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Support Analyst Jobs in Michigan (NOW HIRING)

Carhartt

Retail System Support Analyst

Dearborn, MI · On-site

Retail Systems Support Analyst Department: Information Technology Reports to: Manager, Retail Systems Location: Dearborn Job Classification: Hybrid FLSA Status: Exempt Job Band: Professional Job ...

AA2IT

Procurement Support Analyst

Southfield, MI · Hybrid

$20/hr

Procurement Support AnalystLocation: 26701 Telegraph Rd, Southfield MI Rate: $20/HRMUST Have: Data entry. Preferred: procurement and SAP experienceQualifications:This is a HYBRID position once fully ...

AA2IT

Procurement Support Analyst

Southfield, MI · Hybrid

$20/hr

Procurement Support AnalystLocation: 26701 Telegraph Rd, Southfield MI Rate: $20/HRMUST Have: Data entry. Preferred: procurement and SAP experienceQualifications:This is a HYBRID position once fully ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This Long-term Contract position focuses on ...

New

CBRE

Contract Support Senior Analyst

Ann Arbor, MI · On-site

As a CBRE Contract Support Senior Analyst, you will provide advanced contract administration support, managing supplier agreements, certifications, and critical documentation throughout the contract ...

DATAMAXIS, Inc

Technical Business Analyst

Dearborn, MI · On-site

We are seeking a Technical Business Analyst to provide production support and drive enhancements for two data-driven, dealer-facing applications. This role is responsible for triaging production ...

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Support Analyst information

See Michigan salary details

$12

$27

$49

How much do support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support analyst in Michigan is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $32.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Salaries often include benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA A+ or ITIL. The role can lead to advancement into specialized or managerial positions within IT departments.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.
More about Support Analyst jobs

What are popular job titles related to Support Analyst jobs in MI?

For Support Analyst jobs in MI, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,881 per year, or $27.3 per hour.

Retail System Support Analyst

Carhartt

Dearborn, MI • On-site

Full-time

Re-posted 25 days ago

Carhartt rating

8.0

Company rating: 8.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Position Details:
Title: Retail Systems Support Analyst
Department: Information Technology
Reports to: Manager, Retail Systems
Location: Dearborn
Job Classification: Hybrid
FLSA Status: Exempt
Job Band: Professional
Job Summary
The Retail Systems Support Analyst maintains and provides support for various retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
  • Work with L1 to support, maintain, diagnose and troubleshoot all store applications and system issues, including production on-call responsibilities. Work directly with stores to solve issues, including basic network issues.
  • Identify opportunities for process improvement and assist in documentation.
  • Partner with internal and 3rd party partners to run projects.
  • Reach across functional groups to other members of IT to ensure integration points are understood, supportable and scalable.
  • Commit to project timelines, due dates, and project methodologies.
  • Travel to various store locations to perform the following:
  • Hardware installation and inventory tasks
  • Hardware usage evaluations
  • Software systems overview with store team

Required Education
  • Bachelor's degree in IT or a related field, or equivalent years of relevant experience.

Required Skills & Experience
  • Minimum of 2-year experience in MS Windows OS environment including Windows 11 &/or scripting, imaging, and configuring and implementing packaged software tools
  • Experience with SAP POS (GK) or similar POS software packages and POS configuration is preferred
  • Strong troubleshooting and problem-solving skills with the ability to resolve technical issues both independently and collaboratively.
  • Sense of urgency in resolving issues and restoring full services to Retail store locations.
  • Ability to manage multiple tasks and shift priorities rapidly.
  • Strong written and verbal communication skills with the ability to express complex technical ideas to various audiences.
  • Familiarity with Retail business issues including Retail Accounting, Inventory Management, and Merchandising is preferred.

Physical Requirements and Working Conditions
  • On-call support responsibilities that will include some evenings and weekends if necessary.
  • Typical office environment; office setting.
  • Extended periods of time sitting, standing, typing on a computer.
  • Light lifting may be required (25 lbs).
  • Some travel required (up to 20%).
  • This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
  • Carhartt is a tobacco free workplace.

#LI-HYBRID
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

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