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Support Analyst Jobs in Alabama (NOW HIRING)

Southern Company

IT Support Analyst

Birmingham, AL · On-site

IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. To provide dedicated technical and business process support for the Technology Organization (TO) systems at ...

Cherokee Federal

Support Agreement Analyst

Huntsville, AL · On-site

$100K - $110K/yr

Support Agreement Analyst / Program Management Specialist- Mid This position requires an active Top-Secret clearance to start (TS) A government contract requires that this position be restricted to U.

Cherokee Federal

Support Agreement Analyst

Huntsville, AL · On-site

$100K - $110K/yr

Support Agreement Analyst / Program Management Specialist- Mid This position requires an active Top-Secret clearance to start (TS) A government contract requires that this position be restricted to U.

4pconsultinginc

PMO Support Analyst II

Birmingham, AL · On-site

$131K - $131K/yr

Position Title: PMO Support Analyst II Location- Birmingham, AL Contract- 1 Year Experience Requirement: 5 to 10 years of experience in project administration, project coordination , or a similar ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Alabama

Support Analyst information

See Alabama salary details

$13

$28

$50

How much do support analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for support analyst in Alabama is $28.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $34.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What jobs will boom in 2026?

Support analysts are expected to see continued demand as companies prioritize customer service and technical support, especially with increasing reliance on digital tools and remote work. Skills in troubleshooting, software proficiency, and certifications like ITIL or CompTIA can enhance job prospects in this field. Overall, technology-related support roles are projected to grow steadily through 2026.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for software, hardware, or network issues faced by users or clients. They diagnose problems, resolve technical issues, and often use tools like ticketing systems to track support requests, requiring good communication skills and technical knowledge. Support analysts typically work in IT support environments and may hold certifications such as CompTIA A+ or ITIL.

What jobs in the US pay 300,000 a year?

Support Analysts typically do not earn $300,000 annually; high-paying roles in the US reaching this level are often executive positions such as Chief Technology Officers, investment bankers, specialized surgeons, or senior corporate lawyers. Some highly experienced professionals in technology, finance, or healthcare with advanced certifications and extensive experience may also reach or exceed this salary range.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
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What cities in Alabama are hiring for Support Analyst jobs? Cities in Alabama with the most Support Analyst job openings:
What are popular job titles related to Support Analyst jobs in AL? For Support Analyst jobs in AL, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Alabama as of June 2026, with employment types broken down into 2% As Needed, 40% Full Time, 54% Part Time, 2% Temporary, and 2% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $59,152 per year, or $28.4 per hour.
Production Support Analyst

Production Support Analyst

rxbenefits

Birmingham, AL

Other

Posted 22 days ago

Job description

Production Support Analyst:


Job Description:
The Production Support Analyst is responsible for supporting users of RxBenefits software applications. He/She has an excellent understanding of the business, its operational processes, and the software that supports the processes. This individual works closely with end users to understand the issues they encounter, resolving where possible. The Production Support Analyst acts as a liaison between the Application Development team and users, documenting and reporting issues that cannot be resolved to the Application Development team and updating users on the status of enhancements or corrections assigned to the Application Development team.

Primary Duties & Responsibilities:

  • Support end users in answering application questions and validation of application functionality within established SLA timelines
  • Monitor applications to ensure business processes are running as expected and are performant, and resolve or escalate observed issues
  • Document issues requiring Application Development assistance, with detailed reproduction steps, and escalate to App Development
  • Work with manager and Availability and Change Control Manager to keep users updated during system outages or when there are issues impacting critical business processes
  • Attend show and tell meetings for applications being supported to remain up to date on new features and enhancements

Required Skills/Experience:

  • Bachelor's Degree in Computer Science, MIS, Business or equivalent experience
  • 2-4 years related Application Production Support experience
  • 1-3 years customer/user-facing experience
  • Strong skill in configuring and supporting software applications
  • Strong skill in writing complex SQL queries
  • Experience working with Application Development teams to escalate issues found in production
  • Ability to establish solid working relationships with people across all functional areas of the organization
  • Ability to adjust to competing or shifting priorities as needed
  • Excellent interpersonal skills in areas of collaboration and facilitation
  • Able to work independently or as part of a team
  • Experience in healthcare/benefit management is a strong plus
  • Experience with Salesforce and/or BI tools such as Qlik is a strong plus
  • Experience with JIRA software is a plus



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