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Support Analyst Jobs in Alabama (NOW HIRING)

Ryan Consulting Group

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IT Support- 3rd Shift

Birmingham, AL · On-site

$20 - $24/hr

Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures ...

Advocate Aurora Health

$44.15 - $66.25/hr

Prepares related reports, graphs, charts, presentations and other documents to support analysis. * Assists in and supports the development of business policies/procedures as needed. * Develops ...

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$13

$28

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How much do support analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for support analyst in Alabama is $28.44, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $34.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs

What cities in Alabama are hiring for Support Analyst jobs?

Cities in Alabama with the most Support Analyst job openings:

What are popular job titles related to Support Analyst jobs in AL?

For Support Analyst jobs in AL, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,152 per year, or $28.4 per hour.

IT Associate Desktop support analyst

Altera Digital Health APAC

Mobile, AL • On-site

$23.25 - $31/hr

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Altera Digital Health APAC is seeking an IT Associate Desktop Support Analyst to play a critical frontline role in ensuring the smooth functionality of the organization's technology environment. The analyst will troubleshoot and resolve a wide range of technical issues while delivering exceptional customer service and collaborating with the IT team to enhance overall service delivery.
Responsibilities:
• Gather detailed information from end users about reported issue.
• Perform initial diagnostics and troubleshooting steps based on the information provided.
• Oversee timely and effective resolution of technical issues.
• Analyze trends in reported issues to identify and address common problems
• Escalate complex problems to appropriate support teams for resolution.
• Ensure & enforce best practices.
• Coordinate with other IT teams to ensure the fastest and most efficient resolution to critical problems.
• Develop and maintain comprehensive knowledge base to assist in incident resolution
• Document all actions taken and update the ticket with the status and resolution.
• Monitor the help desk ticketing system for new support requests.
• Prioritize and categorize tickets based on urgency and impact.
• Maintain accurate and up-to-date documentation of known issues, troubleshooting steps, and resolutions.
• Create or update knowledge base articles for common issues to facilitate self-service support.
• Share knowledge and insights with the team to improve overall efficiency and problem-solving.
Qualifications:
Required:
• High School diploma
• At least two to four years of experience in related field
• Strong technical knowledge, understanding of IT systems and networks
• Excellent interpersonal, and verbal/communication skills
• Team Player
• Loading PC’s
• Troubleshooting issues
• Customer Service oriented
• Passing a pre-employment drug screening and background check
Preferred:
• Bachelor’s degree
• ITIL or other relevant certifications
• MAC and IOS products
Company:
Healthcare should be easier to access, easier to understand and easier to navigate. It should work smarter and be more intuitive. Founded in , the company is headquartered in Adelaide, South Australia, AU, , with a team of 5001-10000 employees. The company is currently Late Stage.

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