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Support Analyst Jobs in Michigan (NOW HIRING)

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

Agency Support Analyst US-MI-Lansing Job ID: 2026-8675 of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Agency Support Analyst Objective To provide Level I technical ...

New

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

$56K - $67K/yr

Agency Support Analyst US-MI-Lansing Job ID: 2026-8675 # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Agency Support Analyst Objective To provide Level I technical ...

New

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

Agency Support Analyst US-MI-Lansing Job ID: 2026-8675 # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Agency Support Analyst Objective To provide Level I technical ...

New

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

Agency Support Analyst US-MI-Lansing Job ID: 2026-8675 # of Openings: 1 Category: Customer Service/Support Farm Bureau Center Overview Agency Support Analyst Objective To provide Level I technical ...

New

LibSys Inc

Application Support Analyst

Ann Arbor, MI · On-site

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have: Experience handling transaction databases and transaction processing applications at the second tier level ...

FastTek

Workstation Support Analyst

Jackson, MI

Workstation Support Analyst #1058323 If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

MSX International

Dealer Support Analyst

Troy, MI · On-site

Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments. Ask probing questions to understand the situation and answer and/or direct appropriately. Perform cursory ...

Saintfrancis

Decision Support Analyst

Yale, MI · On-site

The Decision Support Analyst develops, prepares and interprets complex financial analyses and reports used by System management in decision making. The role requires performing extensive data mining ...

Sentinel

Network Support Analyst

Grand Rapids, MI

In this position, you will be responsible for supporting the customer's network environment via service cases and performing network support tasks, as requested by the customer. The ideal candidate ...

Aristocrat

Desktop Support Analyst

Lansing, MI · On-site

$21.25 - $28.50/hr

Aristocrat is a world leader in gaming content and technology, and they are seeking a Desktop Support Analyst to maintain smooth technology operations. The role involves delivering high-quality ...

Sentinel

Network Support Analyst

Grand Rapids, MI

In this position, you will be responsible for supporting the customer's network environment via service cases and performing network support tasks, as requested by the customer. The ideal candidate ...

Sentinel

Network Support Analyst

Grand Rapids, MI · On-site

In this position, you will be responsible for supporting the customer's network environment via service cases and performing network support tasks, as requested by the customer. The ideal candidate ...

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Support Analyst information

See Michigan salary details

$12

$27

$49

How much do support analyst jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for support analyst in Michigan is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $32.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What jobs will boom in 2026?

Support analysts are expected to see continued demand as companies prioritize customer service and technical support, especially with increasing reliance on digital tools and remote work. Skills in troubleshooting, software proficiency, and certifications like ITIL or CompTIA can enhance job prospects in this field. Overall, technology-related support roles are projected to grow steadily through 2026.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for software, hardware, or network issues faced by users or clients. They diagnose problems, resolve technical issues, and often use tools like ticketing systems to track support requests, requiring good communication skills and technical knowledge. Support analysts typically work in IT support environments and may hold certifications such as CompTIA A+ or ITIL.

What jobs in the US pay 300,000 a year?

Support Analysts typically do not earn $300,000 annually; high-paying roles in the US reaching this level are often executive positions such as Chief Technology Officers, investment bankers, specialized surgeons, or senior corporate lawyers. Some highly experienced professionals in technology, finance, or healthcare with advanced certifications and extensive experience may also reach or exceed this salary range.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in Michigan? For Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Support Analyst jobs in Michigan look for? The top searched job categories for Support Analyst jobs in Michigan are:
What are popular job titles related to Support Analyst jobs in MI? For Support Analyst jobs in MI, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 47% Part Time, 2% Temporary, and 7% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $56,881 per year, or $27.3 per hour.
Agency Support Analyst

Agency Support Analyst

Michigan Farm Bureau

Lansing, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Agency Support Analyst

US-MI-Lansing

Job ID: 2026-8675
of Openings: 1
Category: Customer Service/Support

Farm Bureau Center

Overview

Agency Support Analyst Objective

To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system.

Responsibilities

Agency Support Analyst Responsibilities

Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures. Analyze and independently resolve 75 percent of assigned problems on initial end-user contact. Request assistance of senior analyst or Level II support if unable to determine immediate resolution. Assign unresolved complex problems to Level II technical support or other support personnel as appropriate. Dispatch unresolved network problems to appropriate vendors. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the problem tracking system.

Provide a solid level of support to applications and products including, but not limited to, FB CARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll's ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service.

Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage.

Qualifications

Agency Support Analyst Qualifications

Required

High school diploma or equivalent required.

Three years of experience in information technology or concentrated use of personal computers required.

Good understanding of insurance concepts required.

Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience.

Preferred

Associate's or bachelor's degree in business or computer science preferred.

Experience in customer service or technical help desk environment preferred.

Understanding of Farm Bureau's processing environment preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation details: 56000-67334 Yearly Salary


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