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Support Analyst Jobs in Michigan (NOW HIRING)

Kelley Brothers LC

Operations Support Associate

Livonia, MI · On-site

$16.50 - $19/hr

This role supports the entire operation and includes: * Organizing and managing materials * Receiving and staging parts * Making frequent trips to supply houses and vendors * Delivering or picking up ...

Piston Automotive

IT Analyst

Auburn Hills, MI · On-site

Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our Information Technology team supporting the Piston Automotive business unit. This position is ...

Piston Automotive

IT Analyst

Auburn Hills, MI · On-site

Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our Information Technology team supporting the Piston Automotive business unit. This position is based at our ...

Piston Automotive

IT Analyst

Auburn Hills, MI

Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our Information Technology team supporting the Piston Automotive business unit. This position is ...

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All JobsSupport Analyst JobsSupport Analyst Jobs in Michigan

Support Analyst information

See Michigan salary details

$12

$27

$49

How much do support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for support analyst in Michigan is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $32.88 per hour, depending on experience, location, and employer.

What is a support analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a support analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by support analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

How much do support analysts make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Many support analysts also receive benefits such as health insurance and paid time off.

Is support analyst a good career?

Support analyst is a viable career that involves troubleshooting technical issues, assisting users, and maintaining IT systems. It often requires strong communication skills, technical knowledge, and certifications such as CompTIA or Microsoft certifications. The role can lead to advancement into specialized IT positions or management.
More about Support Analyst jobs

What are popular job titles related to Support Analyst jobs in MI?

For Support Analyst jobs in MI, the most frequently searched job titles are:

Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,881 per year, or $27.3 per hour.

Analyst I - Facility and Vessel Support with Security Clearance

Ann Arbor, MI • On-site

FWI (FedWriters, Inc.)
See more jobs at FWI (FedWriters, Inc.)external

$25 - $26/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Prepare travel arrangements and authorizations in accordance with regulations and organizational guidance

  • Schedule and coordinate GSA vehicle operations and maintain related tracking information

  • Greet visitors, vet them for credentials and security requirements, and ensure security procedures are followed

Job description

Every research vessel, every fleet vehicle, and every visitor walking through the door at GLERL needs someone paying attention to the details. As FWI's Analyst I supporting Facility and Vessel Support at NOAA's Great Lakes Environmental Research Laboratory (GLERL) in Ann Arbor, Michigan, you'll be the organized, customer-service-oriented presence that keeps travel arrangements, GSA vehicle logistics, mail processing, and visitor and security procedures running smoothly for the entire laboratory. If you're the kind of person who makes sure the details never fall through the cracks, this role puts your organizational skills to work directly supporting GLERL's Great Lakes research mission. Work Schedule and Location: Hybrid: This full-time hybrid position will work Monday through Friday, 8 AM EST to 5 PM EST at 4840 S. State Rd., Ann Arbor, MI 48108 Responsibilities Required: * Prepare travel arrangements and authorizations in accordance with regulations and organizational guidance
* Prepare and route travel vouchers, ensuring proper documentation and timelines are met
* Schedule and coordinate GSA vehicle operations for laboratory staff
* Maintain tracking information on GSA vehicles, including mileage, usage logs, and training requirements for staff operations
* Process mail utilizing agency meter mailing equipment and UPS/FedEx automated systems, including signing for received mail and providing forklift backup support as needed
* Answer the main phone line and direct calls as required
* Coordinate and participate in event hosting and functions for the laboratory, including greeting visitors and vetting them for valid credentials and citizenship requirements, to include foreign national visitors
* Greet all other visitors to the facility and ensure security requirements are met
* Prepare and maintain rosters of various types related to new and departing staff, ensuring information is kept up to date
* Maintain office supplies for laboratory staff, coordinating restocking and reordering with the government representative
* Support all staff with general administrative duties and inquiries, including making copies, records management, and general administrative processes and procedures
* Perform other miscellaneous administrative duties related to vessel support, facility management, procurement, and property as deemed appropriate by the government point of contact Qualifications Required: * Minimum Education: * Associate's Degree
* Minimum Experience: * 2+ years of full-time experience in an analytic or administrative discipline
Desired * Strong customer service orientation with the ability to present oneself professionally at all times
* Knowledge of Google Suite products, including email, drive, calendars, and documents, strongly desired
* Knowledge of Microsoft Office applications (Word, Excel, and PowerPoint) required
* Knowledge of Adobe Creative Suite products desired
* Ability to adapt to Government automated systems and processes
* Valid state driver's license required FWI is an Equal Opportunity Employer, including disability/vets. Why Join Our Team At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including: * Health Insurance * Dental Insurance * Vision Insurance * Long-term and Short-term Disability Insurance * Life Insurance * 401(k) Plan * Holiday Pay * Paid Time Off Pay Range $25.00/hr to $26.00/hr

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