Helion Automotive Technologies

Summary: Provides basic level support at each client site to install, support, upgrade and maintain client’s hardware and software. Additional responsibilities include working in a cohesive manner with Service Desk personnel and other Field Technicians to resolve all issues quickly and accurately.

Tasks:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Assist users to diagnose and solve data communication problems.
• Consult customers and visit workplaces to determine present and future user needs.
• Provide users with technical support for computer problems.
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Configure, monitor, and maintain email applications or virus protection software.
• Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
• Participate in short and/or long term projects assigned by Project Manager which may involve long duration of overnight stay.
• Load and unload automobiles of equipment, PC’s and other hardware.
• Drive to client sites in respective markets daily per the routes established by Coordinator and/or Management.
• Report status of issues, exact location and other relevant information to Coordinator and/or Management throughout the day.
• Report any mechanical problems encountered with company-owned vehicles.
• Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
• Obey traffic laws, and follow established traffic and transportation procedures (i.e. Helion’s Vehicle & Safety Usage Policy).
• Track, document & submit expense sheet with receipts each month to Supervisor.