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Support Analyst Jobs in Washington, DC (NOW HIRING)

KACE

Program Support Analyst

Falls Church, VA · On-site

Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security Clearance Schedule: Due to the nature of law enforcement work and operation, position may require occasional ...

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity. Everforth ECS is seeking a User Support Analyst to support a growing program on ...

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity. Everforth ECS is seeking a User Support Analyst to support a growing program on ...

Leidos

Lifecycle Support Analyst

Annapolis Junction, MD · On-site

$82K - $149K/yr

Lifecycle Support Specialist Leidos has an exciting and challenging opportunity for a Lifecycle Support Specialist in our Intel Sector's Cyber & Analytics Business Area (CABA) . Our talented team is ...

Leidos

Lifecycle Support Analyst

Annapolis, MD · On-site

$82K - $149K/yr

Lifecycle Support Specialist Leidos has an exciting and challenging opportunity for a Lifecycle Support Specialist in our Intel Sector's Cyber & Analytics Business Area (CABA) . Our talented team is ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

... support tickets and internal communications via JIRA, Slack, and email. * Assist in onboarding new clients by setting up scanning accounts and configuring delivery parameters. * Analyze and process ...

Leidos

Lifecycle Support Analyst

Annapolis Junction, MD · On-site

$82K - $149K/yr

Description Lifecycle Support Specialist Leidos has an exciting and challenging opportunity for a Lifecycle Support Specialist in our Intel Sector's Cyber & Analytics Business Area (CABA) . Our ...

ORBIS Inc

Product Support Analyst

Washington, DC · On-site

Provide daily program, analytical, and acquisition management support to senior level executives. * Provide detail-oriented management of records, business research analysis, and valuation strategies.

Tiye Consulting

Business Support Analyst

MD · On-site

The Business Support Analyst assess how organizations are performing and help them improve their processes and systems. They conduct research and analysis in order to come up with solutions to ...

ORBIS, Inc.

Product Support Analyst

Washington, DC · On-site

Provide daily program, analytical, and acquisition management support to senior level executives. * Provide detail-oriented management of records, business research analysis, and valuation strategies.

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Support Analyst information

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How much do support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for support analyst in Washington, DC is $35.60, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $42.84 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $74,055 per year, or $35.6 per hour.

Intellectual Property Support Analyst

Washington, DC • Hybrid

Foley & Lardner LLP
Law Firms • 1 - 5K employees
Learn more about Foley & Lardner LLPexternal

Full-time

Re-posted 10 days ago

Job description

Overview

Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It's a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too.  

The IP Support Analyst will provide clerical and technical support to the IP Docketing and Transfer departments as well as the IP Annuity Analysts. In particular, the IP Support Analyst will assist with special projects including mass-updating of case records in the IP docketing system in addition to assisting the IP Support Systems Administrator to resolve technical issues with the IP Docketing department's systems. The IP Support Analyst will also coordinate with the IP Annuity Analysts, attorneys and the firm's clients to ensure the annuity payment process runs smoothly with the firm's vendor Clarivate.  The IP Support Analyst will need to be a self-starter with the ability to work independently as well as make practical decisions; have the ability to problem-solve; possess proficient oral and written communication skills to effectively interact with attorneys and all levels of business professionals.

Responsibilities
  • Provide clerical and technical support to the docketing department, transfer department and IP Annuity Analysts
  • Assist the IP Support Systems Administrator in investigating technical issues regarding the docketing department's systems as well as answering system-related questions from the docketing and transfer staff
  • Update the docketing system where more than twenty cases need to be updated for one particular item
  • Update the docketing system with attorney changes and other bibliographic information regarding cases
  • Assist with overflow of auditing newly transferred-in cases and other transfer-related assignments
  • Professional and effective communication with attorneys and staff, to include answering annuity and system-related questions
  • Resolve annuity inaccuracies and other associated requests where applicable
Qualifications
  • High School Diploma or equivalent required
  • Minimum of three (3) years intellectual property background in an office environment performing clerical and technical work required 
  • Must have a working knowledge of IP Docketing systems and software  
  • Experience with large IP docketing and transfer projects strongly preferred #LI-Hybrid 

In support of transparency and equity in the workplace, Foley provides salary ranges for all positions. The figures below represent the full compensation range of this position. The actual offered amount will be between the range minimum and midpoint based on the following factors: education, experience, geographic market, and internal pay equity at Foley.

Washington D.C. - $76,700 to $107,400

Employment Type: FULL_TIME

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