obtained within 30 calendar days of hire.
  • Ability to:
    • Travel (up to 10%) to CONUS user locations
    • Work a shift schedule, if required, to support OCONUS end-users.
  • 1+ year of relevant, hands-on, professional experience in a user support role (preferred).
  • Proven experience in operations, service delivery, or process management in a customer support environment.
  • Technically adept, with the ability to support common IT issues and activities.
  • Hands-on experience with all Microsoft O365 tools, as well as Adobe Acrobat.
  • Exceptional ability to expertly balance multiple, competing priorities and execute all in accordance with articulated timelines and requirements.
  • Politically savvy to confront difficult problems in a positive and creative way.
  • Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
  • Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).

Apply