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Support Analyst Jobs in Minnesota (NOW HIRING)

Schwans

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up ...

Enclipse Corp.

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical ...

Belcan

Desktop Support Analyst

Mankato, MN · On-site

$45K - $70K/yr

A Desktop Support Analyst job in Mankato, Minnesota, is currently available through Belcan at one of our key aerospace clients. To be considered for this role, you will hold a degree in Computer ...

Xcel Energy

Payment Support Analyst

Saint Paul, MN · On-site

$64K - $90K/yr

Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/ trends. Creates and tracks specialized reports requested to monitor billing trends.

Xcel Energy

Payment Support Analyst

Roseville, MN · On-site

$64K - $90K/yr

Performs critical analysis of performance results, identifies root causes of ongoing or emerging issues/ trends. Creates and tracks specialized reports requested to monitor billing trends.

Integres, LLC

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst * Client: Metropolitan Council (Met Council) * Solicitation Number: MNSITE-3828 * Location: Remote (Minnesota preferred; occasional planned onsite meetings) * Interview:

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $89K/yr

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up ...

Luminate Bank

IT Support Analyst

Minneapolis, MN · On-site

The IT Support Analyst provides day-to-day support to the business. This includes, but is not limited to: * Researching, trouble shooting, and identifying solutions to resolve issues on both OS ...

IO Datasphere

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Our client is seeking a Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not ...

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Showing results 21-40

All JobsSupport Analyst JobsSupport Analyst Jobs in Minnesota

Support Analyst information

See Minnesota salary details

$14

$30

$55

How much do support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for support analyst in Minnesota is $30.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $36.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in MN? For Support Analyst jobs in MN, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Minnesota as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $63,917 per year, or $30.7 per hour.

Sr Technical Support Analyst

Schwans

Marshall, MN • On-site

$54K - $89K/yr

Full-time

Medical, Retirement

Re-posted 4 days ago

Job description

**Must currently be local to Marshall, MN area**
At CJ Schwan's, we don't just make food - we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony's®, Big Daddy's®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith's®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.
As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up, running, and secure.
What You Will Do:
  • Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.
  • Lead Windows, Office, and client application deployments in partnership with engineering and development teams.
  • Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.
  • Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.
  • Collaborate with vendors and contractors to ensure service quality and technology alignment.
  • Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.
  • Provide technical guidance and mentorship to junior support staff.

What We Look For:
  • Associate's degree or equivalent experience preferred but not required
  • Minimum 5 years of relevant IT experience, including Technical Support Analyst experience
  • Expertise in Windows OS, Microsoft Office Suite, and scripting tools
  • Strong troubleshooting skills for hardware, operating systems, and networking
  • Ability to provide strong customer service including written and verbal communication
  • Solid understanding of network concepts and IT best practices
  • Proven ability to deliver effective, client-focused IT solutions
  • Motivated to stay current with emerging technologies and industry trends

What We Offer:
The base salary range for this position is $54,000 to $89,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.
Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings
CJ Schwan's and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email career.search@schwans.com.
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Schwan's Home Delivery logo

About Schwan's Home Delivery

Sourced by ZipRecruiter

Since 1952, we have been delivering delicious meal solutions for you to share with family and friends -- any time of the day and for any occasion. Some may know us for our ice cream but millions more choose us for our superior quality foods such as wild-caught seafood, USDA choice meats, flavorful fruits and vegetables and of course, decadent desserts. All 100% satisfaction guaranteed. And all frozen fresh and delivered to your door.

Industry

Food and drink manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Marshall, MN, US

Year founded

1952

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