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Support Analyst Jobs in Michigan (NOW HIRING)

Ross Mortgage

Mortgage Loan Support Analyst

Troy, MI

$40K - $45K/yr

The Mortgage Loan Support Analyst is responsible for executing various functions throughout the mortgage process. Each task must be executed, meeting regulatory and investor requirements while ...

trane technologies

IT Support Analyst

Grand Rapids, MI · On-site

We are currently hiring an IT Support Analyst who will be responsible for providing IT support services and acting as a liaison between our key business partners and service delivery teams. This role ...

UFCU

IT Support Analyst

Saint Joseph, MI

General Summary (What is done and why) The IT Support Analyst is the first level of technical support for end-user support for Credit Union staff. Supported technologies include Windows operating ...

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$12

$27

$49

How much do support analyst jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for support analyst in Michigan is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $32.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What jobs will boom in 2026?

Support analysts are expected to see continued demand as companies prioritize customer service and technical support, especially with increasing reliance on digital tools and remote work. Skills in troubleshooting, software proficiency, and certifications like ITIL or CompTIA can enhance job prospects in this field. Overall, technology-related support roles are projected to grow steadily through 2026.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for software, hardware, or network issues faced by users or clients. They diagnose problems, resolve technical issues, and often use tools like ticketing systems to track support requests, requiring good communication skills and technical knowledge. Support analysts typically work in IT support environments and may hold certifications such as CompTIA A+ or ITIL.

What jobs in the US pay 300,000 a year?

Support Analysts typically do not earn $300,000 annually; high-paying roles in the US reaching this level are often executive positions such as Chief Technology Officers, investment bankers, specialized surgeons, or senior corporate lawyers. Some highly experienced professionals in technology, finance, or healthcare with advanced certifications and extensive experience may also reach or exceed this salary range.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in Michigan? For Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Support Analyst jobs in Michigan look for? The top searched job categories for Support Analyst jobs in Michigan are:
What are popular job titles related to Support Analyst jobs in MI? For Support Analyst jobs in MI, the most frequently searched job titles are:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Michigan as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 47% Part Time, 2% Temporary, and 7% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $56,881 per year, or $27.3 per hour.
Mortgage Loan Support Analyst

Mortgage Loan Support Analyst

Ross Mortgage

Troy, MI

$40K - $45K/yr

Other

Posted 8 days ago

Job description

The Mortgage Loan Support Analyst is responsible for executing various functions throughout the mortgage process. Each task must be executed, meeting regulatory and investor requirements while mitigating risk. The Mortgage Loan Support Analyst tasks include reviewing and delivering required compliance disclosures, loan setup, and appraisal desk functions. The ability to think critically, problem solve, and effectively manage time is required. Responsibilities: • Monitor and ensure required upfront disclosures are issued within regulatory requirements • Monitor Empower queues and issue the required change of circumstances within 24 hours • Monitor the compliance email box to provide support as required • Monitor Empower queues/tasks and designated email box(s), taking required action to order; • Appraisals, Inspections, VOE’s, transcripts, condo docs, etc. • Data entry of settlement agents and realtors in Empower • Assist in maintaining quality standards in accordance with Ross, agency, and investor guidelines • Perform various tasks assigned by management as depicted by business needs Qualifications: • Highly organized with significant attention to detail • Ability to work independently in a fast-paced environment, under minimal supervision • Effective communication skills both written and verbal • Effective problem-solving skills • Dedication to service excellence to all customers, internal and external • Ability to customize work style according to the task • Ability to demonstrate a high degree of business professional behaviors, including punctuality, attendance, responsiveness, flexibility, and dependability Compensation: $40,000 - $45,000

• Monitor and ensure required upfront disclosures are issued within regulatory requirements   • Monitor Empower queues and issue the required change of circumstances within 24 hours • Monitor the compliance email box to provide support as required  • Monitor Empower queues/tasks and designated email box(s), taking required action to order; • Appraisals, Inspections, VOE’s, transcripts, condo docs, etc. • Data entry of settlement agents and realtors in Empower • Assist in maintaining quality standards in accordance with Ross, agency, and investor guidelines • Perform various tasks assigned by management as depicted by business needs 

Compensation:
$40,000-$45,000 per year

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