TransUnion
TransUnion

60 Transunion Support Analyst Jobs Hiring Near You

Senior Data Analyst

Chicago, IL

$88.60K - $111.80K/yr

Strong analytical, critical thinking, and creative problem solving skills * Foundational ... supported by TransUnion. Qualified applicants with arrest or conviction records will be considered ...

Senior Data Analyst

Chicago, IL · On-site

$88.60K - $111.80K/yr

Strong analytical, critical thinking, and creative problem solving skills * Foundational ... supported by TransUnion. Qualified applicants with arrest or conviction records will be considered ...

Senior Data Analyst

Chicago, IL · On-site

$88.70K - $111.90K/yr

Strong analytical, critical thinking, and creative problem solving skills * Foundational ... supported by TransUnion. Qualified applicants with arrest or conviction records will be considered ...

Senior Data Analyst

Chicago, IL

$88.60K - $111.80K/yr

Strong analytical, critical thinking, and creative problem solving skills * Foundational ... supported by TransUnion. Qualified applicants with arrest or conviction records will be considered ...

Sr. Analysts

$96.93K - $98.91K/yr

Analyze big data sets to generate insights on media, market conditions, and web navigations ... support every part of your life: At TransUnion, we design benefits to help you feel well, do well ...

Data Scientist - Insurance

Chicago, IL · On-site

$88.75K - $141.25K/yr

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Data Scientist is responsible for supporting the development of analytic solutions ...

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Data Scientist is responsible for supporting the development of analytic solutions ...

Data Scientist - Insurance

Chicago, IL · On-site

$88.75K - $141.25K/yr

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Data Scientist is responsible for supporting the development of analytic solutions ...

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TransUnion Jobs Information

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

Infographic showing various Support Analyst job openings at Transunion in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution.
Senior Data Analyst

$88.60K - $111.80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago


TransUnion rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

TransUnion's Job Applicant Privacy Notice

Personal Information We Collect

Your Privacy Choices

What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

  • Bachelor Degree in statistics, economics, data science, applied mathematics, financial mathematics, engineering, operations research, or another highly quantitative field with a track record of academic excellence
  • 2+ years of professional experience performing statistics and analytics work in Financial Services or related industries
  • Ability to travel 10-20%
  • Strong analytical, critical thinking, and creative problem solving skills
  • Foundational programming skills; experience in leveraging statistical language such as R or Python; experience using other programming and data manipulation languages (SQL, Hive, C/C++, Java); basic knowledge in data visualization tools; proficiency with Microsoft Office tools
  • Versatile interpersonal and communication style with the ability to effectively communicate at multiple levels within and outside the organization; ability to work in a collaborative, fast-paced environment

We'realso looking for the preferred skills below. Whether you are proficient or could use some brushing up,we'rehappy to support your development in:

  • 2+ years of client-facing activities
  • Basic understanding of the Financial Services industry and market trends

Impact You'll Make:

You will apply your analytical skills to work on all aspects of the account lifecycle in the consumer credit domain on behalf of a diverse set of clients, ranging from marketing and propensity models for customer acquisition and retention, fraud detection solutions, credit risk models for acquisition and account management, cross-sell applications, portfolio models for regulatory applications, event-based trigger solutions, and strategy analyses of various kinds. You will also develop complex analytic solutions directly with TransUnion customers, business partners and other departments.

This position is responsible for developing credit risk management and business intelligence analytic solutions through consulting engagements and research serving TransUnion's clients. This position requires an understanding of US consumer lending and credit risk management practices.

  • You will work closely with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions for customers in the US financial services segment at TransUnion. This includes but is not limited to the development of predictive risk management and business intelligence solutions for Fintechs, credit card issuers, collections agencies, and retail banks.
  • You will support analytic client engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle, including model validation, monitoring and review, and leveraging a variety of techniques (e.g., segmentation, logistic regression, gradient boosted trees, survival analysis, principal component analysis, scenario and sensitivity analysis) as role develops.
  • You will support the writing of programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, and SQL.
  • You will support the creation of analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience.
  • You will provide technical and non-technical support to building sales presentations, and promotional collateral to enable the adoption of integrated customer solutions supported by TransUnion.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information :The U.S. base salary range for this position is $67,500.00 - $112,500 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.


TransUnion's Internal Job Title:

Sr Analyst, Data Analysis

Company:

TransUnion LLC