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Support Analyst Jobs in Minnesota (NOW HIRING)

Helion Technologies

Be Seen First

Hybrid Desktop Support Analyst

Rochester, MN · On-site

$21 - $27/hr

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Rochester, MN. When working from home (WFH), the Hybrid DSA is the initial point of contact for all ...

New

Helion Technologies

Be Seen First

Hybrid Desktop Support Analyst

Rochester, MN · On-site

$21 - $27/hr

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Rochester, MN. When working from home (WFH), the Hybrid DSA is the initial point of contact for all ...

New

Expleo

Service Desk Support Analyst

Saint Paul, MN · Remote

$41 - $45/hr

Trissential is hiring a Service Desk Support Analyst to join our client's team and provide exceptional technical support to end users. This is a fantastic opportunity to build your IT career, gain ...

Virtelligence

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Provide timely and consistent IT phone-based user support * Maintain high-quality end-user ... Skilled in analyzing and identifying trends or root causes of recurring technical issues. * Ability ...

The Evolvers Group

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Skilled in analyzing and identifying trends or root causes of recurring technical issues. * Ability ... Ability to deliver high-quality, customer-focused technical support. * Ability to manage multiple ...

Xylem

Operations Support Associate

Roseville, MN · On-site

The Operations Support Associate will be responsible for completing standard and non-routine ... Analytics) * Fluency in a Field Service and CRM application like (MS Field Service or MS CRM) Join ...

Xylem

Operations Support Associate

Roseville, MN · On-site

Operations Support Associate Xylem is a Fortune 500 global water solutions company dedicated to ... Analytics) * Fluency in a Field Service and CRM application like (MS Field Service or MS CRM) Join ...

Xylem

Operations Support Associate

Roseville, MN · On-site

The Operations Support Associate will be responsible for completing standard and non-routine ... Analytics) * Fluency in a Field Service and CRM application like (MS Field Service or MS CRM) Join ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Minnesota

Support Analyst information

See Minnesota salary details

$14

$30

$55

How much do support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for support analyst in Minnesota is $30.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $36.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in MN? For Support Analyst jobs in MN, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Minnesota as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $63,917 per year, or $30.7 per hour.

Level 3 Support Analyst - AI Specialist

Anaplan

Minneapolis, MN • On-site

$82K - $118K/yr

Other

Re-posted 18 days ago

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!
Your Impact
Join our global Level 3 Support team as our new AI Specialist. You'll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You'll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges, with a focus on our AI solutions. In this role, you'll:
  • Investigate and diagnose complex technical issues raised through support tickets
  • Build deep product knowledge across Anaplan's platform and tools (including Grafana)
  • Act as an AI and Machine Learning (ML) subject matter expert
  • Collaborate with other teams to guide customers through complex technical solutions
  • Raise and track product bugs when you identify them
  • Communicate investigation progress and outcomes clearly to internal teams
  • Lead release reviews and onboard new product features to global support teams
  • Document detailed investigations and share technical knowledge within the team
  • Drive initiatives that improve quality and efficiency
  • Lead by example in all your work
  • Guide and mentor junior colleagues in both technical and professional skills
  • Provide 24/7 emergency support for critical customer issues through our on-call rotation
  • Work an adjusted schedule (for example, Tue-Sat or Sun-Thu) when needed to ensure global coverage

Your Qualifications
  • Early-career professional with at least 2-3 years of experience in:
    • Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications
    • Robust prompt and context engineering
    • Data analysis (Excel, Anaplan, or similar tools)
    • Software development or quality assurance
    • Level 2 or Level 3 technical support
  • A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
  • Fluent or professional proficiency in English
  • A quick learner with a curiosity for understanding complex systems and software behavior
  • Genuine passion for problem-solving and resilience in resolving challenging technical issues
  • An analytical mindset with a methodical and detail-oriented approach
  • Able to thrive under time constraints in a fast-paced, dynamic environment
  • Excellent communication skills to convey technical information clearly
  • Experience leading smaller team projects and mentoring colleagues
  • Experience creating technical documentation and delivering training

Nice to Have
  • Understanding of AI security threats and mitigation
  • Expertise in AI/ML cloud services, e.g., Azure OpenAI, AWS Bedrock, or Google Cloud AI
  • Knowledge of core ML concepts, e.g., anomaly detection
  • Familiarity with technical support environments, SaaS platforms, or complex data systems
  • Experience working with monitoring tools such as Grafana (or willingness to learn)
  • Adaptability to shifting priorities and managing multiple concurrent issues
  • A team player comfortable working cross-functionally across global teams
  • Enthusiasm for customer success and delivering high-quality solutions
  • Experience with Anaplan or similar planning products

Base Salary Range:
$82,000-$118,000 USD
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.
Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.
Anaplan logo

About Anaplan

Sourced by ZipRecruiter

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world. We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

San Francisco, CA, US

Year founded

2006

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