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Support Analyst Jobs in Michigan (NOW HIRING)

trane technologies

IT Support Analyst

Grand Rapids, MI · On-site

We are currently hiring an IT Support Analyst who will be responsible for providing IT support services and acting as a liaison between our key business partners and service delivery teams. This role ...

Robert Half

Help Desk/Desktop Support Analyst

Taylor, MI · On-site

$60K - $65K/yr

We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support ...

Aquent

Site Support Analyst (2nd Shift)

Burton, MI · On-site

$25 - $30/hr

Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills. * Hands-on IT support experience in manufacturing or industrial environments. * Proficiency in ...

Harriscomputer

Sr Database Support Analyst

Three Rivers, MI · On-site

$79K - $100K/yr

_x000D_ Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database ...

G-TECH Services

Be Seen First

Value Stream Mapping & Operations Support Analyst- Tool & Die

Dearborn, MI · On-site

$38/hr

Value Stream Mapping & Operations Support Analyst- Tool & Die Support the Tool & Die operation by mapping how work flows through the die build, modification, maintenance, and launch processes ...

CBRE

Contract Support Senior Analyst

Ann Arbor, MI · On-site

As a CBRE Contract Support Senior Analyst, you will provide advanced contract administration support, managing supplier agreements, certifications, and critical documentation throughout the contract ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Michigan

Support Analyst information

See Michigan salary details

$12

$27

$49

How much do support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for support analyst in Michigan is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $32.88 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs

What are popular job titles related to Support Analyst jobs in MI?

For Support Analyst jobs in MI, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,881 per year, or $27.3 per hour.

Dedicated Support Analyst I

Dearborn Heights, MI • On-site

Skynet Innovations
Network Security • 11 - 50 employees
Learn more about Skynet Innovationsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Dedicated Support Analyst I
Company: LayerCake
Location: Remote
About the Role
LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day technical support as part of a dedicated client engagement. In this role, you will serve as an embedded resource, supporting a specific client or client group and acting as a direct representative of LayerCake within their environment.
This position requires strong relationship awareness, reliability, and the ability to resolve routine technical issues while building trust with end users and stakeholders.
Key Responsibilities
Ticket Resolution & Service Delivery
  • Resolve assigned service tickets using established runbooks, knowledge base articles, and client-specific documentation.
  • Handle common Level 1 issues, including password resets, account management, workstation troubleshooting, printer support, and standard application support.
  • Escalate issues beyond current capability with clear documentation and context.
Client Relationship & Communication
  • Build rapport with client end users and IT stakeholders.
  • Provide clear, proactive updates throughout the ticket lifecycle.
  • Maintain a professional, responsive, and reliable presence.
Operational Discipline
  • Maintain accurate time entries for all tickets.
  • Follow ticket handling standards and client-specific procedures.
  • Adhere to assigned schedules and ensure availability during coverage windows.
  • Participate in on-call rotation as scheduled.
Culture & Values
  • Uphold LayerCake's core values in all interactions with clients and internal teams.

Expectations & Performance Metrics
  • Utilization = 85%
  • CSAT = 95% positive
  • Response SLA = 98%
  • Resolution Plan SLA = 95%
  • First Time Resolution: Improving trend
  • Ticket Reopen Rate = 8%
  • Scheduled Ticket On-Time Performance = 98%
  • Time Entry Accuracy = 95%

Work Environment & Availability
  • Work environment is dedicated onsite at the client's office.
  • Must maintain a professional workspace with reliable high-speed internet.
  • Shifts are assigned based on regional coverage needs and may include staggered hours.
  • Must remain logged in and actively working tickets during assigned shifts.
  • Participation in on-call rotation is required.
  • Travel is not a primary function of this role.

Qualifications
Required
  • 0-1 years of experience in IT support, help desk, or technical customer service.
  • Basic understanding of Windows and macOS operating systems, cloud productivity platforms, and business applications.
  • Strong written and verbal communication skills.
  • Professional demeanor in client interactions.
  • Willingness to learn and adapt to client-specific environments.
Preferred
  • CompTIA A+ or equivalent certification.
  • Experience with ticketing or PSA platforms.
  • Familiarity with RMM tools and remote support utilities.
  • Experience in an MSP or managed services environment.
  • Prior experience in a client-embedded or onsite support role.

Compliance & Certifications
  • Familiarity with compliance frameworks such as CJIS Security Awareness and CMMC.
  • Willingness to obtain and maintain required certifications based on client needs.

Physical Requirements
  • Ability to handle equipment and use hands for technical tasks.
  • Ability to talk, hear, read, write, and interpret documents.
  • Ability to occasionally lift up to 25 pounds (with or without reasonable accommodation).

Why Join LayerCake?
LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes. We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together.
Benefits:
  • 9 paid holidays; 6 mandated holidays, 3 floating holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision, and dental insurance
  • Life insurance and disability insurance
  • Unlimited weeks PTO
  • Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:
  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, LayerCake , participate in E-Verify.

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