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Support Analyst Jobs in Alabama (NOW HIRING)

Harris

$60K - $70K/yr

Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

Cayenta

(Remote) Support Analyst

Mobile, AL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

The support analyst must combine World Class customer service and is also a technical expert that uses those skills to ensure that Organization's business partners needs are handled on the initial ...

Harris

$22.83/hr

Position: IT Associate Desktop support analyst The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization ...

Harriscomputer

$22.83/hr

Position: IT Associate Desktop support analyst The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization ...

Cherokee Federal

Support Agreement Analyst

Huntsville, AL · On-site

$100K - $110K/yr

Support Agreement Analyst / Program Management Specialist- Mid This position requires an active Top-Secret clearance to start (TS) A government contract requires that this position be restricted to U.

southerncarlson

IT Support Analyst

Muscle Shoals, AL · On-site

IT Support Analyst Location: 635 Fairgrounds Road Muscle Shoals, AL 35661 Schedule: Monday - Friday | Daytime Schedule Compensation: Hourly , Based on experience About Us SouthernCarlson is a leading ...

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Support Analyst information

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$13

$28

$50

How much do support analyst jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for support analyst in Alabama is $28.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $34.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
What cities in Alabama are hiring for Support Analyst jobs? Cities in Alabama with the most Support Analyst job openings:
What are popular job titles related to Support Analyst jobs in AL? For Support Analyst jobs in AL, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Alabama as of July 2026, with employment types broken down into 3% Locum Tenens, 84% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $59,152 per year, or $28.4 per hour.

Support Analyst

Harris

On-site

$60K - $70K/yr

Full-time

Re-posted 6 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

77th of 242 rated software companies

Job description

Job Description Summary

The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base, supporting user forums and customer training efforts. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing exceptional customer service and development support.

Job Description

As a Support Analyst, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and close client support issues, specifically related to the database and function of the application(s) and escalations.

  • Work directly or indirectly with customers to provide services and help resolve user issues. Includes delivering product training virtually and onsite.
  • Investigate, manage, track, and close client support issues, including those related to database functionality and application behavior
  • Assess a variety of software scenarios, reviewing software configuration, setup and existing documentation to identify the correct resolution or escalate according to departmental guidelines
  • Report detailed information within the client tracking system and document processes and routines by following the defined guidelines and team goals and objectives
  • Work closely with other team members, exchanging knowledge through training sessions and meetings, and producing documentation
  • Create and conduct training for customers on functionality and best practices for products, including at user conferences
  • Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
  • Review technical support related processes and documentation for continuous improvement

What we are looking for:

  • 3+ years of experience in a Technical Customer Support role
  • BS/BA degree in related business or technical field, or equivalent industry experience
  • Exceptional customer service and a professional, friendly attitude
  • Strong verbal and written communication skills, with a commitment to professionalism toward both clients and co-workers
  • Excellent problem solving skills: Identification, solution, and execution
  • Team player who is willing to share their knowledge and learn with the team
  • Ability to review, prioritize, and respond to multiple client issues in a fast paced organization
  • Proactive mindset with the ability to anticipate issues and initiate change
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone
  • Teachable: Open and able to learn new processes, technologies, and products.

What would make you stand out:

  • Exposure to local government property taxation software and or practices
  • Previous experience with property assessment software or knowledge of the property assessment lifecycle.
  • Experience with relational databases and reading / writing T-SQL
  • Experience with the following: Microsoft applications and report query solutions

Salary range: $60,000 - $70,000 USD per year.

What Harris Computer employees say

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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