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Support Analyst Jobs in Washington, DC (NOW HIRING)

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical issues, and collaborate with cross-functional teams in a fast-paced startup environment.

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical issues, and enhance member satisfaction in a fast-paced startup environment. Responsibilities : • ...

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You'll troubleshoot technical issues, collaborate with cross ...

E Logic

Management Support Analyst

Alexandria, VA · On-site

E-Logic is seeking a qualified Management Support Analyst to provide program and project execution support for the Planning, Design, and Construction (PDC) Directorate. The selected candidate will ...

Gnostech

Congressional Support Analyst

Arlington, VA · On-site

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support Analyst Salary * Commensurate with industry position, depending on experience. Travel * May involve ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Policy Support Analyst Quantico, VA The Policy Support Analyst reports directly to the Project Manager. This position will provide RTAM with administrative assistance services, to include supporting ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Policy Support Analyst Quantico, VA The Policy Support Analyst reports directly to the Project Manager. This position will provide RTAM with administrative assistance services, to include supporting ...

Prescient Edge

Contract Support Analyst

Mclean, VA · On-site

$70K - $80K/yr

Job Title Contract Support Analyst Location McLean, VA 22102 US (Primary) Category Operations Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required None ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

KACE

Program Support Analyst

Falls Church, VA · On-site

Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security Clearance Schedule: Due to the nature of law enforcement work and operation, position may require occasional ...

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Support Analyst information

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$34

$62

How much do support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for support analyst in Washington, DC is $34.69, according to ZipRecruiter salary data. Most workers in this role earn between $24.47 and $41.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,147 per year, or $34.7 per hour.

Support Analyst

Range

Mclean, VA • On-site

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Range is creating AI-powered solutions to eliminate financial complexity for our members. They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical issues, and collaborate with cross-functional teams in a fast-paced startup environment.
Responsibilities:
• Assist our members with questions on how to use the Range platform
• First line of defense on technical issues they are experiencing
• Figure out the member's problem quickly and effectively offer the right solution
• Create and maintain a knowledge library of how Range works
• Maintain success metrics and data as directed
• Be an active part of a collaborative team and share best practices
• Refine our customer-facing AI agent to scale support
• Leverage AI tools to uplevel your daily output
Qualifications:
Required:
• 3-5 years of experience in a support or technical role
• Strong problem-solving and written communication skills
• Experience using financial services technology
• Willingness to relocate to Mclean, VA
Preferred:
• SaaS startup or FinTech experience
• BS or BA
• An interest in the tech industry and/or consumer fintech experience
Company:
Range is an AI wealthtech platform that provides wealth management and financial advisory services. Founded in 2020, the company is headquartered in Mclean, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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