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Support Analyst Jobs in Minnesota (NOW HIRING)

Apex Systems

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Job#: 3044405 Desktop Support Analyst Remote Tasks Provide timely and consistent IT phone-based user support Maintain high-quality end-user experience Meet real-time service objectives (RSOs) Ensure ...

BC Forward

System Analyst

Minneapolis, MN · On-site

$49/hr

We are seeking a Learning and Performance Support Analyst to join our dynamic team. The ideal candidate will have strong experience in Cornerstone OnDemand administration, LMS/LXP operations, and ...

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Support Analyst information

See Minnesota salary details

$14

$30

$55

How much do support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for support analyst in Minnesota is $30.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $36.97 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
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What are popular job titles related to Support Analyst jobs in MN?

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Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,917 per year, or $30.7 per hour.

Hybrid Desktop Support Analyst

HELION TECHNOLOGIES INC

Moundsview, MN • On-site

$21 - $26/hr

Full-time

Posted 3 days ago

New

Job description

Helion is the nation's largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we've helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.
Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we're looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.
Position Overview:
Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Minneapolis, MN. The Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA's carefully document each step of the troubleshooting process in Helion's ticketing system, Autotask, all while offering swift, courteous support to Helion's client base. DSA's on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion's Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
  • Knowledge of computer software, operating systems, hardware, and networking.
  • Experience with software as a service (SaaS) and other software hosting protocols.
  • Excellent verbal and written communication skills.
  • Good problem-solving and critical-thinking skills.
  • Able to work in a team as well as independently.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Experienced in providing professional and courteous customer service.
  • Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
  • Possesses a strong team mentality.
  • Helps remote users including all application support and configuring VPN access.
  • Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
  • Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
  • Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
  • Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
  • Able to commute to Helion's client locations and complete various break/fix and project-oriented tickets as needed.
  • Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:
  • CompTIA A+ or equivalent certifications.
  • Associates Degree in Information Technology or related subject.
  • 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
  • 1+ years of experience working on-site with end users.
  • Must have personal vehicle to travel to client locations in Minneapolis, Rochester, and St, Cloud, MN and surrounding areas.
  • Must download the MileIQ app.

Apply