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Support Analyst Jobs in Michigan (NOW HIRING)

LibSys Inc

Application Support Analyst

Ann Arbor, MI

Application Support Analyst Location: Ann Arbor, MI Duration: 6+ Months Contract Must Have: Experience handling transaction databases and transaction processing applications at the second tier level ...

FastTek

Workstation Support Analyst

Jackson, MI · On-site

Workstation Support Analyst #1058323 If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

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Support Analyst information

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$12

$27

$49

How much do support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support analyst in Michigan is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $32.88 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.
More about Support Analyst jobs

What are popular job titles related to Support Analyst jobs in MI?

For Support Analyst jobs in MI, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,881 per year, or $27.3 per hour.

Application Support Analyst

LibSys Inc

Ann Arbor, MI

Full-time

Re-posted 4 days ago

Job description

Job Description

Postion: Application Support Analyst

Location: Ann Arbor, MI

Duration: 6+ Months Contract


Must Have:

Experience handling transaction databases and transaction processing applications at the second tier level

SQL query writing to research, debug, and submit statements for DBA execution for data changes

Experience with a ticket handling system (such as JIRA)

Experience with working with remote users for transaction processing application debugging. 

Responsibilities: 

Support Analyst for Custome application.

Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.  

Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.

Create training documents and conduct periodic training for selected system super users in different business areas.

Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.

Deliver a high level of customer service to all users and continuous communication.

Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.

Required Qualifications:

Bachelor's degree

A minimum of two (2) years' experience working in application support environment with custom or out of the box applications.

Excellent written and verbal communication skills.

Ability to work in a fast paced environment, ability to multi-task and work with multiple users.

Strong interpersonal, problem solving and analytical skills.

Well organized and good customer service skills.


Preferred Qualifications:

Bachelor's degree in information systems or a related area of study

Three (3) years or more experience working with custom application support.

Experience with supporting Oracle E-Business Suite.

Experience with training content creation tools and conducting application training.

Experience with communicating technical design in non-technical terms to users.

Experience with application testing and writing/executing test plans.


Qualifications

strong sql

Additional Information

All your information will be kept confidential according to EEO guidelines.

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