ZipRecruiter

Log In

1

Support Analyst Jobs in Minnesota (NOW HIRING)

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

Senior Tech Support Analyst About the Role: The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users ...

Sevita

Positive Support Analyst

Saint Cloud, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and regulatory requirements. * Complete structured assessment interviews with parents/care providers. * Conduct ...

Sevita

Positive Support Analyst

North Branch, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and regulatory requirements. * Complete structured assessment interviews with parents/care providers. * Conduct ...

Sevita

Positive Support Analyst

Duluth, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and regulatory requirements. * Complete structured assessment interviews with parents/care providers. * Conduct ...

Sevita

Positive Support Analyst

Bemidji, MN · On-site

$57K/yr

Ensure that support plans and services adhere to Individual Plans, quality standards, and regulatory requirements. * Complete structured assessment interviews with parents/care providers. * Conduct ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN

$21 - $31.50/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

Transcat, Inc.

IT Support Analyst

Burnsville, MN · On-site

$23 - $28/hr

The IT Support Analyst works under the guidance of senior team members to troubleshoot user issues and support the organization's computing environment, including basic software installations ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

next page

Showing results 1-20

All JobsSupport Analyst JobsSupport Analyst Jobs in Minnesota

Support Analyst information

See Minnesota salary details

$14

$30

$55

How much do support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for support analyst in Minnesota is $30.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $36.97 per hour, depending on experience, location, and employer.

What skills do you need to be a support analyst?

Support analysts need strong communication skills to explain technical issues clearly, problem-solving abilities to diagnose and resolve problems efficiently, and technical knowledge of hardware, software, and networking. Familiarity with ticketing systems and customer service skills are also important, along with relevant certifications such as CompTIA A+ or ITIL. The role often requires the ability to work under pressure and adapt to new technologies quickly.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What tech jobs pay $400,000 a year?

Support analysts typically do not earn $400,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or IT directors with extensive experience and advanced skills. High-paying tech roles often require advanced certifications, leadership responsibilities, or working in high-demand industries. Compensation at this level may also include bonuses, stock options, or profit sharing.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for hardware, software, and network issues within an organization. They often use diagnostic tools, communicate with users to identify problems, and document solutions to ensure smooth IT operations. Strong communication skills and knowledge of IT systems are essential for this role.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in MN? For Support Analyst jobs in MN, the most frequently searched job titles are:
Support Analyst jobs near you
Positive Support Analyst

Positive Support Analyst

AFFINITY RESIDENTIAL CARE LLC

Minneapolis, MN • On-site

$49K - $54K/yr

Full-time

Re-posted 20 days ago

Job description

Description:

The primary purpose of this position, Positive Support Analyst, is to provide services to adults with Developmental Disabilities, Mental Illness, and/or Chemical Dependency in the client’s home. All duties are subject to policy, procedures, and supervisory or management guidelines, and may be changed. Other responsibilities include staff development and other duties as assigned by supervisors or management.


Job Responsibilities:

  • Complete an individualized functional behavior assessment
  • Work with the person to develop a person-centered, positive-practice, individualized behavior support plan and/or positive support transition plan that identifies specific, proactive and reactive intervention strategies, if necessary
  • Distribute the plan(s) to the person and his/her team members
  • Evaluate the effectiveness of the service and interventions
  • Modify the plan(s) as necessary
  • Provide on-site instructional learning to staff and caregivers about the use of positive support
  • Train and supervise Positive Support Specialist
  • Observing and assessing clients’ behavior
  • Monitoring and recording treatment progress
  • Developing and implementing treatment plans to address behavioral issues
  • Supporting clients throughout the treatment process
  • Maintaining patient records and treatment reports
  • Collaborating with other healthcare specialists and support organizations

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of this position.

Requirements:
  • Bachelor’s degree
  • Valid Driver’s License
  • Access to a reliable and insured vehicle

Working Conditions:


The Positive Support Analyst position is subject to flexible hours. This position will travel regularly into the community and work in a variety of settings, both inside and outside the site, and throughout the community. The Positive Support Analyst is subject to frequent interruptions, crisis management, and imposed deadlines. This person is subject to problem-solving activities and has regular contact with individuals, family members, friends, federal, state or county regulatory personnel, other provider personnel, and the general public, who may be hostile or emotionally upset. This position may be subject to verbally aggressive individuals and may be exposed to infectious diseases, odor and dust.


Required Physical and Demonstrated Abilities:

  • Move intermittently throughout the day.
  • Meet the licensing, contractual, and other mandated requirements of the state and county.
  • Make independent decisions when circumstances warrant; demonstrate initiative, creative problem solving, and adaptability.
  • Follow daily routines while allowing for individual decision-making and flexibility.
  • Operate a computer, calculator, household appliances, fire systems, and other necessary equipment.
  • Possess a cell phone or maintain adequate phone access to allow for team contact.