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Support Analyst Jobs in Minnesota (NOW HIRING)

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain ...

Schwans

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $72K/yr

As a Senior IT Systems Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up ...

Michels

Service Desk Support Analyst

Otsego, MN

$25 - $31/hr

Service Desk Support Analyst Location: Ostego, MN | Full-time Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects.

Anaplan

Associate Level 3 Support Analyst

Minneapolis, MN · On-site

$60K - $86K/yr

Anaplan is looking for a tenacious Support Analyst to join the Level 3 team, based in Minneapolis, MN , on a full-time basis. You will be expected to be in the office at least two days per week. This ...

SCHWAN'S

Sr Technical Support Analyst

Marshall, MN · On-site

$54K - $72K/yr

As a Senior IT Systems Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up ...

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Support Analyst information

See Minnesota salary details

$14

$30

$55

How much do support analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for support analyst in Minnesota is $30.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $36.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What jobs will boom in 2026?

Support analysts are expected to see continued demand as companies prioritize customer service and technical support, especially with increasing reliance on digital tools and remote work. Skills in troubleshooting, software proficiency, and certifications like ITIL or CompTIA can enhance job prospects in this field. Overall, technology-related support roles are projected to grow steadily through 2026.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for software, hardware, or network issues faced by users or clients. They diagnose problems, resolve technical issues, and often use tools like ticketing systems to track support requests, requiring good communication skills and technical knowledge. Support analysts typically work in IT support environments and may hold certifications such as CompTIA A+ or ITIL.

What jobs in the US pay 300,000 a year?

Support Analysts typically do not earn $300,000 annually; high-paying roles in the US reaching this level are often executive positions such as Chief Technology Officers, investment bankers, specialized surgeons, or senior corporate lawyers. Some highly experienced professionals in technology, finance, or healthcare with advanced certifications and extensive experience may also reach or exceed this salary range.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in Minnesota? For Support Analyst jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Support Analyst jobs in Minnesota look for? The top searched job categories for Support Analyst jobs in Minnesota are:
What are popular job titles related to Support Analyst jobs in MN? For Support Analyst jobs in MN, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Minnesota as of June 2026, with employment types broken down into 2% As Needed, 33% Full Time, 59% Part Time, 4% Temporary, and 2% Nights. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $63,917 per year, or $30.7 per hour.

IT Support Analyst

Electric Machinery Company LLC

Minneapolis, MN • On-site

$70K - $80K/yr

Full-time

Posted 12 days ago

Job description

Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, MN
Position: IT Support Analyst
Department: Information Technology
Primary Objective of Position:
This position is responsible for providing hands-on IT support for end-user hardware, software, and site-specific infrastructure while serving as a key escalation point between the Service Desk and Infrastructure teams. The IT Support Analyst delivers onsite and remote technical support, ensures timely resolution of incidents and service requests, and collaborates with regional and global IT teams to maintain reliable and efficient technology operations.
Major Areas of Accountability
  • Provide onsite and deskside support for end-user hardware including desktops, laptops, printers, mobile devices, conference room equipment, and peripherals.
  • Diagnose, troubleshoot, and resolve hardware, software, connectivity, and access-related issues in a timely and customer-focused manner.
  • Serve as a primary escalation point for Service Desk requests requiring hands-on troubleshooting or local infrastructure support.
  • Accurately document incidents, service requests, troubleshooting steps, and resolutions within the IT ticketing system.
  • Escalate unresolved or complex issues to the appropriate internal teams (Infrastructure, Network, Security, Applications, or Global IT) following established escalation procedures.
  • Install, configure, maintain, and replace IT hardware and software using standard images, tools, and documented procedures.
  • Support onboarding and offboarding activities, including equipment setup, account access, and asset recovery.
  • Maintain and update hardware inventory and asset records in the asset management system.
  • Participate in IT projects such as system upgrades, hardware refreshes, office moves, equipment migrations, and technology rollouts.
  • Collaborate with Service Desk Analysts, Infrastructure Analysts, and global IT team members to ensure consistent service delivery across locations.
  • Assist with creating and maintaining technical documentation and knowledge base articles to improve support efficiency.
  • Follow ITSM processes, change management guidelines, and service level agreements (SLAs).
  • Encourage a culture of teamwork, continuous improvement, and customer service excellence.
  • Other duties may be assigned by management to meet business needs.

Qualifications / Knowledge / Skills / Abilities:
  • High School diploma or GED required
  • Associate's or Bachelor's degree in Information Technology, Information Systems, or related field preferred; equivalent professional experience will be considered
  • Experience providing onsite or deskside technical support in an office, manufacturing, warehouse, or business environment
  • Hands-on experience troubleshooting hardware, software, printers, and basic network connectivity issues
  • Experience in IT support, service desk, or infrastructure support roles a plus
  • Strong knowledge of computer hardware, peripherals, and mobile devices
  • Working knowledge of Microsoft Windows operating systems and Microsoft 365 applications
  • Basic understanding of Active Directory, user account management, and access provisioning
  • Familiarity with enterprise applications, ticketing systems, and ITSM frameworks
  • Ability to follow documented procedures and escalate issues appropriately
  • Strong written and verbal communication skills with the ability to explain technical issues clearly
  • Demonstrated customer service mindset with strong problem-solving skills
  • Ability to prioritize multiple tasks and adapt to changing business needs
  • Self-motivated, detail-oriented, and able to work independently and as part of a global team

Physical Requirements:
  • Work is performed in both office and manufacturing environments
  • Requires the ability to routinely move throughout the facility to perform onsite support
  • Requires the ability to lift, carry, and move IT equipment up to 25-50 pounds
  • Requires standing, walking, bending, kneeling, and occasional ladder or stair use

Salary: $70,000 - $80,000
Salary Description
$70,000 - $80,000

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