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Support Analyst Jobs in Minnesota (NOW HIRING)

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users' productivity while providing the customers ...

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

Senior Tech Support Analyst About the Role: The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users ...

PAR Technology

Support Analyst, Level 1

Minneapolis, MN · On-site

$57K/yr

The Support Analyst, Level 1 , is primarily responsible for supporting our clients that use PAR OPS as part of their daily routine inside of their restaurants. Our software is a back-office solution ...

Osaic

Production Support Analyst

Oakdale, MN · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Production Support Analyst

Oakdale, MN · Hybrid

$60K - $65K/yr

Current Employees and Contractors Apply HereOsaic Careers Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Production Support Analyst

Oakdale, MN · Hybrid

$60K - $65K/yr

Advisory Consulting Opportunity in Financial Services Production Support Analyst Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La Vista ...

Sevita

Positive Support Analyst

Rochester, MN

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and regulatory requirements. * Complete structured assessment interviews with parents/care providers. * Conduct ...

Korterra Inc

Support Analyst II

Chanhassen, MN · On-site

$50K - $60K/yr

Job Type Full-time Description KorTerra is looking for a highly motivated technical support professional to assist our clients nationwide on the use of our product suite. Qualified candidates must ...

Korterra Inc

Support Analyst II

Chanhassen, MN · On-site

$50K - $60K/yr

KorTerra is looking for a highly motivated technical support professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent customer ...

Sevita

Positive Support Analyst

Bemidji, MN

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and regulatory requirements. * Complete structured assessment interviews with parents/care providers. * Conduct ...

Sevita

Positive Support Analyst

North Branch, MN

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and regulatory requirements. * Complete structured assessment interviews with parents/care providers. * Conduct ...

KorTerra Inc

Support Analyst II

Chanhassen, MN

$50K - $60K/yr

Description KorTerra is looking for a highly motivated technical support professional to assist our clients nationwide on the use of our product suite. Qualified candidates must possess excellent ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Minnesota

Support Analyst information

See Minnesota salary details

$14

$30

$55

How much do support analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for support analyst in Minnesota is $30.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $36.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What jobs will boom in 2026?

Support analysts are expected to see continued demand as companies prioritize customer service and technical support, especially with increasing reliance on digital tools and remote work. Skills in troubleshooting, software proficiency, and certifications like ITIL or CompTIA can enhance job prospects in this field. Overall, technology-related support roles are projected to grow steadily through 2026.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for software, hardware, or network issues faced by users or clients. They diagnose problems, resolve technical issues, and often use tools like ticketing systems to track support requests, requiring good communication skills and technical knowledge. Support analysts typically work in IT support environments and may hold certifications such as CompTIA A+ or ITIL.

What jobs in the US pay 300,000 a year?

Support Analysts typically do not earn $300,000 annually; high-paying roles in the US reaching this level are often executive positions such as Chief Technology Officers, investment bankers, specialized surgeons, or senior corporate lawyers. Some highly experienced professionals in technology, finance, or healthcare with advanced certifications and extensive experience may also reach or exceed this salary range.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in Minnesota? For Support Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Support Analyst jobs in Minnesota look for? The top searched job categories for Support Analyst jobs in Minnesota are:
What are popular job titles related to Support Analyst jobs in MN? For Support Analyst jobs in MN, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Minnesota as of June 2026, with employment types broken down into 2% As Needed, 33% Full Time, 59% Part Time, 4% Temporary, and 2% Nights. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $63,917 per year, or $30.7 per hour.

Positive Support Analyst

AFFINITY RESIDENTIAL CARE LLC

Minneapolis, MN • On-site

$49K - $56K/yr

Full-time

Posted 19 days ago

Job description

Description:

The primary purpose of this position, Positive Support Analyst, is to provide services to adults with Developmental Disabilities, Mental Illness, and/or Chemical Dependency in the client’s home. All duties are subject to policy, procedures, and supervisory or management guidelines, and may be changed. Other responsibilities include staff development and other duties as assigned by supervisors or management.


Job Responsibilities:

  • Complete an individualized functional behavior assessment
  • Work with the person to develop a person-centered, positive-practice, individualized behavior support plan and/or positive support transition plan that identifies specific, proactive and reactive intervention strategies, if necessary
  • Distribute the plan(s) to the person and his/her team members
  • Evaluate the effectiveness of the service and interventions
  • Modify the plan(s) as necessary
  • Provide on-site instructional learning to staff and caregivers about the use of positive support
  • Train and supervise Positive Support Specialist
  • Observing and assessing clients’ behavior
  • Monitoring and recording treatment progress
  • Developing and implementing treatment plans to address behavioral issues
  • Supporting clients throughout the treatment process
  • Maintaining patient records and treatment reports
  • Collaborating with other healthcare specialists and support organizations

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of this position.


Requirements:


  • Bachelor’s degree
  • Valid Driver’s License
  • Access to a reliable and insured vehicle

Working Conditions:

The Positive Support Analyst position is subject to flexible hours. This position will travel regularly into the community and work in a variety of settings both inside and outside the site and throughout the community. The Positive Support Analyst is subject to frequent interruptions, crisis management and imposed deadlines. This person is subject to problem solving activities and has regular contact with individuals, family members, friends, federal, state or county regulatory personnel, other provider personnel, and the general public, who may be hostile or emotionally upset. This position may be subject to verbally aggressive individuals and may be exposed to infectious diseases, odor and dust.


Required Physical and Demonstrated Abilities:

  • Move intermittently throughout the day.
  • Meet the licensing, contractual, and other mandated requirements of the state and county.
  • Make independent decisions when circumstances warrant; demonstrate initiative, creative problem solving, and adaptability.
  • Follow daily routines while allowing for individual decision-making and flexibility.
  • Operate a computer, calculator, household appliances, fire systems, and other necessary equipment.
  • Possess a cell phone or maintain adequate phone access to allow for team contact.