ZipRecruiter

Log In

1

Support Analyst Jobs in Virginia (NOW HIRING)

Media Trust

Operational Support Analyst

Mclean, VA · Remote

... support tickets and internal communications via JIRA, Slack, and email. * Assist in onboarding new clients by setting up scanning accounts and configuring delivery parameters. * Analyze and process ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 (Campus Remote Site Location) Duration: 4 Months(Possibility of extension) 100% ON SITE ABOUT THE ROLE ...

Gnostech LLC

Senior Congressional Support Analyst

Arlington, VA

$101K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Congressional Support Analyst ID: 1193 Location: Arlington, VA Description Senior Congressional Support Analyst Overview Location * Arlington, VA Job Title * Senior Congressional Support ...

previous page

Showing results 41-60

All JobsSupport Analyst JobsSupport Analyst Jobs in Virginia

Support Analyst information

See Virginia salary details

$14

$31

$55

How much do support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for support analyst in Virginia is $31.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $37.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs

What cities in Virginia are hiring for Support Analyst jobs?

Cities in Virginia with the most Support Analyst job openings:

What are popular job titles related to Support Analyst jobs in VA?

For Support Analyst jobs in VA, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,701 per year, or $31.1 per hour.

Operational Support Analyst

Media Trust

Mclean, VA • Remote

Full-time

Re-posted 29 days ago

Job description

About The Media Trust

The Media Trust (TMT) is a leading provider of digital risk protection and compliance solutions, serving some of the world's largest publishers, ad tech platforms, and enterprises. We help secure the digital ecosystem by identifying, analyzing, and mitigating threats in real-time across websites, apps, and advertising environments.


Position Overview

The Analyst within the Media Scanner team is a key member of The Media Trusts Client Operations Group, responsible for ensuring the accurate and timely configuration and execution of our digital scanning and monitoring solutions and support delivery for TMTs suite of products and services. This role requires technical curiosity, precision, and a service-oriented mindset. You will serve as a bridge between internal systems, customer needs, and product delivery.


This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend hours may be required during peak periods or high-priority project deliveries.


Key Responsibilities

  • Navigate and utilize TMTs internal platforms to support product setup and ongoing service delivery.
  • Respond promptly to incoming support tickets and internal communications via JIRA, Slack, and email.
  • Assist in onboarding new clients by setting up scanning accounts and configuring delivery parameters.
  • Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning systems.
  • Perform system testing, troubleshooting, and quality assurance checks to ensure configuration accuracy.
  • Monitor service delivery for key accounts, identifying anomalies and ensuring adherence to performance metrics.
  • Collaborate with internal teams (e.g., Product, Engineering, Customer Success) to resolve client-facing issues and implement enhancements.
  • Maintain and improve internal documentation related to scanning workflows, system configurations, and client-specific requirements.
  • Participate in specialized initiatives and cross-functional projects to enhance operational efficiency and product innovation.


Qualifications

  • Associates degree or equivalent.
  • Bachelor's degree preferred (Business, Information Systems, Computer Science, or related field).
  • 1-3 years of experience in a client-facing technical or ad operations role, preferably in the digital advertising, publishing, martech, or media commerce industry.
  • Familiarity with online advertising concepts, ad tag structures (JavaScript, HTML5, VAST, etc.), and campaign workflows.
  • Strong organizational skills and attention to detail with a commitment to data accuracy and process consistency.
  • Ability to work both independently and collaboratively within a team-oriented environment.
  • Excellent verbal and written communication skills; able to translate technical issues into user-friendly language.
  • Proficiency with productivity tools including Microsoft Office, Google Workspace, and ticketing platforms like JIRA.
  • Self-starter and natural curiosity with a proactive attitude and a willingness to learn new systems and technologies.


Nice to Have

  • Experience working with publishers, ad tech platforms, or digital agencies in a technical or operations support capacity.
  • Exposure to or interest in web security, privacy compliance, or malware detection in online advertising.
  • Familiarity with Agile workflows and collaborative tools like Confluence, Domo or Qlik.


The Media Trust offers a collaborative working environment where growth is encouraged and nurtured. In addition, we offer competitive salaries and a comprehensive benefits package.


The Media Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Apply